Lost access to the preferences of the two priniters printer

I lost access to the preference files to printer on the printers connected by USB 2 to a laptop running Win. XP.  The printers work without them.  I have since installed a new driver on one.  The problem remains. I join this printer to another computer and there is no problem.  Advice please on the best way to analyze this problem because there seems to be a lot of possibilities.

I lost access to the preference files to printer on the printers connected by USB 2 to a laptop running Win. XP.  The printers work without them.  I have since installed a new driver on one.  The problem remains. I join this printer to another computer and there is no problem.  Advice please on the best way to analyze this problem because there seems to be a lot of possibilities.

If I understand correctly, Windows XP indeed cannot replace printer drivers in certain circumstances.  The best way to go is to make sure that the old (maybe corrupted) driver is deleted and then reinstall the printer using an installation package of fresh driver (usually obtained by downloading from the website of the printer mfr).

  1. Unplug the printer.
  2. Uninstall the software associated with the printer using the control panel > Add / Remove programs.
  3. Open Printers and faxes and delete the printer (right click > delete)
  4. In printers and faxes, click file > server properties > tab drivers.  Select the driver concerned, then click on remove.
  5. Restart the computer.
  6. Run the installation package that you downloaded.  Do not connect the printer until prompted by the installation program.

Tags: Windows

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