Lost my copy and I tried to download the iso from the Microsoft web site, but my product key will not validate, pass this message: we had a problem with the validation query

Original title: error Windows 7 installation files

I bought a copy of Windows 7 at Tiger Direct on 22/05/2014.  I lost my copy and I tried to download the iso from the Microsoft web site, but my product key is not valid.  I get this error message

We had a problem with the request for approval.

FAQ

See for other directions:

http://answers.Microsoft.com/en-us/Windows/wiki/Windows_7-update/how-to-what-are-my-options-for-obtaining-Windows-7/528163c1-0b2e-4AD2-a26d-7112851d1dc2

Tags: Windows

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