LR and PS 2015 incomplete installation on new, out-of-the-box Windows 10 spectrum 360 HP

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  MLubb

  Hello;
  
  Let me welcome you on the HP forums!
  
  I read your post about serious problems with your HP PC brand new and wanted to help.
  
  Since it is a machine relatively new, instead of hurt for hours to fix yourself, why not just let HP fix it - for free!
  
  You must contact the HP Customer Support directly so they put you in contact with HP Tech Support to see what they can do on the diagnosis and repair of your machine remotely.
  
  I did recently, and HP technology was able to remotely access my PC on the Internet and to make the necessary repairs.
  
  If you live in the United States or the Canada, details are on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
  
  If you live elsewhere, contact details are on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
  
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  Good luck
  
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  Adobe Photoshop Version: 2015.1.1 20151209.r.327 2015/12 / 09:23:59:59 CL 1055659 x 64
  Operating system: Windows 64-bit 10
  Version: 10 or higher
  System architecture: Intel CPU Family: 6, model: 14, Stepping: 3 with MMX, SSE whole, FP SSE, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
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  Number of logical processors: 8
  Processor speed: 4008 MHz
  Built-in memory: 32720 MB
  Free memory: 8682 MB
  Memory available to Photoshop: 29546 MB
  Memory used by Photoshop: 70%
  Range of modifier: enabled.
  Space design: disabled.
  Work plans: enabled.
  Multi-frequency 3D printing: disabled.
  HighBeam: enabled.
  Tile image size: 1024K
  Image cache level: 4
  Overview of fonts: medium
  TextComposer: Latin
  Display: 1
  Limits of the display: top = 0, left = 0, low = 1026, right = 1842
  OpenGL drawing: enabled.
  OpenGL allows old GPU: not detected.
  OpenGL drawing mode: basic
  OpenGL allows Normal Mode: true.
  OpenGL allows Advanced Mode: true.
  AIFCoreInitialized = 1
  AIFOGLInitialized = 1
  OGLContextCreated = 1
  NumGLGPUs = 1
  NumCLGPUs = 2
  glgpu [0]. GLVersion = "3.0".
  glgpu [0]. IsIntegratedGLGPU = 0
  glgpu [0]. GLMemoryMB = 2048
  glgpu [0]. GLName = "NVIDIA GeForce GTX 950.
  glgpu [0]. GLVendor = "NVIDIA Corporation".
  glgpu [0]. GLVendorID = 4318
  glgpu [0]. GLDriverVersion = "10.18.13.6143".
  glgpu [0]. GLRectTextureSize = 16384
  glgpu [0]. GLRenderer = 'GeForce GTX 950/PCIe/SSE2.
  glgpu [0]. GLRendererID = 5122
  glgpu [0]. HasGLNPOTSupport = 1
  glgpu [0]. GLDriver = "nvd3dumx.dll, nvwgf2umx.dll, nvwgf2umx.dll, nvwgf2umx.dll, nvd3dum, nvwgf2um, nvwgf2um, nvwgf2um"
  glgpu [0]. GLDriverDate = "20151216000000.000000 - 000.
  glgpu [0]. CanCompileProgramGLSL = 1
  glgpu [0]. GLFrameBufferOK = 1
  glgpu [0] .glGetString [GL_SHADING_LANGUAGE_VERSION] = '4.50 NVIDIA.
  glgpu [0] .glGetProgramivARB [GL_FRAGMENT_PROGRAM_ARB] [GL_MAX_PROGRAM_INSTRUCTIONS_ARB] = [6553-6]
  glgpu [0] .glGetIntegerv [GL_MAX_TEXTURE_UNITS] = [4]
  glgpu [0] .glGetIntegerv [GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS] = [192]
  glgpu [0] .glGetIntegerv [GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS] = [32]
  glgpu [0] .glGetIntegerv [GL_MAX_TEXTURE_IMAGE_UNITS] = [32]
  glgpu [0] .glGetIntegerv [GL_MAX_DRAW_BUFFERS] = [8]
  glgpu [0] .glGetIntegerv [GL_MAX_VERTEX_UNIFORM_COMPONENTS] = [4096]
  glgpu [0] .glGetIntegerv [GL_MAX_FRAGMENT_UNIFORM_COMPONENTS] = [4096]
  glgpu [0] .glGetIntegerv [GL_MAX_VARYING_FLOATS] = [124]
  glgpu [0] .glGetIntegerv [GL_MAX_VERTEX_ATTRIBS] = [16]
  glgpu [0] .extension [AIF::OGL:GL_ARB_VERTEX_PROGRAM] = 1
  glgpu [0] .extension [AIF::OGL:GL_ARB_FRAGMENT_PROGRAM] = 1
  glgpu [0] .extension [AIF::OGL:GL_ARB_VERTEX_SHADER] = 1
  glgpu [0] .extension [AIF::OGL:GL_ARB_FRAGMENT_SHADER] = 1
  glgpu [0] .extension [AIF::OGL:GL_EXT_FRAMEBUFFER_OBJECT] = 1
  glgpu [0] .extension [AIF::OGL:GL_ARB_TEXTURE_RECTANGLE] = 1
  glgpu [0] .extension [AIF::OGL:GL_ARB_TEXTURE_FLOAT] = 1
  glgpu [0] .extension [AIF::OGL:GL_ARB_OCCLUSION_QUERY] = 1
  glgpu [0] .extension [AIF::OGL:GL_ARB_VERTEX_BUFFER_OBJECT] = 1
  glgpu [0] .extension [AIF::OGL:GL_ARB_SHADER_TEXTURE_LOD] = 1
  clgpu [0]. CLPlatformVersion = "1.2".
  clgpu [0]. CLDeviceVersion = 'CUDA 1.2.
  clgpu [0]. IsIntegratedCLGPU = 0
  clgpu [0]. CLMemoryMB = 2048
  clgpu [0]. CLName = 'GeForce GTX 950.
  clgpu [0]. CLVendor = "NVIDIA Corporation".
  clgpu [0]. CLVendorID = 4318
  clgpu [0]. CLDriverVersion = "361,43".
  clgpu [0]. CUDASupported = 1
  clgpu [0]. CUDAVersion = "8.0.5".
  clgpu [0]. CLBandwidth = 9.07347e + 010
  clgpu [0]. CLCompute = 812.266
  clgpu [1]. CLPlatformVersion = "1.2".
  clgpu [1]. CLDeviceVersion = 'CUDA 1.2.
  clgpu [1]. IsIntegratedCLGPU = 0
  clgpu [1]. CLMemoryMB = 2048
  clgpu [1]. CLName = 'GeForce GTX 950.
  clgpu [1]. CLVendor = "NVIDIA Corporation".
  clgpu [1]. CLVendorID = 4318
  clgpu [1]. CLDriverVersion = "361,43".
  clgpu [1]. CUDASupported = 1
  clgpu [1]. CUDAVersion = "8.0.5".
  clgpu [1]. CLBandwidth = 9.06853e + 010
  clgpu [1]. CLCompute = 819.079
  Type of license: subscription
  Serial number: 96040283976429213831
  Feature::Photoshop / Extended: WE
  Feature::Photoshop/standard: WE
  Feature::Photoshop/test: OFF
  Feature:32 - Bit layers: WE
  Feature::CountTool: WE
  Feature::Acrobat3D: WE
  Feature::measurement: WE
  Feature::MATLAB: WE
  Feature::VanishingPointMeasurement: WE
  Feature::VanishingPoint3DSExport: WE
  Feature::VanishingPointDXFExport: WE
  Feature::DICOM: WE
  Feature::VideoLayers: WE
  Feature::Timeline: WE
  Feature::ExtendedMenuBar: WE
  Feature::3DPrint App: WE
  Feature::ImageStack creation: WE
  Feature::ImageStack edition: WE
  Feature:32 - Bit painting: WE
  Feature::ACRFilterAllowed: WE
  Feature::ACRFilterAvailable: WE
  Feature::ExportAssetsQueueFeature: OFF
  Feature::creative cloud staged: OFF
  Feature::3DMultitonePrinting: OFF
  Feature::artboards: WE
  Feature::Playground: OFF
  Feature::chording range: WE
  The application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015\
  Temporary file path: C:\Users\Petey\AppData\Local\Temp\
  Zero Photoshop has async I/O active
  Scratch the volumes:
  476.4 G, 279,2 G free starter
  Required plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2015\Required\Plug-Ins\ CC
  Main Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2015\Plug-ins\ CC

  Installed components:
  A3DLIBS.dll A3DLIB 9.2.0.112 dynamic link library
  ACE.dll ACE 2015-09-09 at 18:52:48 79,567158 79.567158
  AdbePM.dll PatchMatch 0000-00-00-00: 00:00 1.   1.
  AdobeLinguistic.dll Adobe linguistic Library version 9.0.0
  AdobeOwl.dll Adobe Owl 5.2.9
  AdobePDFL.dll PDFL 2015/09/12-01: 10: 45 79,156620 79.156620
  Adobe AdobePIP.dll 7.3.1.70 product improvement program
  AdobeSVGAGM.dll AdobeSVGAGM 79.566705 79.566705
  AdobeXMP.dll Adobe XMP Core 2015/09/10-01: 10:20 79,158325 79.158325
  AdobeXMPFiles.dll Adobe XMP files 2015/09/10-01: 10:20 79,158325 79.158325
  Adobe XMP Script 2015/09/10-01: 10 AdobeXMPScript.dll: 20 79,158325 79.158325
  adobe_caps.dll Adobe CAPS 9,0,0,28
  AGM.dll AGM 2015-09-09 at 18:52:48 79,567158 79.567158
  ahclient.dll AdobeHelp Dynamic Link Library 2.0.0.2
  AIDE.dll HELP-2015/15/10-11: 58:31 79,568000 79.568000
  Amtlib.dll AMTLib (64 Bit) 9.0.0.89BuildVersion: 9.0; Brand: Tuesday, August 25, 2015 07:30:38) 1.000000
  ARE.dll ARE 2015-09-09 at 18:52:48 79,567158 79.567158
  Axe8sharedexpat.dll AXE8SharedExpat 2015/03/13-23: 40:54 79,562390 79.562390
  AXEDOMCore.dll AXEDOMCore 2015/03/13-23: 40:54 79,562390 79.562390
  Bib.dll BIB: 2015-09-09 at 18:52:48 79,567158 79.567158
  BIBUtils.dll BIBUtils: 2015-09-09 at 18:52:48 79,567158 79.567158
  boost_date_time.dll photoshopdva 8.0.0
  boost_signals.dll photoshopdva 8.0.0
  boost_system.dll photoshopdva 8.0.0
  boost_threads.dll photoshopdva 8.0.0
  CG.dll NVIDIA Cg Runtime 3.0.00007
  cgGL.dll NVIDIA Cg Runtime 3.0.00007
  Adobe CIT.dll CIT 2.3.7.33275 2.3.7.33275
  Adobe CITThreading.dll CITThreading 2.3.7.33275 2.3.7.33275
  CoolType.dll CoolType 2015-09-09 at 18:52:48 79,567158 79.567158
  c:\windows\system32\dnssd.dll Hello 3,0,0,2
  dvaaudiodevice.dll photoshopdva 8.0.0
  dvacore.dll photoshopdva 8.0.0
  dvamarshal.dll photoshopdva 8.0.0
  dvamediatypes.dll photoshopdva 8.0.0
  dvametadata.dll photoshopdva 8.0.0
  dvametadataapi.dll photoshopdva 8.0.0
  dvametadataui.dll photoshopdva 8.0.0
  dvaplayer.dll photoshopdva 8.0.0
  dvatransport.dll photoshopdva 8.0.0
  dvaui.dll photoshopdva 8.0.0
  dvaunittesting.dll photoshopdva 8.0.0
  Dynamiclink.dll photoshopdva 8.0.0
  ExtendScript.dll ExtendScript 2015/04/17-16: 55.22 80.1017022 80.1017022
  icucnv40.dll International Components for Unicode 2014 10/31-16: 52:45 Build gtlib_6.0.21339
  icudt40.dll International Components for Unicode 2014 10/31-16: 52:45 Build gtlib_6.0.21339
  icuuc40.dll International Components for Unicode 2014 10/31-16: 52:45 Build gtlib_6.0.21339
  igestep30.dll IGES 9.3.0.113 drive
  imslib.dll IMSLib DLL 9.0.1.14
  JP2KLib.dll JP2KLib 2015/08/14-01: 13: 58 79,258941 79.258941
  libifcoremd.dll Intel Visual Fortran compiler 10.0 (A patch)
  libiomp5md.dll Intel(r) OpenMP * Runtime Library 5.0
  libmmd.dll Intel(r) C Compiler, Intel C++ Compiler, Intel Fortran compiler 12.0
  LogSession.dll LogSession 7.3.1.70
  Manta.dll Manta 1.   1.
  mediacoreif.dll photoshopdva 8.0.0
  MPS.dll MPS 2015/08/14-01: 13: 58 79,566687 79.566687
  pdfsettings.dll Adobe PDFSettings 1.04
  Adobe Photoshop CC 2015 16.1.1 Photoshop.dll
  Adobe Photoshop CC 2015 16.1.1 plugin.dll
  PlugPlugExternalObject.dll CEP PlugPlugExternalObject Dll (64-bit) 6.1.0 Standard Adobe
  PlugPlugOwl.dll Adobe CSXS PlugPlugOwl Dll Standard (64 bit) 6.1.0.157
  PSArt.dll Adobe Photoshop CC 2015 16.1.1
  PSViews.dll Adobe Photoshop CC 2015 16.1.1
  SCCore.dll ScCore 2015/04/17-16: 55.22 80.1017022 80.1017022
  SVGRE.dll SVGRE 79.566690 79.566690
  svml_dispmd.dll Intel (r) C Compiler, Intel C++ Compiler, Intel Fortran compiler 12.0
  TBB.dll Intel Threading Building Blocks for Windows 4, 3, 2015, 0408
  tbbmalloc.dll Intel Threading Building Blocks for Windows 4, 3, 2015, 0408
  TfFontMgr.dll FontMgr 9.3.0.113
  TfKernel.dll kernel 9.3.0.113
  Geom TFKGEOM.dll kernel 9.3.0.113
  Adobe TFUGEOM.dll, UGeom © 9.3.0.113
  updaternotifications.dll Adobe Updater Notifications Library 9.0.0.15 (BuildVersion: 1.0;) Brand: BUILDDATETIME) 9.0.0.15
  VulcanControl.dll Vulcan Control Library 5.2.0.35 Application
  VulcanMessage5.dll Vulcan Message Library 5.2.0.35
  WRServices.dll WRServices Friday, July 31, 2015 07:50:10 build 0.21834 0,21834
  U3D writer 9.3.0.113 wu3d.dll

  
  Required plugins:

  3D Studio 16.1.1 (2015.1.1 x 001 003 x)
  Accented edges 16.1.1
  Adaptive wide-angle 16.1.1
  Angular Strokes 16.1.1
  Average 16.1.1 (2015.1.1 x 001 003 x)
  Bas-relief 16.1.1
  BMP 16.1.1
  Camera Raw 9.3.1
  Camera Raw Filter 9.3.1
  Chalk and charcoal 16.1.1
  16.1.1 charcoal
  Chrome 16.1.1
  16.1.1 Cineon (2015.1.1 x 001 003 x)
  Clouds 16.1.1 (2015.1.1 x 001 003 x)
  16.1.1 COLLADA (2015.1.1 x 001 003 x)
  Halftone color 16.1.1
  Color pencil 16.1.1
  CompuServe GIF 16.1.1
  Pencil tale 16.1.1
  Craquelure 16.1.1
  Crop and straighten Photos 16.1.1 (2015.1.1 x 001 003 x)
  Crop and straighten Photos filter 16.1.1
  Hatch: 16.1.1
  Crystallize 16.1.1
  Cutting 16.1.1
  Dark strokes 16.1.1
  16.1.1 deinterlacing
  DICOM 16.1.1
  Difference clouds 16.1.1 (2015.1.1 x 001 003 x)
  16.1.1 glow
  Move 16.1.1
  Dry brush 16.1.1
  Eazel acquire 16.1.1 (2015.1.1 x 001 003 x)
  16.1.1 entropy (2015.1.1 x 001 003 x)
  NO export VERSION color tables
  Extrude 16.1.1
  FastCore 16.1.1 routines (2015.1.1 x 001 003 x)
  16.1.1 fibers
  Film Grain 16.1.1
  Gallery of filters 16.1.1
  Flash 3D 16.1.1 (2015.1.1 x 001 003 x)
  Fresco 16.1.1
  16.1.1 glass
  Scarlet contours 16.1.1
  Google Earth 4 16.1.1 (2015.1.1 x 001 003 x)
  Grain 16.1.1
  Graphic pen 16.1.1
  Halftone Pattern 16.1.1
  HDRMergeUI 16.1.1
  HSB/HSL 16.1.1
  IFF Format 16.1.1
  16.1.1 IGES (2015.1.1 x 001 003 x)
  Outlines in ink 16.1.1
  JPEG 2000 16.1.1
  16.1.1 flattening coefficient (2015.1.1 x 001 003 x)
  Blur of the lens 16.1.1
  16.1.1 goal correction
  Lens Flare 16.1.1
  Liquefy 16.1.1
  Matlab 16.1.1 operation (2015.1.1 x 001 003 x)
  maximum 16.1.1 (2015.1.1 x 001 003 x)
  Mean 16.1.1 (2015.1.1 x 001 003 x)
  Measure Core 16.1.1 (2015.1.1 x 001 003 x)
  Median 16.1.1 (2015.1.1 x 001 003 x)
  Mezzotint 16.1.1
  Minimum 16.1.1 (2015.1.1 x 001 003 x)
  MMXCore Routines 16.1.1 (2015.1.1 x 001 003 x)
  16.1.1 mosaic tiles
  Multiprocessor support 16.1.1 (2015.1.1 x 001 003 x)
  Neon 16.1.1
  16.1.1 paper
  16.1.1 color NTSC (2015.1.1 x 001 003 x)
  Ocean Ripple 16.1.1
  OpenEXR 16.1.1
  Paint Daubs 16.1.1
  16.1.1 palette knife
  Patchwork 16.1.1
  Paths to Illustrator 16.1.1
  16.1.1 PCX (2015.1.1 x 001 003 x)
  Photocopy 16.1.1
  16.1.1 Photoshop 3D engine (2015.1.1 x 001 003 x)
  Photoshop Touch 14.0
  Photo filter package 16.1.1 (2015.1.1 x 001 003 x)
  Pinch 16.1.1
  Pixar 16.1.1 (2015.1.1 x 001 003 x)
  16.1.1 in plaster
  Plastic wrap 16.1.1
  16.1.1 PLY (2015.1.1 x 001 003 x)
  PNG 16.1.1
  16.1.1 pointillism
  16.1.1 polar coordinates
  Portable Bit map 16.1.1 (2015.1.1 x 001 003 x)
  Poster edges 16.1.1
  People's Republic of CHINA 16.1.1 (2015.1.1 x 001 003 x)
  Radial blur 16.1.1
  16.1.1 radiance (2015.1.1 x 001 003 x)
  16.1.1 range (2015.1.1 x 001 003 x)
  Color research grid NO VERSION rendering
  Crosslinking 16.1.1
  16.1.1 the ripple
  Rough Pastels 16.1.1
  Save for Web 16.1.1
  ScriptingSupport 16.1.1
  Shake Reduction 16.1.1
  16.1.1 shear
  16.1.1 asymmetry (2015.1.1 x 001 003 x)
  Smart Blur 16.1.1
  Smudge Stick 16.1.1
  Solarize 16.1.1 (2015.1.1 x 001 003 x)
  16.1.1 spaces
  16.1.1 splash
  Spherize 16.1.1
  16.1.1 sponge
  Sprayed strokes 16.1.1
  Stained glass 16.1.1
  16.1.1 stamp
  16.1.1 standard deviation (2015.1.1 x 001 003 x)
  STL 16.1.1 (2015.1.1 x 001 003 x)
  16.1.1 Sumi-e
  16.1.1 summation (2015.1.1 x 001 003 x)
  Targa 16.1.1
  16.1.1 texture veneer
  16.1.1 tiles
  Torn edges 16.1.1
  16.1.1 twirl watch
  16.1.1 U3D (2015.1.1 x 001 003 x)
  Draft 16.1.1
  Vanishing point 16.1.1
  16.1.1 variance (2015.1.1 x 001 003 x)
  Virtual Reality Modeling Language. VRML 16.1.1 (2015.1.1 x 001 003 x)
  Water paper 16.1.1
  Watercolor 16.1.1
  16.1.1 wave
  Wavefront | 16.1.1 OBJ (2015.1.1 x 001 003 x)
  WIA support 16.1.1 (2015.1.1 x 001 003 x)
  Wind 16.1.1
  Wireless Bitmap 16.1.1 (2015.1.1 x 001 003 x)
  Zig - zag 16.1.1

  Plug-ins option and the third: NONE

  
  Plug-ins that could not load: NONE

  Extensions:

  Recent files 1.0.0
  C:\Program Files\Adobe\Adobe Photoshop 2015\Required\CEP\extensions\com.adobe.ccx.start\index.html CC
  2.1.24 libraries
  C:\Program Files\Adobe\Adobe Photoshop 2015\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html CC
  Beginning 1.0.0
  C:\Program Files\Adobe\Adobe Photoshop 2015\Required\CEP\extensions\com.adobe.ccx.start\index.html CC
  Adobe 6.1.0 color themes
  C:\Program Files\Adobe\Adobe Photoshop 2015\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html CC
  Export as 2.4.0
  C:\Program Files\Adobe\Adobe Photoshop 2015\Required\CEP\extensions\com.adobe.webpa.crema\PSPanel\dialog.html CC
  Overview of the 1.1.3 device
  C:\Program Files\Adobe\Adobe Photoshop 2015\Required\CEP\extensions\com.adobe.preview\PSPanel\panel.html CC
  Share on Behance 3.0.0
  C:\Program Files\Adobe\Adobe Photoshop 2015\Required\CEP\extensions\com.adobe.behance.shareonbehance.html\index.html CC
  com.adobe.preview.Loader 1.1.3
  C:\Program Files\Adobe\Adobe Photoshop 2015\Required\CEP\extensions\com.adobe.preview\PSLoader\loader.html CC
  Export as 2.4.0
  C:\Program Files\Adobe\Adobe Photoshop 2015\Required\CEP\extensions\com.adobe.webpa.crema\PSPanel\dialog.html CC

  Install TWAIN devices: NONE

  

  I don't have the chance to try it.  2 days after I posted my question here, I tried installing again and it worked fine.  I don't know what was different the third time was the charm, but we are upward and going.