Lsass.exe system error object name not found, unable to start Windows in any mode.

I am working on a friends computer who has a problem, it does not boot in any mode.  This includes everything and all alternate Mode without failure, last known good Configuration and other options in between.

The computer is an old one but running Windows XP with Service Pack 3 and is updated from a few months ago.  He had a program to update AVG as well as several anti-spyware installed SpyBot, Adaware, and Malwarebytes programs.  Sometimes, the computer had a virus or spyware that was eventually deleted by the user with these programs in the past.

I searched the internet for at least 8-10 hours looking for solutions without real success.  If not all of you with this problem, most eventually do a full reformat their hard drive.  This owner does not have a recovery disk (lost?) with their computer for that and they have important documents that they would be saved.  A solution (last resort) is to remove the hard drive and put it in my computer to copy documents on a cd/dvd.  It is very likely to buy a newer computer at this stage anyway, but needs these documents

-----------------

What happens is after the start screen of Windows, but before the Welcome screen, a box with the lsass.exe system error error: object name not found appears.  Clicking on it just restarts the computer to restart the process.

I used a boot Norton cd to test the virus in case it might be this worm Sasser, sometimes associated with this error and it is clean. so I really doubt that this problem is associated with that.  Also used checks and drive to scan to check for errors.  Don't check, there is no way to go back to a previous restore point or configuration.

Tried to use the recovery console out of my Windows XP installation disk: in this case I tried to develop a copy of the file lsass.exe on the hard drive, but it could not extend the file.  I tried several times with the same results.  Don't really know if that would have helped it worked.

At this point, I'm really at a loss on how to continue.  Any suggestion would be appreciated and thanks in advance!

Your friend's computer is not likely to be infected by the Sasser worm that this virus is many, many years now. Extract the data on the drive and do a clean install/factory restore of Windows. You can usually buy the mftr computer recovery media. (if an OEM brand like HP, Dell, etc.). low-cost. If you decide to reinstall Windows, test the material first to make sure it's healthy. Or skip reinstallation if your friend is going to buy a new computer and just take the data for him.

http://www.elephantboycomputers.com/page2.html#Hardware_Tshoot
http://michaelstevenstech.com/cleanxpinstall.html - Clean install - how-to
http://www.elephantboycomputers.com/page2.html#Reinstalling_Windows - what you will need at hand

1 remove the drive and put it in a box of USB drive or use a USB adapter. Attach it to a computer that is running a working XP/Vista/Windows7 installation. Use the work of Windows Explorer to copy the data to the hard drive of the system to the rescue and burn data on cd or dvd, or copy it to an external hard drive. I prefer not to do it if I know the drive is infected because he has a chance to infect your host system. In these cases, I use #2 below.

2. you can start the computer target with a Bart PE (XP only) or Linux Livecd such as Knoppix or Ubuntu and retrieve the data in this way. This has the additional advantage to tell you if the problems you are experiencing are hardware or software related because if the computer behaves perfectly in Linux, you know that Windows (software) is the culprit. Conversely, if the computer behaves badly under Linux, you will know that there is a hardware problem. This is general information on the use of Knoppix for the recovery of data when you do not have Windows:

You will need a computer with two cd records, one of which is an engraver of CD/DVD OR a USB thumb drive with enough capacity to contain your data OR an external USB hard drive. Download Knoppix .iso image file and create your bootable CD *. If you do this in a previous (XP or Vista) operating system, you will need the third burning like Nero, Roxio or freeImgBurn software (Windows 7 can burn .isos natively). Burn as an image, not in the form of data. Then boot with the CD that you created and the Windows files will be visible under Linux. If you want to burn CD/DVD, there will be a Linux burning program to use.

* If your computer has only an optical drive and you want to use this drive to burn data or need to test drive, you can create a USB bootable Linux instead of a bootable CD. This site will show you how to do it-http://www.pendrivelinux.com

http://www.Knoppix.NET
http://www.nu2.nu/pebuilder/ - Bart PE Builder

See also - http://lifehacker.com/5504531/the-complete-guide-to-saving-your-windows-system-with-a-thumb-drive
And for future disaster recovery programs - http://www.elephantboycomputers.com/page2.html#Backing_Up

MS - MVP - Elephant Boy computers - don't panic!

Tags: Windows

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