M277dw MFP: Error Message "No. Fax detected" on the incoming-outgoing fax works fine

I have the M277dw MFP for my small business. I have a phone line for faxing. I can send outbound faxes without problem. I can not receive incoming however. I receive a confirmation by fax with a result of "No fax detected". I ran several times self-diagnosis and the machine always says all systems are good.

Hi brain2900,

Welcome to the HP Support forum.

I understand that you have a printer HP Color LaserJet M277dw MFP Pro you are able to send faxes with, but unable to receive faxes even if all goes on the fax test. I would like to help with that.

Fax reception problems are caused more by telephone line conditions. Several telephone companies offer services which are intended to warn you of the voice mail during a call or prevent unwanted calls. These services can block calls or interfere with the transmission by fax and cause the fax failure. If there is any of the following services on the telephone line connected to the printer, contact the telephone provider for the recommended solution.

-Answering machine

Tags: HP Printers

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