M277dw MFP: MFP M277dw Constant paper jam tray

We had our M277dw MFP for less than a year and know almost constant paper jam tray.  Looks like there is a problem with a roller, and when he finally makes contact, she folds the paper a bit and jams. We are then asked to add paper, then we remove the stuck piece and then he said: 'cleaning up' for jams a little and again. We tried different papers and nothing seems to help. Y at - it a setting that we can do? Thank you!

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Please try to clean the rollers in Tray 1 and 2. Also, just remove all the papers and set the paper on the tray guides.

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