M6-1035dx Pavilion: delay in mp3

Hello. I am totally non-technical, assume it please I need to hold the total hand. Thank you!  My flag has a problem reading of mp3 files, where he stutters, crashes, offsets and buzzing during each song, and especially when almost anything else that is happening, as typing this note or even play Solitaire. It has been happening with both mp3s and streaming internet videos/songs since I got the machine 2 years ago, but became much worse.

It becomes worse when doing things online, but the Task Manager shows the CPU usage is rarely above 30% and the use of the RAM about 60% (I have 6 GB).  My hard drive is 640 GB, with close to 500 GB still free. I did analysis, defragmentation and junk file clean up disk and registry (Avast Pro w / Grimefighter) does not. I tried several players, but all have the same problem. I've never had this problem with flags return to Windows 95 days.

Similar problems reported by users of Intel on various brands of computer suggest updating or disabling Utility Intel Matrix Storage Manager. I have the quad core from AMD and couldn't find any info on AMD Matrix Storage Manager. I don't know what it is or what it does, or why it might be useful, or what harm I might cause with her antics.

I am set up with crutches and need my music to keep me sane. Help, please. Thank you, Ed

HI @Edward_Oleander,

Welcome to the HP Forums!

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I understand that you have a problem of stuttering during playback of MP3 files.   You've tried several players, but there was no change.

You have the same problem with other types of audio files?

Here is a link to the HP - computers adjust the performance of the slow system (Windows 7) that should help you.

To say thank you for answering, please click on the thumbs up icon below.

If it has overcome your problem, please alert people by choosing the solution provided.

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