M6-K125DX: Bug HP Support Assistant

Similar Questions

• HP ENVY 17 j-101sa: HP Support Assistant (bug?)

  Hello! I'm new to the forum so my apologies if I break all the rules inadvertently or if this is a stupid question.

  My question is about the update from HP Support Assistant version 8.3.27.17, frame 12.5.26.37, 8.0.5386.1523 on a Windows Professional 10 64-bit machine configuration files.

  My problem is that HP Support Assistant doesn't seem to go beyond checking messages and updates the scene when you are trying to find the latest updates (see image below).

  

  I tried to check the updates for my machine, as well as for my home printer and both lead to the same result in the image above. In previous versions of HP Support Assistant, it didn't happen because he would gradually go through each step of the process, while replacing the current gray meet with green ticks.

  I tried to uninstall HP Support Assistant, his facility with an earlier version and then update via the software through a later executable, all to nothing does not.

  I know that there is a problem, because I checked my pattern software download page on the HP website and found that my machine was not on the latest version of the BIOS, because he never showed to those failures to analysis of updates (so I had to download and update my BIOS of the executable manually). However, in previous versions of HP Support Assistant, I received updates for my BIOS and other software without problem.

  I hope that you will be able to confirm my software is upward, or if it is a bug related to the version that is described at the beginning of this post.

  Any answer will appreciated.

  Thanks in advance!

  Yes, exactly.  Uninstall Wizard support then the solution structure.  Then, installed from the Web site hp support assistant himself.

  It works very well.  Again, it is after that I rolled back windows.

  I would be interested to know if it would work on the update of the anniversary, but I don't want to try again.

• HP Support Assistant 8.1 Windows

  My HP Support Assistant does not work with my recent upgrade Windows 8.1.  Is there any avalaiabe of bugs still?

  HI Jeff54:

  Thank you for your request:

  Windows 8.1 is a recent version.

  I'll try to uninstall the hp support assistant and then put it back to see if the error persists.

  I hope this helps.

• HP Pavilion Notebook - 15-p204: UPDATE of HP SUPPORT ASSISTANT HP BIOS update for Intel processor (F43) - SHOWING AGAIN

  Hello

  I am new to the community of HP.

  I'm having a problem. Well, I can't really say it is a MAJOR problem because there is no threat to the system or anything, it's just one of those little annoying things.

  Yesterday, I updated my BIOS F.43 after being invited by HP support assistant. Update succeeded, charged back up the laptop, and the watch update STILL not installed on the HP support assistant. I reinstalled it and it still shows the same thing.

  It's just a bug and it is really installed and the wizard of support has not been updated?

  Thank you

  Hi @GarethWilliamss,

  Thanks for posting in the Forums of HP and welcome.

  I read on the HP Support Assistant and prompt you to download on your HP Pavilion Notebook 15 - p204. As you can imagine this is a glitch. Ignore the update.

  I hope this helps.

  Please let me know if this help solve the problem by marking this post as accept as a Solution.

  Thank you.

• Pavilion 17 f010sv i3 4030u: offer for f010sv support assistant bad BIOS Hp pavilion computer laptop 17

  I am the owner of the laptop above. After formatting with windows 8.1 and installation wizard Hp support me support upgrade wizard councils report to bios version f42revA! ???. After the upgrade, I realize that the system got too long to stop and then I started to find what goes wrong. Finally, I believe that the bios is bad version and I want to restore using a USB and a HP PC Hardware Diagnostics UEFI partition using the firmware option. After several attempts to downgrade again to f07 version that works perfectly I am not able to do so and I get the message >!?. I tried also several other versions of decommissioning, but always got the same message. Please me advice what to do because the system does not normally behave since the bios upgrade to version f42a. Also please fix this dangerous bug for bios update to the incorrect version on the support assistant hp software.

  Best regards

  Dimitris Siaflas.

  After several attempts I managed to return to the f33 version which seems stable. But please someone to repair

  the bad Council with assistance from assistant hp offering a bad bios CPU.

• DV6-7214 dead with PLAYER MSATA C after hp support assistant, new bios update. 18/05/13

  I've postponed an update of the bios, because it makes me nervous. Apparently for good reason.

  Today, I let the horse do the update of bios on my win8 race dv6-7214.

  He said he was doing a system restore point, but that seems to have been unnecessary.

  The laptop has a black screen after an hour of "reboot", so I've turned off.

  Turn on the screen remains black.

  No response to any prerssed keys after power, as the ESC key.

  I have read several messages that need to roll back updates of bios, which does not say much for HP regarding

  that it is a recurring problem.

  I do NOT get a blue screen, getting not nothing at all.

  Is there a way to roll back a short bios to ship to HP?

  I did not write down the version of the bios, just trust it was necessary. Don't let hp support assistant to run anything else.

  I guess that I will uninstall HP support assistant, if I never recover my computer to the point where it can turn on.

  Can not think of a software bug as bad as loaded by hp in my bios.

  Anyone? How do I reset the bios with a completely insensitive laptop?

  Thank you chryig, but none that did not work.

  HP support has sent the same solution.

  The dv6-7214 has an msata slot, which can be configured as C drive, I did with an msata ssd.

  The drive that came with the laptop was in the sata slot, as usual, but was not C drive.

  I found someone announcement the same problem, no black screen, (not blue screen) no error message, just in bricks.

  There is also a disc SSD C.

  I tried to temporarily move the msata on slot sata (with an adapter). This allowed the bios end

  its update.

  So it's not the Bios that is broken, but the software to perform the update to the bios is broken.

  Update (bios) fails if drive C is anywhere but the sata slot (or perhaps the c drive should be drive 0).

  I hope that HP will fix this problem. A lot of laptops HP is sold 'improved' with an extra via disk

  value added reseller. Since there are only 2 slots under that drive C may be in, sata and 1 msata

  should be possible to update the bios software to manage this small number of possibilities.

• HP Support Assistant send me inaccurate information

  Hello, I own a dv6-7135nr Pavilion Entertainment PC, running Windows 7. I noticed a lot of exclamation points! hovering over my question mark of HP Support Assistant. I'll go and since I can't copy and paste, I have to type all this here.

  One is for updates, but I see he did a final check of updates on 16-06-14 and following a planned for the 23/06/14 and no updates available. So why this ad would come to me? I am writing on 16-06-14.

  At this point, I don't see that the other message but had to do with my data backup because I am running low on the data space. Nope. I went to my computer and my C drive is visible: 615 676 GB free GB. He asked me to do all sorts of things that seem useless but just dream to run these message by you all and ask you if I should just ignore some of these messages and let these just exclamation points stay there?

  Why do you think that the HP Support Assistant receives wrong information on my computer?  Should I just turn it off?  What are your thoughts?

  HP Envy m7 running Windows 10.

  linsjean wrote:

  Hi, I'm the original poster.  Now, all the exclamation points are gone, maybe because I simply open the messages?  You still think it is necessary to do a uninstall/reinstall?

  Avast is really annoying because it tells me that I have 8 grimes of the ILO that slows down my PC. But I can't afford a paid AV  Sometimes these days that I'm afraid to click on anything that either I heard across many people that hackers can get into my system, including software from BC What is a person to do?

  Hi linsjean

  Sorry for the support of your thread.

  Are you do an uninstall and then re - install the updated HPSA since your site downloads of product & driver. Do the things that I mentioned. Turn it back on. Automatically search for updates via HPSA. Its always advisable to manually search for HPSA last updated through your product only page, this eliminates bugs in the application. I don't like it on the advice of HP.

  On AV, its you who is the link between your system & pirates, viruses, spyware, malware, adware etc. even if you have the best AV in your system. So be vigil by going online. In any case the best AV as of now, I think that is Kaspersky and Bitdefender. In free Edition, Panda Security is good. Take a look at this test of endurance of AV link.

  Thank you

  Visruth

• HP Pavilion Slimline computer of office: HP Support Assistant Tune up and Health Analysis

  I'm becoming exasperated by the regular failures reported during the monthly HP Support Assistant Tune up or analyses of health on my HP Pavilion Slimline desktop computer.     The display disappears usually before I do a screen grab.     But today, I got the following:

   
  So why the analysis of health is failing?      I don't know if all relevant diagnostic report is placed on my computer.     If they are produced, so I don't know where to find them.

  Or do I have a version of corrupt/out-of-day of the Support Assistant software?

  Or y at - it an explanation?

  I would be grateful for any light.     Thank you.

  Brian, welcome to the forum.

  I can't give you a good explanation for the problems you are having.  It is probably a bug in the software.  I had very similar problems when using Windows Update.  Do not install the updates without apparent reason.

  Here is the Official Site for HPSA.  I have suggrest by downloading and installing the latest version.  You must uninstall the current version before you start.  I'd be happy to hear the result.

  Please click on the Thumbs up button '+' if I helped you and click on "Accept as Solution" If your problem is resolved.

• iPad, Safari froze and was told that I had to call apple for support assistance.

  My iPad Safari froze and was told that I had to call apple for support assistance.  I called and gave the last four digits of my serial number of the iPad.  They wanted me to download app and pay money, but it felt weird, so I hung up. Am I or my systems compromised in any way by calling and giving the serial number or hang up in time that nothing should be affected?

  Do this...

  Tap Settings > Safari and then slide down and tap clear history & data website, then reboot your iPad.

  The number they gave you is not Apple.

  Never give any personal data abroad on the net, including serial numbers.

• HP laptop - 15-ay011nr: HP Support Assistant suggests an incompatible update to my system

  Hello

  HP Support Assistant suggested three updates for my system.

  When you try to download the wizard, all of the facilities have not (a phenomenon that has been described by some other posters in this forum).

  So, I looked for each three updates directly in the HP site, after finding my computer and the operating system (HP for computer laptop 15-ay011nr, 10 64-bit Windows).

  I have found two of the updates, but not the third, called: "Intel WLAN for Micorsoft Windows", with Softpaq number SP76133, version 18.40.0.9Pp2, if it is relevant.

  When I reviewed this softpaq number in the site, I have found, but saw that it's only for windows 7 and 8.

  Why the HP support assistant that suggest an update for my system win 10?

  Am I supposed to download it?

  If not, is there a way to stop the support Wizard to think that I should install it?

  Thank you!

  Eitan

  Hey there! @Eitan_L, thank you for visiting the Forums from the HP Support!

  I understand that HP support assistant is to give false information.

  I suggest you uninstall all components of HP support assistant programs in Control Panel.

  Restart your PC and reinstall the latest version of HP support assistant from this link: http://hp.care/2ezPyyk

  After installation please try to check the updates and see if you still have the same problem.

  Please let me know the results!

  Have a great day!

• Pavilion HPE-414sc: HP Support Assistant does not connect to the HP Server

  HP Support Assistant does not connect to the HP Server. Do not download messages and updates of definition. Does not collect configuration information. Does not scan my system. Does not prepare the action list.

  I installed Windows 10 once again. After installing HP Support Assistant work.

• HP Support Assistant does not - SOLVED

  Hi all. My Assistant Support HP just upgraded to the new and does not work to search for updates at all. He goes on to say that he will search for drivers on - such and such date, then then I'll watch, and he will have a new date and said its never been updated. When I click Refresh, he said 'shutdown. Please wait... »

  When left alone for a minute he uses almost HALF of my computer resources, then I kill the process such that it does not show its actually nothing.

  I tried to reinstall the old, only of him have updated to the new one anyway... Any ideas would be greatly appreciated.

  HP-DV6929WM. Intel Core i7-26630QM. 6 GB OF RAM. 750 GB hard drive.

  Hello

  Try the following

  Firstly, uninstall your current version of HP Support Assistant using Microsoft 'Fixit' at the following link: this is particularly useful for correcting problems that may prevent resettlement on the machines running a 64 bit OS.

  http://support.Microsoft.com/mats/Program_Install_and_Uninstall

  When this has completed, restart the laptop.

  Then download and install the latest version of HP Support Assistant of the page on the link below - the download links are to the bottom of the page.

  http://h18021.www1.HP.com/helpandsupport/HP-support-Assistant.html

  After installation, restart the computer again.

  Kind regards

  DP - K

• HP Pavilion 500 series: I get a message saying that you have pending updates for Hp Support Assistant over and over again

  HI a little while back I upgraded to anniversary Windows 10 update things went well for me I keep hp Support Assistant on my desktop in the process of updating Windows 10 anniversary.  Finally, I decided one day to check hp Support Assistant to ensure that I had the lastestet version.  I went into Hp Support Assistant and clicked on about and clicked on the button for the latest version control, then a window is come in saying I had pending updates for Hp Support Assistant I would like to apply or not.  I pushed on the Yes button.  After the download and install updates and hp support Assistant stops and tempary files are deled then hp support Assistant will restart and return to the start page.  Everything seems to work fine download with green and white checkmarks circles with the categories above.

  I guesss I am asking for help it is because for days and days now when I go to HP support Assistant and click search the latest version that I get this message, you have pending updates for the support of hp Assistant you would like to apply or not.  I would now like to how pending updates will I have to ask a support Assistant hp until I don't see updates are available for the support of hp Assistant.

  Here is some information that might be helpful below:

  HP Supportt Assistant program file version: 16.101.7752

  How can I ensure that I have the latest version of the Support Wizard on my desktop computer.

  HP Support Assistant: 8.3.34.7

  Patch: 8.3.34.7

  Framework: 12.5.32.37

  Configuration files: 8.0.6294.2155

  Let me now is how easyier I could apply all updates waiting for the support of hp Assistant for Windows 10 home Edition 64-bit operating system.

  Thanks for your time and your help.

  @funny35,

  I'm glad that I could be useful,

  To help others looking for the same solution, please click on the tab "accepted solution".
  
  I thank you for your time and have a nice day!
  
  Kind regards

• How can I remove the HP Support Assistant of my taskbar icon?

  The point mark icon appears after the last update on my Windows 7 desktop.  How can I get rid of him?

  Right-click on the taskbar, go to toolbars, and then uncheck the HP Support Assistant quick access.

• HP Envy Phoenix h9 - 1420t: Support Assistant will be not updated

  Computer model: HP Envy Phoenix h9 - 1420t

  OS: Win 8.1 Pro 64-bit

  HP Support Assistant

  Version: 8.3.27.17

  Framework: 12.5.26.37

  Since the upgrade to the latest version of the Support Assistant, I am unable to check the updates. The program has successfully completed phase "connect to HP servers", but then fails (x-watch gray instead of green check mark) to complete the remaining steps:

  • Download messages and updates of definition
  • Gathering configuration information
  • Scan your system
  • Preparation of the list of actions

  Any suggestions on arises at work?

  The steps I've tried: uninstallation with Revouninstaller, resettlement, reset

  @troubleshoot411, welcome to the forum.

  I agree with using Revo.  This is my go to app for malware.  When you used Revo, you use the advanced option?  This will not only remove the program from the HARD disk, but it removes remnants of the BIOS.  If this is not the case, this could be the problem.  I suggest to try the advanced option to remove HPSA and shut down the computer.  Then, start and reinstall HPSA here.

  Please click on the button + Thumbs up if I helped you and click on accept as Solution If your problem is resolved.