MacBook air comes close

You just bought MacBook Air. He was about a month.

Today it closes unexpectedly.

Someone knows why this happens?

I saw that already happened on older computers.

I was wondering if I should take up to return to the Apple Store to check or...?

You can also then free phone support:

https://www.Apple.com/support/complimentary/

It might be easier than a trip to an Apple store.

Ciao.

Tags: Notebooks

Similar Questions

  • My MacBook Air maintains close after the start

    I'll see the Apple.

    Then the gray screen.

    Then a circle indicating it to load.

    That's when he gets back.

    Hi FairyPrincess124,

    It seems that your computer has a hard to get past the loading screen because it turns off itself. There may be a number of reasons why this would happen, but the following article should help here you and lead you to a resolution.

    Try safe mode if your Mac does not end commissioning

    Thank you for using communities of Apple Support.

  • 2012 MacBook Air not to close properly

    Hello

    I had problems with my MacBook Air from mid-2012. Lately he has not been able to restart without manual stop or stop in the Terminal (sudo reboot). I noticed that when I try, disappears from the menu bar at the top and Finder is unresponsive. I have reset the memory NVRAM and the SMC and have not made any progress. Here is the report of system EtreCheck:

    EtreCheck version: 2.9.12 (265)

    Report generated 2016-06-19 11:21:41

    Download https://etrecheck.com EtreCheck

    Time 01:33

    Performance: Excellent

    Click the [Support] links to help with non-Apple products.

    Click the [details] links for more information on this line.

    : Another problem

    Description:

    Mac not to close properly

    Hardware information: ⓘ

    MacBook Air (11 inch, mid-2012)

    [Technical details] - [User Guide] - [warranty & Service]

    MacBook Air - model: MacBookAir5, 1

    1 2 GHz Intel Core i7 CPU: 2 strands

    8 GB RAM not extensible

    BANK 0/DIMM0

    OK 4 GB DDR3 1600 MHz

    BANK 1/DIMM0

    OK 4 GB DDR3 1600 MHz

    Bluetooth: Good - transfer/Airdrop2 taken in charge

    Wireless: en0: 802.11 a/b/g/n

    Battery: Health = Normal - Cycle count = 624

    Video information: ⓘ

    Graphics Intel HD 4000

    Color LCD 1366 x 768

    System software: ⓘ

    OS X El Capitan 10.11.5 (15F34) - since startup time: less than an hour

    Disk information: ⓘ

    TS480GJDM520 disk0: (480,1 GB) (Solid State - TRIM: No.)

    EFI (disk0s1) < not mounted >: 210 MB

    Macintosh HD (disk0s2) /: 400,24 (Go 180,49 free)

    Recovery HD (disk0s3) < not mounted > [recovery]: 650 MB

    BOOTCAMP (disk0s4) / Volumes/BOOTCAMP: 79,00 (GB 32.96 free)

    USB information: ⓘ

    Apple Inc. FaceTime HD camera (built-in)

    Apple Inc. Apple keyboard / Trackpad

    Apple Inc. BRCM20702 hub.

    Apple Inc. Bluetooth USB host controller.

    Information crush: ⓘ

    Apple Inc. Thunderbolt_bus.

    Goalkeeper: ⓘ

    Mac App Store and identified developers

    Kernel Extensions: ⓘ

    /Applications/TunnelBlick.app

    [no charge] net.tunnelblick.tap (20141104 (Tunnelblick build 4560) - 2016-05-03) [Support]

    [no charge] net.tunnelblick.tun (20141104 (Tunnelblick build 4560) - 2016-05-03) [Support]

    / Library/Application Support/PeerGuardian

    xxx.qnation.PeerGuardian [no charge] (1.1.11 - SDK 10.2 - 2014-11-07) [Support]

    / Library/Application Support/VirtualBox

    [loading] org.virtualbox.kext.VBoxDrv (5.0.20 - 2016-05-09) [Support]

    [loading] org.virtualbox.kext.VBoxNetAdp (5.0.20 - 2016-05-09) [Support]

    [loading] org.virtualbox.kext.VBoxNetFlt (5.0.20 - 2016-05-09) [Support]

    [loading] org.virtualbox.kext.VBoxUSB (5.0.20 - 2016-05-09) [Support]

    / Library/Extensions

    [loading] com.cyberic.SmoothMouse (1.0.10 - SDK 10.8 - 2016-06-07) [Support]

    [loading] com.logmein.hamachi (1.0.0 - SDK 10.9 - 2016-06-07) [Support]

    / System/Library/Extensions

    com [no charge]. FTDI.driver.FTDIUSBSerialDriver (2.2.18 - 10.6 SDK - 2016-06-07) [Support]

    [loading] com.intel.kext.intelhaxm (1.1.1 - SDK 10.9 - 2016-06-07) [Support]

    com.marvell.kext.USBGenericPrinterClass [no charge] (1.0.0 - 2016-06-07) [Support]

    com.microsoft.driver.MicrosoftMouse [no charge] (8.2 - 2016-06-07) [Support]

    com.Wacom.kext.pentablet [no charge] (Tablet Chart 5.3.2 - 2 - SDK 10.8 - 2016-06-07) [Support]

    /System/Library/Extensions/MicrosoftMouse.kext/contents/plugins

    com.microsoft.driver.MicrosoftMouseBluetooth [no charge] (8.2 - 2011-07-27) [Support]

    com.microsoft.driver.MicrosoftMouseUSB [no charge] (8.2 - 2011-07-27) [Support]

    Launch system officers: ⓘ

    [loaded] 7 tasks Apple

    [loading] 162 tasks Apple

    [operation] 69 tasks Apple

    Demons of launch system: ⓘ

    [loading] com.intel.haxm.plist (2014-10-31) [Support]

    [loaded] 45 tasks Apple

    [loading] 162 tasks Apple

    [operation] 84 tasks Apple

    Launch officers: ⓘ

    [operation] com.barnesandnoble.nookconnect.plist (2013-05-02) [Support]

    [failure] com.logmein.hamachimb.plist (2015-09-03) [Support]

    [loading] com.oracle.java.Java - Updater.plist (2013-02-08) [Support]

    [operation] com.wacom.pentablet.plist (2012-12-11) [Support]

    [loading] org.macosforge.xquartz.startx.plist (2015-10-16) [Support]

    Launch of the demons: ⓘ

    [loading] com.adobe.fpsaud.plist (2016-06-13) [Support]

    [loading] com.cloudpath.maccmd.plist (2012-09-04) [Support]

    [operation] com.logmein.hamachi.plist (2015-09-03) [Support]

    [operation] com.makerbot.conveyor.plist (2016-01-04) [Support]

    [loading] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

    [loading] com.oracle.java.Helper - Tool.plist (2013-02-08) [Support]

    [loading] com.transcend.TSRecoverHandlerHelp.plist (2015-12-29) [Support]

    [operation] com.transcend.TSSleepHandlerHelp.plist (2015-12-29) [Support]

    [loading] com.transcend.TSTRIMHandlerHelp.plist (2015-12-29) [Support]

    [loading] net.tunnelblick.tunnelblick.tunnelblickd.plist (2016-06-13) [Support]

    [loading] org.macosforge.xquartz.privileged_startx.plist (2015-10-16) [Support]

    org.VirtualBox.startup.plist [no charge] (2016-05-09) [Support]

    [loading] xxx.qnation.PeerGuardian.locum.plist (2012-08-28) [Support]

    Launch User Agents: ⓘ

    [failure] com.adobe.ARM. [...]. plist (2014-09-30) [Support]

    [operation] com.cyberic.smoothmouse.plist (2015-07-26) [Support]

    [loading] com.cyberic.smoothmouseupdater.plist (2014-11-25) [Support]

    [operation] com.hp.printerAgent.plist (2011-08-30) [Support]

    [loading] com.valvesoftware.steamclean.plist (2016-06-08) [Support]

    [loading] net.tunnelblick.tunnelblick.LaunchAtLogin.plist (2016-05-03) [Support]

    org.VirtualBox.vboxwebsrv.plist [no charge] (2015-09-10) [Support]

    User login items: ⓘ

    Workflow application (/ Applications/Flux.app)

    AppTrap application (/ Library/PreferencePanes/AppTrap.prefPane/Contents/Resources/AppTrap.app)

    Application of caffeine (/ Applications/Caffeine.app)

    BambooCore Application (/ Library/Application Support/Wacom/BambooCore.app)

    Other applications: ⓘ

    [ongoing] com.etresoft.EtreCheck.297312

    [ongoing] com.lightheadsw.caffeine.128992

    [ongoing] com.wacom.BambooCore.92192

    [ongoing] com.wacom.Consumer_TouchDriver.95392

    [ongoing] com.wacom.TabletDriver.95712

    [ongoing] org.herf.Flux.49312

    [ongoing] org.Mozilla.Firefox.67552

    [ongoing] se.konstochvanligasaker.AppTrap.94112

    [loading] 414 tasks Apple

    [operation] 185 tasks Apple

    Internet Plug-ins: ⓘ

    JavaAppletPlugin: Java 8 66 update build 17 version Check (2015-12-30)

    WacomNetscape: 2.1.0 - 1 - SDK 10.8 (2012-12-11) [Support]

    Default browser: 601 - SDK 10.11 (2016-06-01)

    WacomTabletPlugin: WacomTabletPlugin 2.1.0.2 (2012-12-11) [Support]

    AdobePDFViewerNPAPI: 11.0.09 - SDK 10.6 (2014-09-12) [Support]

    FlashPlayer - 10.6: 22.0.0.192 - SDK 10.9 (2016-06-19) [Support]

    Silverlight: 5.1.41212.0 - SDK 10.6 (2016-01-29) [Support]

    QuickTime Plugin: 7.7.3 (2016-06-01)

    Flash Player: 22.0.0.192 - SDK 10.9 (2016-06-19) [Support]

    Mathematica: 9.0.0.3824331 (2013-01-31) [Support]

    SharePointBrowserPlugin: 14.0.0 (2010-08-25) [Support]

    AdobePDFViewer: 11.0.09 - SDK 10.6 (2014-09-12) [Support]

    DirectorShockwave: 12.1.3r153 - SDK 10.6 (2014-06-24) [Support]

    The Safari Extensions: ⓘ

    Adblock more - Eyeo GmbH - https://adblockplus.org/ (2016-02-16)

    3rd party preference panes: ⓘ

    AppTrap (2012-08-24) [Support]

    Flash Player (2016-06-13) [Support]

    Java (2015-12-30) [Support]

    SmoothMouse (2014-11-25) [Support]

    Time Machine: ⓘ

    Skip system files: No.

    Mobile backups: WE

    Automatic backup: YES

    Volumes to back up:

    Macintosh HD: Disc size: 400,24 GB disc used: 219,76 GB

    Destinations:

    1 TB [Local]

    Total size: 999,83 GB

    Total number of backups: 5

    An older backup: 25/12/15, 14:11

    Last backup: 23/03/16, 03:23

    Size of backup drive: adequate

    Backup size 999,83 GB > (disc 219,76 GB X 3)

    Top of page process CPU: ⓘ

    Firefox 8%

    3% activity monitor

    3% WindowServer

    3% sysmond

    2% fontd

    Top of the process of memory: ⓘ

    Firefox 860 MB

    714 MB kernel_task

    Mdworker (4) 188 MB

    Mds_stores 156 MB

    UserEventAgent (2) 115 MB

    Information about virtual memory: ⓘ

    1.14 GB of free RAM

    6.85 GB RAM (1.69 GB being cached) used

    Used Swap 0 B

    Diagnostic information: ⓘ

    19 June 2016, 11:05:52 self-test - spent

    A few months ago, I tried to install Linux as a dual boot and had to wipe my drive but have not had any problems in the meantime. I currently have a Boot Camp Windows 10 partition, but it was installed some time ago. This could be my problem or is this something tied to the side Mac?

    Thanks for any help you have to offer!

    Remove the Wacom software, it is a known problem in 10.11.5

    Also check all Wacom is removed from Log-in Items(use the) Sys Preferences > users and groups > login items

    If Wacom tablet etc. is vital for your workflow — after remove you and test your machine - try to download the most updated the driver from Wacom.

  • Portable MacBook Air computers come with Microsoft Word?

    I have a renovated (new to me) doesn't have a Mac Book Air I just discover 'word' (or 'excel')!  I am bit shocked, but maybe I shouldn't be?  The only comments in the community support for that group had entered no later in 2011.  There were some good suggestions there on how to get free or pay for, WP but I wanted to make sure that Word is not supposed to is already on my computer.  Version 9.1.3.  (It does not say IOS, but I guess...)  For any info or suggestions are appreciated

    Computers portable MacBook Air does not come with Word. - or most portable computers Windows unless pay you extra for Microsoft Office based.

    In addition, the iOS is the operating system on the iPhones, iPads, and iPod Touch.

    OS X is the operating system on the MacBook (and other Mac computers).

    I suspect that you look at the version of Safari that is installed on your Mac. The latest version of Safari is 9.1.3

    You can see the OS X on your MacBook version by going to the Apple menu > about this Mac

  • Everytime I open my MacBook Air with OSLion a sign comes up saying that Firefox is downloaded from the internet. How can I get rid of this sign.

    Everytime I open my MacBook Air with OSLion a sign comes up saying that Firefox is downloaded from the internet. How can I get rid of this sign.

    Make sure that Firefox is installed correctly.

    Open the Firefox disk image (DMG) file and drag the Firefox program in the folder of the application on your hard drive.

    You should not double-click the Firefox application to run from the disk image and drag it out of the DMG file instead.

  • Hi all, can't close my macbook air. It gives the message error 'safari's interruption of stop Can anyone help?

    Hi, I have problems with my macbook air is closed. OS X El Capitan version 10.11.2. It gives the error message "safari is to interrupt the closing." It is after leaving safari severally. Can anyone help?

    You can try force quiting safari: clicking apple (upper-left), and then selecting force quit, it should then open a window all open applications, choose Safari

  • MacBook Air shutdown correctly

    I have a Macbook Air (13 inch, early 2015) race Sierra.

    When I shut down my computer it powers not normally turned off. I click on "Stop" in the Apple menu. The screen goes black but the backlight remains lit and lighting under the keyboard. It stays like that for more than 20 minutes before apparently power off.

    The only way I can get to close normally, if I hold the power for 10 seconds. But this isn't the normal way and it comes up with a message the next time that I boot saying that it was not shut down properly.

    I upgraded to El Capitan in Sierra during the last day, but it made no difference. The problem is ongoing for about 2 weeks. I've owned the laptop since new about 1 year ago and it has worked flawlessly until now.

    The problem occurs regardless of whether the computer is powered or battery-operated. I have not modified the computer or used new material, given that the problem occurred.

    Any help would be appreciated

    OK so I managed to solve this problem, based on useful information in another thread (macOS Sierra presents a serious problem that must be treated quickly)

    The problem is that if you have MySQL running on startup, Sierra cannot stop, probably because he is unable to stop MySQL or processes that are running.

    The way to fix this is to go to preferences > MySQL. Uncheck the option that runs MySQL to start automatically. You can also manually stop the process in your current session, but when I tried my Macbook froze.

    Restart your Mac. Next time you stop, it should work normally.

    It seems to be a serious problem between Sierra and MySQL here. You should not stop/start MySQL manually; and it will be extremely painful for developers like me who use MySQL on a daily basis. Apple - and if necessary Oracle - should work on dealing with this together.

  • MacBook Air 13 inch screen keyboard brands

    I just bought a macbook air for the College and as anyone who has already purchased an expensive product, I want to take good care of it, then it will last me a good amount of time (at least until I've finished law school). After some research on the web, it has come to my attention that the keyboard can scratch the screen when the laptop is a full backpack (quite a typical scenario in the lives of students). Should I put a cloth Microfiber between the keyboard and the screen when I close the laptop or should I invest in a screen protector or is my stupid just afraid with no. anchor in reality? Thank you in advance!

    Do not use Palm or Cap covers on a MacBook Pro with Retina - Apple Support display here, is what Apple thinks about it actually, I guess that the cloth would increase the pressure and it can cause more damage, especially if it's the MacBook Air. And I also think that a cheap and quality product should not damaged so easily. Worry is not about this, your MacBook is self-sufficient

  • whistling noise brand-new macbook air

    Hello

    (video showing my problem at the end)

    I've just switched to Mac a week ago and have a small hiss when my mac is inactive or when I close the lid and reopen immediately (it happens every time, even if I once again, as in the video).

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    I am running OS X El Capitan 10.11.6 on a Macbook air 13 "with the processor 2.2 GHz Intel Core i7, 8 GB RAM DDR3 1600 MHz and 512 GB SSD

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    Here is a video of the noise:

    (no need to create an account, simply click next to the entry box)

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    Unable to say a video, but it could be a hardware problem.

    If the computer is new you should take it back to apple.

    http://www.Apple.com/contact/

  • Backups Time Machine very slow on 2015 MacBook Air

    Associated with a topic of discussion between a few days ago (two MacBooks, 10.11.4, a fast Time Machine backup and a very slow), I start a new topic with new information that seem to show it is a problem more general and not related to Time Machine networks.

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    I have gone through a number of the Time Machine of Pondini troubleshooting steps, but he found nothing corresponding to these symptoms.

    The only thing I can conclude is that Time Machine, the application or configuration, on this specific MBA, is down. (A single thought that I wrote this to the top that I have not tried: the MBA and the time MBP running VMware Fusion and have a file of 50 + GB VM; on the MBA that is not excluded from TM backups while on the MBP is)

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    Once again, three other Macs, all running the same 10.11.4, back to the Time Machine Server perfectly and have for years.  Only this new MBA glue as broken out, either to a network drive or an external hard drive USB3.

    (A single thought that I wrote this to the top that I have not tried: the MBA and the time MBP running VMware Fusion and have a file of 50 + GB VM; on the MBA that is not excluded from TM backups while on the MBP is)

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  • Adobe and my new Macbook Air won't let me read the docs site confidence

    I bought a new Macbook Air.  I have migrated all the info from my old Mac but had to download Adobe again.  It now don't let me read the docs of website that I trust.  I guess I have to change the filters, but I'm not very good at this so need help please?

    You should use 11.

    10 has been since the time of Snow Leopard.

    Download AppZapper (it's a free trial version)

    Install it and open it.

    Drag the player from Adobe from your Applications folder application AppZapper window.

    "Zap" it and nothing else in the window to the trash.

    Close and exit AppZapper.

    Go to: Mac HD/Library/Internet Plugins

    Trash the files AdobePDFviewer.plugin and AdobePDFViewerNPAPI.plugin .

    Empty the trash.

    Download the installer drive XI FULL here: http://get.adobe.com/reader/enterprise/

    Exit your browser and run the installer.

  • MacBook air crashes after the release of sleep since the upgrade of the sierra

    Began to notice that since I upgraded my macbook air 2015 to sierra, system crashes. The trigger is always when I wake the sleep system (whether it is by opening cover or press a key). Issue is intermittent and may not be reproduced every time. I contacted apple support and they recommended resetting the SMC (ctrl + shift + cmd) but that didn't help either. I also did a check of filesystem (fsck-fy) and which seems to be very well so.

    I noticed others seem to be faced with similar problems and a common theme that I noticed was that both we seem to have an installed tardisk. Not sure if this could be a factor?

    While it is not any loss of data, the question is certainly annoying and disruptive to work.

    The same question was observed at about 7 times since the update of the sierra. Containing the report of Etrecheck to the breast

    # Date and time
    1 Kills Sep 28 10:03:09 2016
    2 Kills Sep 28 18:13:50 2016
    3 Fri 30 Sep 11:49:16 2016
    4 1 Oct 01:05:15 Sam 2016
    5 Mon 3 Oct 08:05:42 2016
    6 Mar 4 14:26:03 Oct 2016
    7 Sea 5 Oct 11:19:17 2016

    Sea 5 Oct 11:19:17 2016

    Panic report *.

    panic (the appellant 2 0xffffff8004f7316e cpu): initproc is out - output namespace 2 subcode 0xa description reason: no

    News of the UUID:

    0 x 101425000 uuid = < a525eaea-af86-30c2-b360-3d093b4f0828 >

    0 x 100713000 uuid = < 268e1319-a81e-384a-9303-67c26873038a >

    Thread 3 crashed

    RAX: 0 X 0000000000002210, RBX: 0X00007FFFE358C314 RCX: 0X0000700000F06BDB RDX: 0X000000010075DD1E

    RER: 0X0000700000F06B30, RBP: 0X0000700000F06B70, IHR: 0X000000010075C698, RDI: 0X0000700000F06BDC

    R8: 0X0000700000F06BD0, R9: 0X0000700000F06BCC, R10: 0 X 0000000004001080, R11: 0 X 0000000100756188

    R12: 0X000000010075E8A8, R13: 0X0000700000F06BCC, R14: 0X0000700000F06BDC R15: 0X000000010075C698

    RFL: 0 X 0000000000010283, RIP: 0X000000010143B605, CS: 0X000000000000002B, SS: 0 X 0000000000000023

    Thread 0: 0xffffff80108dcdc8

    0x00007fffe36b7456

    Could not read the context 0x0000700000e01cd8 LR

    Thread 1: 0xffffff80108e1748

    0x00007fffe36bf27e

    0x00007fffe3568337

    0 x 0000000000000000

    Thread 2: 0xffffff801558e6f8

    0x00007fffe37a6214

    3 wire: 0xffffff80159b8028

    0x000000010143b605

    0x0000000101441c7e

    0x00000001014297ad

    0x00007fffe358c48e

    0 x 0000000100756188

    0x00000001007265f3

    0x0000000100725ef8

    0x00000001007291cb

    0x00007fffe355a128

    0x00007fffe356fc10

    0x00007fffe3565ad2

    0x00007fffe355c966

    0x00007fffe35709d2

    0x00007fffe3562d41

    0x00007fffe35713bf

    0x00007fffe35741b0

    0x00007fffe37a661f

    0x00007fffe37a6221

    0 x 0000000042000000

    Thread 4: 0xffffff80151f4260

    0x00007fffe36bf4e6

    0x00007fffe37a6221

    0 x 0000000000000000

    Wire 5: 0xffffff8015c45e18

    0x00007fffe37a6214

    Mac OS version: 16A 323

    Kernel version: kernel Darwin in Version 16.0.0: Mon Aug 29 17:56:20 PDT 2016; root:XNU-3789.1.32~3/RELEASE_X86_64

    Kernel UUID: 622D2470-C34D-31F9-A62B-6AA9A3C6A3CD

    Name of system model: MacBookAir7, 2 (Mac-937CB26E2E02BB01)

    ******************************************************************************** *******************************************************

    Mar 4 14:26:03 Oct 2016

    Panic report *.

    panic (cpu 1 0xffffff801817316e appellant): initproc is out - output namespace 2 subcode 0xa description reason: no

    News of the UUID:

    0x1065e4000 uuid = < a525eaea-af86-30c2-b360-3d093b4f0828 >

    0x1055df000 uuid = < 268e1319-a81e-384a-9303-67c26873038a >

    Thread 3 crashed

    RAX: 0 X 0000000000000000, RBX: 0000000000000078 RCX 0 X: 0 X 0000000000000000, RDX: 0X000000000000007D

    RER: 0X00007000061AC868, RBP: 0X00007000061ACCD0, IHR: 0X00007FDF61717C40, RDI: 0X00007000061AC888

    R8: 0 X 0000000000000040, R9: 0X00007FFFE56873D0, R10: 0XFFFFFFFFFFFFFFFF, R11: 0 X 0000000000012068

    R12: 0X00007FFFE5688148, R13: 0X00007FDF6160FAB4, R14: 0X00007000061ACCF0 R15: 0X00007FDF6160FAA0

    RFL: 0 X 0000000000010206, RIP: 0X00007FFFDB52C00E, CS: 0X000000000000002B, SS: 0 X 0000000000000023

    Thread 0: 0xffffff8023eb2be0

    0x00007fffdcad2456

    Could not read the context 0x0000700005fa0cd8 LR

    Thread 1: 0xffffff8023eae260

    0x00007fffdcada27e

    0x00007fffdc983337

    0 x 0000000000000000

    Thread 2: 0xffffff802669e498

    0x00007fffdcada4e6

    0x00007fffdcbc1221

    0 x 0000000042000000

    3 wire: 0xffffff8027112260

    0x00007fffdb52c00e

    0x000000010561051d

    0x00007fffdc975128

    0x00007fffdc98ac10

    0x00007fffdc980ad2

    0x00007fffdc977966

    0x00007fffdc976ee0

    0x00007fffdc976cb7

    0x00007fffdcbc1746

    0x00007fffdcbc1221

    0 x 0000000000000000

    Thread 4: 0xffffff802538d510

    0x00007fffdcbc1214

    Wire 5: 0xffffff802538abb8

    0x00007fffdcbc1214

    Mac OS version: 16A 323

    Kernel version: kernel Darwin in Version 16.0.0: Mon Aug 29 17:56:20 PDT 2016; root:XNU-3789.1.32~3/RELEASE_X86_64

    Kernel UUID: 622D2470-C34D-31F9-A62B-6AA9A3C6A3CD

    Name of system model: MacBookAir7, 2 (Mac-937CB26E2E02BB01)

    ******************************************************************************** *******

    Report Etrecheck

    EtreCheck version: 3.0.6 (315)

    Report generated 2016-10-05 18:58:11

    Download EtreCheck from https://etrecheck.com

    Time 02:31

    Performance: Excellent

    Click the [Support] links to help with non-Apple products.

    Click [details] for more information on this line.

    Problem: Computer restarts

    Description:

    System of maintains restart with an error "panic (appellant 2 0xffffff8004f7316e cpu)": initproc is out - output namespace 2 subcode 0xa description reason: no ".

    Hardware Information:

    MacBook Air (13 inch, early 2015)

    [Data sheet] - [User Guide] - [warranty & Service]

    MacBook Air - model: MacBookAir7, 2

    1 processor 1.6 GHz Intel Core i5: 2 strands

    4 GB RAM not extensible

    BANK 0/DIMM0

    OK 2 GB DDR3 1600 MHz

    BANK 1/DIMM0

    OK 2 GB DDR3 1600 MHz

    Bluetooth: Good - transfer/Airdrop2 taken in charge

    Wireless: en0: 802.11 a/b/g/n/ac

    Battery: Health = Normal - Cycle count = 76

    Video information:

    Intel HD 6000 graphics card

    Color LCD 1440 x 900

    Software:

    macOS Sierra 10.12 (A 16, 323) - since the starting time: 6 hours

    Disc information:

    SM0256G SSD APPLE disk0: (251 GB) (Solid State - TRIM: Yes)

    EFI (disk0s1) < not mounted >: 210 MB

    Recovery HD (disk0s3) < not mounted > [recovery]: 650 MB

    Mac 500 GB internal (disk2) / [Startup]: 505,01 (Go 343,25 free)

    Encrypted AES - XTS unlocked

    Storage of carrots: disk0s2 250.14 GB Online

    Storage of carrots: disk1s2 255,52 GB Online

    USB information:

    Card reader Apple

    Apple Inc. BRCM20702 hub.

    Apple Inc. Bluetooth USB host controller.

    Lightning information:

    Apple Inc. Thunderbolt_bus.

    Guardian:

    Mac App Store and identified developers

    Unknown files:

    ~/Library/LaunchAgents/com.example.restart.plist

    sh - c ~/Desktop/TarDiskPear.app/Contents/MacOS/TarDiskPear

    A unknown file found. [Check files]

    Kernel extensions:

    /Applications/Kies.app

    com.devguru.driver.SamsungACMControl [no charge] (1.4.31 - 10.6 SDK - 2016-03-01) [Support]

    com.devguru.driver.SamsungACMData [no charge] (1.4.31 - 10.6 SDK - 2016-03-01) [Support]

    com.devguru.driver.SamsungComposite [no charge] (1.4.31 - 10.6 SDK - 2016-03-01) [Support]

    com.devguru.driver.SamsungMTP [no charge] (1.4.31 - SDK 10.5 - 2016-03-01) [Support]

    com.devguru.driver.SamsungSerial [no charge] (1.4.31 - 10.6 SDK - 2016-03-01) [Support]

    / Applications/Parallels Desktop.app

    com.parallels.kext.hypervisor [no charge] (11.2.0). 32581 - SDK 10.9-2016-07-24) [Support]

    com.parallels.kext.NetBridge [no charge] (11.2.0). 32581 - SDK 10.9-2016-07-24) [Support]

    com.parallels.kext.usbconnect [no charge] (11.2.0). 32581 - SDK 10.9-2016-07-24) [Support]

    com.parallels.kext.vnic [no charge] (11.2.0). 32581 - SDK 10.9-2016-07-24) [Support]

    / Library/Application Support/org.pqrs/Karabiner

    [loading] org.pqrs.driver.Karabiner (10.20.0 - 10.11 SDK - 2016-06-19) [Support]

    Launch system officers:

    [no charge] 7 tasks Apple

    [loading] Apple 168 jobs

    tasks of Apple 96 [performance]

    Launch system demons:

    [no charge] 40 Apple jobs

    [loading] 158 jobs Apple

    Apple tasks 105 [performance]

    Launch officers:

    [loaded] com.adobe.AAM.Updater - 1.0.plist (2016-07-15) [Support]

    [cannot] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2016-07-13) [Support]

    [loading] com.google.keystone.agent.plist (2016-08-02) [Support]

    [loading] com.oracle.java.Java - Updater.plist (2015-12-25) [Support]

    Launch demons:

    [loading] com.adobe.ARMDC.Communicator.plist (2016-07-13) [Support]

    [loading] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-13) [Support]

    [loading] com.google.keystone.daemon.plist (2016-09-02) [Support]

    [loading] com.malwarebytes.HelperTool.plist (2016-09-15) [Support]

    [loading] com.microsoft.autoupdate.helpertool.plist (2016-08-03) [Support]

    [loading] com.microsoft.office.licensingV2.helper.plist (2016-04-11) [Support]

    com.Nalpeiron.NetPro.plist [running] (2016-04-30) [Support]

    [loading] com.oracle.java.Helper - Tool.plist (2015-12-25) [Support]

    [loaded] org.pqrs.Karabiner.load.plist (2016-06-15) [Support]

    [loading] org.wireshark.ChmodBPF.plist (2016-07-15) [Support]

    User launch officers:

    [loading] com.bittorrent.uTorrent.plist (2015-12-26)

    [cannot] com.example.restart.plist (2016-07-20)

    Items in user login:

    iTunesHelper Application (/ Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

    Agent application of file transfer Android (~/Library/Application Support/Google/Android File transfer/Android File Transfer Agent.app)

    XMenu application (/ Applications/XMenu.app)

    Carabiner application (/ Applications/Karabiner.app)

    Hidden Google Chrome application (/ Applications/Google Chrome.app)

    Hidden KiesAgent Application (/ Applications/Kies.app/Contents/MacOS/KiesAgent.app)

    fuspredownloader hidden Application (~/Library/Application Support /.) WAS / fuspredownloader.app)

    Plug-ins Internet:

    AdobePDFViewerNPAPI: 15.017.20053 - SDK 10.11 (2016-08-03) [Support]

    AdobePDFViewer: 15.017.20053 - SDK 10.11 (2016-08-03) [Support]

    QuickTime Plugin: 7.7.3 (2016-09-13)

    JavaAppletPlugin: Java 8 update 101 build 13 (2016-08-07) check the version of

    AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2016-07-15) [Support]

    MeetingJoinPlugin: Unknown - SDK 10.2 (2016-09-28) [Support]

    User Plug-ins internet:

    tblive-4: unknown (2016-10-03)

    Safari extensions:

    Adblock more - Eyeo GmbH - https://adblockplus.org/ (2016-09-28)

    iTube Studio - iSkysoft Studio - http://www.iskysoft.com (2016-07-19)

    Open in Internet Explorer - Parallels - http://www.Parallels.com/fr/ (2016-07-24)

    3rd party preference panes:

    Java (2016-08-07) [Support]

    Time Machine:

    Automatic backup: YES

    Volumes to back up:

    Mac 500 GB internal: disc size: 505,01 GB disc used: 161,76 GB

    Destinations:

    TOSHIBA EXT [Local]

    Total size: 1.00 TB

    Total number of backups: 17

    An older backup: 24/01/16, 02:55

    Last backup: 22/09/16, 17:07

    Size of backup drive: adequate

    Backup size 1.00 TB > (disc 161,76 GB X 3)

    Top of page process CPU:

    18% Google Chrome Helper (8)

    8% WindowServer

    6% mdworker (15)

    5% of Google Chrome

    3% kernel_task

    Top of page process of memory:

    Google Chrome Helper 655 MB (8)

    631 MB kernel_task

    Mdworker (15) 201 MB

    119 MB Google Chrome

    Console 111 MB

    Virtual memory information:

    49MO RAM free

    3.95 GB used RAM (647 MB cache)

    2 MB used Swap

    Diagnostic information:

    October 5, 2016, 18:42:55 ~/Library/Logs/DiagnosticReports/QuickLookSatellite_2016-10-05-184255_[redacted] .crash

    / System/Library/Frameworks/QuickLook.framework/Versions/A/Resources/quicklookd. e app/Contents/XPCServices/QuickLookSatellite.xpc/Contents/MacOS/QuickLookSatellit

    5 October 2016, 12:43:53 self-test - spent

    October 5, 2016, 11:19:17 /Library/Logs/DiagnosticReports/Kernel_2016-10-05-111917_[redacted].panic [details]

    October 5, 2016, 11:02:31 AM/Library/Logs/DiagnosticReports/Microsoft Outlook_2016-10-05-110231_ [redacted].cpu_resource.diag [details]

    / Applications/Microsoft Outlook Outlook.app/Contents/MacOS/Microsoft

    October 4, 2016, 14:26:04 /Library/Logs/DiagnosticReports/Kernel_2016-10-04-142604_[redacted].panic [details]

    October 4, 2016, 10:31:37 AM/Library/Logs/DiagnosticReports/Microsoft Outlook_2016-10-04-103137_ [redacted].cpu_resource.diag [details]

    3 October 2016, 11:50:06 AM/Library/Logs/DiagnosticReports/Installer Progress_2016-10-03-115006_ [redacted] .crash

    com.apple.Installer-Progress-System/Library/CoreServices/installateur Progress.app/Contents/MacOS/Installer progress

    3 October 2016, 08:23:05 AM/Library/Logs/DiagnosticReports/Microsoft Outlook_2016-10-03-082305_ [redacted].cpu_resource.diag [details]

    3 October 2016, 08:05:42 /Library/Logs/DiagnosticReports/Kernel_2016-10-03-080542_[redacted].panic [details]

    October 1, 2016, 01:05:15 /Library/Logs/DiagnosticReports/Kernel_2016-10-01-010515_[redacted].panic [details]

    September 30, 2016, 11:49:17 /Library/Logs/DiagnosticReports/Kernel_2016-09-30-114917_[redacted].panic [details]

    September 28, 2016, 18:13:50 /Library/Logs/DiagnosticReports/Kernel_2016-09-28-181350_[redacted].panic [details]

    September 28, 2016, 10:03:09 /Library/Logs/DiagnosticReports/Kernel_2016-09-28-100309_[redacted].panic [details]

    If you have Bluetooth enabled, turn it off before going to sleep the computer.

  • My macbook air 13 "(2015) is very slow, even after a clean install"

    Hello

    I have a macbook air 13 "from 2015 and it is VERY slow. I did a clean install from scratch of El Capitan (10.11.06) and always very slow.

    Etrecheck give ' "Performance: poor

    Is there a hardware problem? or what to do?

    Thank you

    EtreCheck version: 3.0.6 (315)

    Report generated 2016-10-05 10:18:11

    Download EtreCheck from https://etrecheck.com

    Duration 17:11

    Performance: poor

    Click the [Support] links to help with non-Apple products.

    Click [details] for more information on this line.

    Problem: Computer is too slow

    Description:

    too slow

    Hardware Information:

    MacBook Air (13 inch, early 2015)

    [Data sheet] - [User Guide] - [warranty & Service]

    MacBook Air - model: MacBookAir7, 2

    1 1.6 GHz Intel Core i5 CPU: 2 strands

    8 GB RAM not extensible

    BANK 0/DIMM0

    OK 4 GB DDR3 1600 MHz

    BANK 1/DIMM0

    OK 4 GB DDR3 1600 MHz

    Bluetooth: Good - transfer/Airdrop2 taken in charge

    Wireless: en0: 802.11 a/b/g/n/ac

    Battery: Health = Normal - Cycle count = 40

    Video information:

    Intel HD 6000 graphics card

    Color LCD 1440 x 900

    Software:

    OS X El Capitan 10.11.6 (15-1004) - since startup time: less than an hour

    Disc information:

    SM0128G SSD APPLE disk0: (121,33 GB) (Solid State - TRIM: Yes)

    EFI (disk0s1) < not mounted >: 210 MB

    Recovery HD (disk0s3) < not mounted > [recovery]: 650 MB

    Macintosh HD (disk 1) / [Startup]: 120,10 (Go 104.05 free)

    Storage of carrots: disk0s2 120.47 GB Online

    USB information:

    Apple Inc. BRCM20702 hub.

    Apple Inc. Bluetooth USB host controller.

    Lightning information:

    Apple Inc. Thunderbolt_bus.

    Guardian:

    Mac App Store and identified developers

    Launch system officers:

    [no charge] 6 tasks Apple

    tasks of Apple 166 [loading]

    [running] Apple 58 jobs

    [killed] 9 tasks of Apple

    9 killed process lack of RAM

    Launch system demons:

    [no charge] 47 Apple jobs

    [loading] 158 jobs Apple

    [running] Apple 77 jobs

    [killed] 8 tasks of Apple

    8 killed process lack of RAM

    Launch demons:

    [loading] com.macpaw.CleanMyMac3.Agent.plist (2016-10-04) [Support]

    User launch officers:

    [loading] com.bittorrent.uTorrent.plist (2016-10-04)

    [loading] com.macpaw.CleanMyMac3.Scheduler.plist (2016-10-05)

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    iTunesHelper program (/ Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

    uTorrent program (/ Applications/uTorrent.app)

    CleanMyMac 3 Menu program (/ Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)

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    Default browser: 601 - SDK 10.11 (2016-09-03)

    QuickTime Plugin: 7.7.3 (2016-07-09)

    3rd party preference panes:

    None

    Time Machine:

    Time Machine not configured!

    Top of page process CPU:

    14% WindowServer

    4% kernel_task

    0% SystemUIServer

    0% cloudpaird

    Top of page process of memory:

    670 MB kernel_task

    Mdworker (11) 188 MB

    Com.apple.CommerceKit.TransactionService (2) 41 MB

    Finder 41 MB

    Mds_stores 33 MB

    Virtual memory information:

    5.02 GB of free RAM

    2.98 used GB RAM (1.82 GB being cached)

    40 MB used Swap

    Diagnostic information:

    5 October 2016, 09:38:39 test - passed

    Hello, have you tried to reset the management system (SCM) controller on your Mac - Apple Support?

  • OS El Capitan on Macbook Air is blocked even on reboot

    Hello, I have a Macbook Air El Capitan that hung, several open applications and is still clinging even to reboot. The mouse does not work, so I can't even close individual applications to try to identify the culprit. Open applications are email, Firefox, calendar, Messages, Kindle, Bluetooth keyboard configuration (unintentionally open). Someone knows how to fix? Force Quit doesn't shut it down just recharged and breaks down until I can close apps correctly. Thank you!

    Hello there DivotGirl,

    Looks like you turn on your computer and it responds immediately. I begin by starting in safe mode to delete some system-level caches and perform a disk check and repair if necessary:

    Try safe mode if your Mac does not end commissioning

    You should get it all together. Thank you for using communities of Apple Support, let us know how it goes.

  • Is the battery of my MacBook air get damaged if I keep plugged for hours?

    I just bought a new MacBook air, and it pretty much stays on my desk most of the time. I wanted to know if the MacBook battery will be damaged if I leave plugged since largely long hours even after it is fully charged?

    You should exercise the battery, so it can be able to hold so much power

    as expected, the expected life of the battery; and avoid leaving the

    the computer battery run completely flat because that can cause the battery to

    Cale is also deeper a charge, thus shortening the duration of his life.

    • About batteries for laptops Mac - Apple Support

    • How to store Apple laptops and their batteries - Apple Support

    •Piles - performance optimization - Apple:

    http://www.Apple.com/batteries/maximizing-performance/#macbooktips

    • Use "Activity Monitor" on your Mac - Apple Support

    • Applications can affect the performance of Mac, battery, temperature and fan activity - Apple Support

    • Laptops Apple: Troubleshooting MagSafe adapters - Apple Support

    There are automatic inside the Air/MacBook and other control circuits

    model of laptops from Apple for help do not overcharge the batteries. The

    battery life depends on the other factors described in the links of support above.

    Good luck & happy computing!

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