MacBook Air tech support scams

Similar Questions

• Service/Tech Support scam?

  Topic: SRX1331409285ID - your Microsoft technical support request

  1. enter a detailed description of your problem:
  go says my Microsoft account has been hacked and used in several countries. said my account had to be closed and they would send a new registration number. asked me to connect to a Web site - www.sc24w.weebly.com also Teamviewer.com. I allowed the control. I was told that I would have to pay 200 USD for the new record and having the ready credit card. at the moment I stop. the caller keeps calling me to continue the process. I don't know what to do. I am told to shut down the computer at the moment and do not restart until they call me tomorrow. Please advise.

  2. This comment has been created by the customer and added by the Service of the OAS

  Hello, thanks for your answers. My computer will not start no longer unless I get a boot password. Reads the message "this computer is configured to require a password in order to start up. Please enter the password to start below '. The person calling me [phone number 011 44 203 318 0712] said I should use the password "88" if ever needed, but I didn't go forward with this. Can you tell me what to do? Can you connect to my computer to view issues or can I talk with one of your representatives?

  3. I tried to restart my computer, and the computer screen now displays in the order:

  Blue screen "Option and Choose" - "continuous", "Use a device", "resolve", "turn off your PC.

  "When I choose to"Solve problems", the options" Reset this PC ' and ' advance options 'appear.

  I would like to speak with someone who can guide me through a procedure to check the details of the problem and fix it if necessary. I have one don't know what version of Windows I have on the computer, I think it's Windows 10 [not sure].

  Thank you.

  Hello

  Who called who?

  @@@@@@@@@@@@@@@@@@@@@@

  This information is for the unsolicited telephone calls from people claiming to be from Microsoft.

  It's a scam.

  We have all the errors and warnings in our Event Viewer, which is another ploy they use to scare you

  Either these so-called "Microsoft" Tech companies want to sell you a worthless software, or remote access to your computer to try to steal your credit card and bank information and also achieve an identity theft on you.

  You are the only person who knows if you gave them remote access.

  If you gave them remote access and you do Internet banking, contact your bank, to explain, and change passwords.

  If you use your online credit card, cancel and get a new one issued to you.

  And the only way that willl you know that you are free to them is to backup your data and do a clean install of your operating system.

  @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

  And Microsoft does not contact you unless YOU have made prior arrangements with them to do.

  There is an article in the link I'm you provide at the end of this one

  Read this Information from Microsoft:

  "Avoid scams to phone for tech support.

  http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

  Don't be fooled of unsolicited calls. Don't provide personal information.

  Here are some of the organizations that cyber criminals claim to come:

  • Helpdesk Windows

  • Windows repair center

  • Microsoft technical support

  • Microsoft technical support

  • Windows Support Group Technical Department

  • Microsoft Research and Development Team (team of Microsoft R & D)

  Report phone scams

  • Help Microsoft to stop cybercriminals in reporting of theinformation about your scam phone.

• In the United States, use the form of complaint to FTC Assistant.

• In Canada, the Canadian Centre for fight against fraud can support.

• In the United Kingdom, you can report the fraud as well as the unsolicited calls.

See you soon.

• Celon-tech support scams?

  I just got got off the phone with a Ceylon-tech support person. I talked through a series of commands that led me to a website called techinline.net. This has given to the person on the phone to my computer access. She then went to another website www.systweak.com. From this website, it has downloaded some sort of program that seemed to be the anti-virus software. I deleted since then, but im afraid that they may still have access to my computer. Anyone know the answer?

  A call you or call you?

  See below for more information and suggestions.

  http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

  http://ask-Leo.com/i_got_a_call_from_microsoft_and_allowed_them_access_to_my_computer_what_do_i_do_now.html

  https://WindowsSecrets.com/top-story/security-alert-bogus-tech-support-phone-calls/

• Microsoft Tech Support scams

  I just talked to a local it service company who told me that I have been scammed by fake Microsoft technical support.  They claimed that Microsoft never give phone support.  Is this correct?

  Here's what I did.  I find the following link through what I thought, it was the Microsoft technical support.

  https://partner.support.Services.Microsoft.com/en-us/contact/callback/4/?OSMCSignIn=true&WA=wsignin1.0

  They called me back immediately.  I talked to different tech support people in different sessions to try to correct a 10 failed Windows installation.  At one point, I gave remote access to a working computer to make a USB bootable recovery.  I watched what was happening on the screen and see nothing strange.  I didn't ask for the passwords, money or credit card information.  The probability is that it was a scam?

  Thank you!

  WRO

  Your local business is partially correct.   Microsoft will be never cold call users.  They have no way of knowing of youor computer is infected, with errors, etc..  If someone calls you without you calling it first of all it is a scam.

  If you access the assistance of partners and they will call back you later, you can be pretty sure they are legitimate.

  From your description, I seriously doubt that it was a scam.  They do not have ask for PII (personally identifiable information) has not asked for money and you called after them called everything first.

  If you are a partner, there is also a website (for partners) where you can ask any questiions online and then make a phone call

  http://partnersupport.Microsoft.com/en-us/mpnwinclient

• Tech support scam possible.

  Can someone who is supposed to be from Microsoft and takes control of my computer via the phone, he can get information of programs installed on my computer?  For example can get my Quicken program account number? They can get any information where I pay my bills online?   I worry because I had someone to take control of my computer today after computer has stopped working and this telephone number appeared and said: should I call to get the computer working again.  Thank you

  Yes with windows 10 they can easily do this

  Since essentially when you accept the agreement of 10 windows user

  You agree to allow Microsoft to get their hands on your computer

  files, hard drive, communication, even your voice and your face, where you are, what you do etc etc.

  While Windows 10 in fact to gather a lot of information and send it to Microsoft, to suggest that Windows 10 allows MS take control of a client PC are pure invention and fear mongering. Collection of usage data are one thing, hack a PC is something totally different.

• The call tech support?

  I received a call from someone claiming to be a technical support for the windows operating system. They said they were be proactive and helping people fix infected files. This happened to someone else?

  Yes.  Microsoft does not know if you have a problem, unless contact you them yourself.  They are * not * first call without something from you.  Like 99% of other businesses - if you use their product and are happy - good enough.

  How to find scams on the Internet

  Takes you to:

  • http://www.Scambusters.org/
  • http://www.snopes.com/
  • http://www.Hoax-Slayer.com/

  Get more specific in your request...

  Microsoft support call me, is this a scam?

  Takes you to:

  • http://WindowsSecrets.com/top-story/watch-out-for-Microsoft-Tech-support-scams/
  • http://www.Hoax-Slayer.com/Microsoft-callers-scam.shtml
  • http://au.answers.Yahoo.com/question/index?QID=20110505035122AA4hXi0
  • http://answers.Microsoft.com/en-us/Windows/Forum/windows_vista-security/strange-call-pretending-to-be-from-Microsoft-Tech/19e6a366-cf86-4a6b-bb2e-2ab81645553d
  • http://answers.Microsoft.com/en-us/Windows/Forum/windows_xp-security/phone-call-scam-received-call-from-a-technician/6ed2b99c-20ff-468B-A69B-aec78b93f287
  • http://answers.Microsoft.com/en-us/Windows/Forum/windows_vista-security/scam-telephone-calls-from-people-claiming-to-be/00a5fdb4-4242-4083-9f5e-405587b29bd2

  (The last three could have been found these forums looking.)

  I hope that you have hung up and that is where it ended?

• After getting scammed by some fake tech support... is my computer still safe to use? __

  After getting scammed by some fake tech support... my computer is still safe to use?

  More than two places to check (the second is obviously only valid if you are using Windows Firewall; if you use a third party firewall instead, see your user's guide or the help system application for how to manage exceptions to the firewall blocking rules):

  Control Panel > system > Remote tab

  make sure that no

  "Allow Remote Assistance invitations sent from this computer".
  or
  "Allow users to connect remotely to this computer".

  are checked.

  Control Panel > Windows Firewall > exceptions tab

  Browse products "programs and services" and make sure that the only items that are checked are the application you WANT to be able to pass through the Windows Firewall

• Tech support phone scam

  I'm being bothered by a rude woman of the 001511899180 number that says it is Microsoft, wants much info about my computer and says that it is at risk.

  who is she

  Why is computer suddenly endangered when all security options seem to work

  who gave him my phone number at home, the authority to crack down, me, the right to discuss with me and be rude

  Moved to Virus & Malware

  Original title:? scam company

  This is a scam that last for years. Microsoft never does unsolicited phone calls.

  Is calling, Microsoft, a scam?
  http://answers.Microsoft.com/en-us/protect/wiki/protect_other-protect_scanning/is-that-call-from-Microsoft-a-scam/6718e389-8a00-4E4B-ACA1-d07298ea4c19

  Report the scam
  http://support.Microsoft.com/reportascam

  Scams by e-mail or web: how to protect yourself
  http://www.Microsoft.com/security/online-privacy/phishing-scams.aspx

  It's a real call from Microsoft?
  http://www.ComputerActive.co.UK/CA/PC-help/2134917/genuine-Microsoft

  Avoid scams to phone for tech support
  http://www.Microsoft.com/en-GB/security/online-privacy/avoid-phone-scams.aspx

  Do not fall for phony phone technical support
  http://blogs.msdn.com/b/securitytipstalk/archive/2010/03/09/Don-t-fall-for-phony-phone-tech-support.aspx

  Aggressive, persistent Windows tech support fraudsters continue to track consumers
  http://www.Computerworld.com/s/article/9248122/Aggressive_persistent_Windows_tech_support_scammers_continue_to_stalk_consumers

  What is a certified Microsoft [or] partner?
  http://securitygarden.blogspot.com/2011/09/Microsoft-removes-Gold-Certified.html

  And see this post by bhringer
  http://answers.Microsoft.com/en-us/protect/Forum/MSE-protect_scanning/recieved-eventvwr-cold-call/0f82d183-2046-469F-A2D2-8f9fa291f082#LastReply

• 2015 Macbook Air - download speed between 3 Mbps and 100 kbps avg.

  I have a 2 month old Macbook Air El Capitan 10.11.6 running 2015. Since the day I opened the box and connected to the internet, I saw really slow to the Internet until I gave up on streaming audio and video. Connectivity is so bad that pictures on web pages stopped loading.

  I made every difficulty I could find online as well as reminded twice technical support to have them tell me to do things that I've done.

  The last call, I spoke with a supervisor who is convinced that it is my ISP internet despite all the other computers on my home connection and see downloads 10 x higher than my macbook. (40 MB/s to my 3 Mbps), and the fact that I see bad connectivity no matter what network I'm on. Two things, I told the tech support supervisor. I have appointment of Engineering tomorrow where I'll be very interested to hear their ideas and their solutions.

  I have owned 5 5 iPhones, iPads 3, 3 iPods, Macbooks and countless accessories Apple and devices over the past decade. I'm sad to say but my next devices will not be Apple.

  My most current iPhone, which is a year and a half old, is slowly dying as the touch screen loses the changes and external buttons stop working. The two-year mark, it'll be a brick. Just in time for an upgrade of $400!

  Honestly, I'm shocked at how Steve Jobs for this company. I never would have guessed that her crazy quality control and standards have actually been driving Apple light insofar as it goes to the pot, a few years after his death.

  If you have an appointment, they can check the issue.

  If you are disappointed by Apple in general let know here:

  Apple.com/Feedback

  It is a voluntary forum, Apple does not read messages from users here.

• MacBook air crashes, I'm unable to open all the applications but Safari.

  MacBook air crashes, I'm unable to open all the applications but Safari. I can still access the app store to download some antivirus software.  I downloaded AVG hoping it might cure the problem, unfortunately it made it worse.  I got this macbook for about 3 years and I have not had problems.  I recently opened safari on another user and he came with a message saying that you have now received a virus.  I don't know what to do, or how I can fix this problem.  The office is constantly freezing as well, I'm out of options!

  Determine if you can start up your Mac in 'safe' Mode. Read how here: OS X El Capitan: safe mode. If you find that the document confusing or difficult to follow, please write back for instructions.

  After you have determined how your Mac works in 'Safe' Mode, restart normally.

  Regarding your other concerns:

  I recently opened safari on another user and he came with a message saying that you have now received a virus.

  These messages are false. It is a very common scam. Read about it here: Phony 'technical support' / 'ransomware' popups and web pages

  
  

  I downloaded AVG hoping it might cure the problem, unfortunately it made it worse.

  It is to be expected. Don't waste your time with things. "AVG" can be particularly difficult to uninstall, a fact that I learned to evaluate myself. The problem is that its uninstall instructions do not work. I got by deletion of the Mac and restore its contents from a Time Machine backup. You have a backup?

• Mavericks will install on MacBook Air 2008

  Hi all

  I bought a MacBook Air, which seems to me to be a 2008 model.

  Its installed with Leopard 10.5 which seems to be old and things like iTunes and QuickTime are old and obsolete because Leopard is too old for me to install the latest version.

  I found some USB drives bootable on eBay loaded with the Mavericks , but I noticed in the description that the supported devices are MacBook Air late 2008.

  I don't know whether mine is end of 2008.

  Surely, I can spend Leopard to unlock more features with the software up to date.

  Any help would be appreciated.

  Thank you

   > about this Mac > system report > search for the model identifier in the presentation of the material.

  Based on MacTracker and the tecniques of El Capitan, the ' MacBookAir2, 1 "MacBook Air (late 2008) model and later version can run software current of El Capitan - if there is enough disk space and memory available.  See the tech for the minimum requirements.

  If you have 10.5, you buy OS X 10.6 Apple and upgrade to it and from there you can move towards more current OS X software.

• How to connect my HP 3070 to Macbook Air wireless

  I have a new MacBook Air and want to connect to my HP Deskjet 3070, either wireless or cable.  I have the printer installation disc, but of course no output on the Mac.  Can anyone help?  I'm not very techie I am so afraid it will have to be simple!

  Hello Owady,

  Welcome to the Forums of HP Support!

  I would like to help the Deskjet 3070 installed on your MacBook Air. Given that the MacBook Air doesn't have a CD player, you will need to install the software via download.

  Depending on your operating system installed on the Mac, you can choose one of the following links below.

  • HP Deskjet full feature software and drivers - Mac OS X 10.8 Mountain Lion
  • HP full feature software and drivers - OS X v10.7
  • HP Deskjet full feature software and drivers - Mac OS X v10.5 and v10.6

  If using Mac OS X v 10.9, let me know and I'll get the link of the Apple software.

  See you soon,.

• Watch only unlock macBook Air

  I have an Iwatch is the first gen however updated to ios 3.0, I also have a MacBook Air, which is a 2015. I only got about 4 months. I downloaded Sierra and was very excited on my watch unlock my mac. However, it will not work.

  I did every step very carefully this Apple support suggested, I spent 2 h 30 in the store with a genius and it still does not work. I was on the phone with Apple support and hung up, so Im hoping to get some help here.

  Hey Molly624,

  If I understand correctly, you have trouble getting the Apple Watch to unlock your MacBook Air. It seems that you have already done some troubleshooting and you have perhaps already been through this material, but just in case I recommend to read this article. He hs the steps and requirements for this feature.
  

  Automatically unlock your Mac with your Apple Watch

  Thank you for using communities of Apple Support. Have a good.

• MacBook air crashes after the release of sleep since the upgrade of the sierra

  Began to notice that since I upgraded my macbook air 2015 to sierra, system crashes. The trigger is always when I wake the sleep system (whether it is by opening cover or press a key). Issue is intermittent and may not be reproduced every time. I contacted apple support and they recommended resetting the SMC (ctrl + shift + cmd) but that didn't help either. I also did a check of filesystem (fsck-fy) and which seems to be very well so.

  I noticed others seem to be faced with similar problems and a common theme that I noticed was that both we seem to have an installed tardisk. Not sure if this could be a factor?

  While it is not any loss of data, the question is certainly annoying and disruptive to work.

  The same question was observed at about 7 times since the update of the sierra. Containing the report of Etrecheck to the breast

  #	Date and time
  1	Kills Sep 28 10:03:09 2016
  2	Kills Sep 28 18:13:50 2016
  3	Fri 30 Sep 11:49:16 2016
  4	1 Oct 01:05:15 Sam 2016
  5	Mon 3 Oct 08:05:42 2016
  6	Mar 4 14:26:03 Oct 2016
  7	Sea 5 Oct 11:19:17 2016

  Sea 5 Oct 11:19:17 2016

  Panic report *.

  panic (the appellant 2 0xffffff8004f7316e cpu): initproc is out - output namespace 2 subcode 0xa description reason: no

  News of the UUID:

  0 x 101425000 uuid = < a525eaea-af86-30c2-b360-3d093b4f0828 >

  0 x 100713000 uuid = < 268e1319-a81e-384a-9303-67c26873038a >

  Thread 3 crashed

  RAX: 0 X 0000000000002210, RBX: 0X00007FFFE358C314 RCX: 0X0000700000F06BDB RDX: 0X000000010075DD1E

  RER: 0X0000700000F06B30, RBP: 0X0000700000F06B70, IHR: 0X000000010075C698, RDI: 0X0000700000F06BDC

  R8: 0X0000700000F06BD0, R9: 0X0000700000F06BCC, R10: 0 X 0000000004001080, R11: 0 X 0000000100756188

  R12: 0X000000010075E8A8, R13: 0X0000700000F06BCC, R14: 0X0000700000F06BDC R15: 0X000000010075C698

  RFL: 0 X 0000000000010283, RIP: 0X000000010143B605, CS: 0X000000000000002B, SS: 0 X 0000000000000023

  Thread 0: 0xffffff80108dcdc8

  0x00007fffe36b7456

  Could not read the context 0x0000700000e01cd8 LR

  Thread 1: 0xffffff80108e1748

  0x00007fffe36bf27e

  0x00007fffe3568337

  0 x 0000000000000000

  Thread 2: 0xffffff801558e6f8

  0x00007fffe37a6214

  3 wire: 0xffffff80159b8028

  0x000000010143b605

  0x0000000101441c7e

  0x00000001014297ad

  0x00007fffe358c48e

  0 x 0000000100756188

  0x00000001007265f3

  0x0000000100725ef8

  0x00000001007291cb

  0x00007fffe355a128

  0x00007fffe356fc10

  0x00007fffe3565ad2

  0x00007fffe355c966

  0x00007fffe35709d2

  0x00007fffe3562d41

  0x00007fffe35713bf

  0x00007fffe35741b0

  0x00007fffe37a661f

  0x00007fffe37a6221

  0 x 0000000042000000

  Thread 4: 0xffffff80151f4260

  0x00007fffe36bf4e6

  0x00007fffe37a6221

  0 x 0000000000000000

  Wire 5: 0xffffff8015c45e18

  0x00007fffe37a6214

  Mac OS version: 16A 323

  Kernel version: kernel Darwin in Version 16.0.0: Mon Aug 29 17:56:20 PDT 2016; root:XNU-3789.1.32~3/RELEASE_X86_64

  Kernel UUID: 622D2470-C34D-31F9-A62B-6AA9A3C6A3CD

  Name of system model: MacBookAir7, 2 (Mac-937CB26E2E02BB01)

  ******************************************************************************** *******************************************************

  Mar 4 14:26:03 Oct 2016

  Panic report *.

  panic (cpu 1 0xffffff801817316e appellant): initproc is out - output namespace 2 subcode 0xa description reason: no

  News of the UUID:

  0x1065e4000 uuid = < a525eaea-af86-30c2-b360-3d093b4f0828 >

  0x1055df000 uuid = < 268e1319-a81e-384a-9303-67c26873038a >

  Thread 3 crashed

  RAX: 0 X 0000000000000000, RBX: 0000000000000078 RCX 0 X: 0 X 0000000000000000, RDX: 0X000000000000007D

  RER: 0X00007000061AC868, RBP: 0X00007000061ACCD0, IHR: 0X00007FDF61717C40, RDI: 0X00007000061AC888

  R8: 0 X 0000000000000040, R9: 0X00007FFFE56873D0, R10: 0XFFFFFFFFFFFFFFFF, R11: 0 X 0000000000012068

  R12: 0X00007FFFE5688148, R13: 0X00007FDF6160FAB4, R14: 0X00007000061ACCF0 R15: 0X00007FDF6160FAA0

  RFL: 0 X 0000000000010206, RIP: 0X00007FFFDB52C00E, CS: 0X000000000000002B, SS: 0 X 0000000000000023

  Thread 0: 0xffffff8023eb2be0

  0x00007fffdcad2456

  Could not read the context 0x0000700005fa0cd8 LR

  Thread 1: 0xffffff8023eae260

  0x00007fffdcada27e

  0x00007fffdc983337

  0 x 0000000000000000

  Thread 2: 0xffffff802669e498

  0x00007fffdcada4e6

  0x00007fffdcbc1221

  0 x 0000000042000000

  3 wire: 0xffffff8027112260

  0x00007fffdb52c00e

  0x000000010561051d

  0x00007fffdc975128

  0x00007fffdc98ac10

  0x00007fffdc980ad2

  0x00007fffdc977966

  0x00007fffdc976ee0

  0x00007fffdc976cb7

  0x00007fffdcbc1746

  0x00007fffdcbc1221

  0 x 0000000000000000

  Thread 4: 0xffffff802538d510

  0x00007fffdcbc1214

  Wire 5: 0xffffff802538abb8

  0x00007fffdcbc1214

  Mac OS version: 16A 323

  Kernel version: kernel Darwin in Version 16.0.0: Mon Aug 29 17:56:20 PDT 2016; root:XNU-3789.1.32~3/RELEASE_X86_64

  Kernel UUID: 622D2470-C34D-31F9-A62B-6AA9A3C6A3CD

  Name of system model: MacBookAir7, 2 (Mac-937CB26E2E02BB01)

  ******************************************************************************** *******

  Report Etrecheck

  EtreCheck version: 3.0.6 (315)

  Report generated 2016-10-05 18:58:11

  Download EtreCheck from https://etrecheck.com

  Time 02:31

  Performance: Excellent

  Click the [Support] links to help with non-Apple products.

  Click [details] for more information on this line.

  Problem: Computer restarts

  Description:

  System of maintains restart with an error "panic (appellant 2 0xffffff8004f7316e cpu)": initproc is out - output namespace 2 subcode 0xa description reason: no ".

  Hardware Information: ⓘ

  MacBook Air (13 inch, early 2015)

  [Data sheet] - [User Guide] - [warranty & Service]

  MacBook Air - model: MacBookAir7, 2

  1 processor 1.6 GHz Intel Core i5: 2 strands

  4 GB RAM not extensible

  BANK 0/DIMM0

  OK 2 GB DDR3 1600 MHz

  BANK 1/DIMM0

  OK 2 GB DDR3 1600 MHz

  Bluetooth: Good - transfer/Airdrop2 taken in charge

  Wireless: en0: 802.11 a/b/g/n/ac

  Battery: Health = Normal - Cycle count = 76

  Video information: ⓘ

  Intel HD 6000 graphics card

  Color LCD 1440 x 900

  Software: ⓘ

  macOS Sierra 10.12 (A 16, 323) - since the starting time: 6 hours

  Disc information: ⓘ

  SM0256G SSD APPLE disk0: (251 GB) (Solid State - TRIM: Yes)

  EFI (disk0s1) < not mounted >: 210 MB

  Recovery HD (disk0s3) < not mounted > [recovery]: 650 MB

  Mac 500 GB internal (disk2) / [Startup]: 505,01 (Go 343,25 free)

  Encrypted AES - XTS unlocked

  Storage of carrots: disk0s2 250.14 GB Online

  Storage of carrots: disk1s2 255,52 GB Online

  USB information: ⓘ

  Card reader Apple

  Apple Inc. BRCM20702 hub.

  Apple Inc. Bluetooth USB host controller.

  Lightning information: ⓘ

  Apple Inc. Thunderbolt_bus.

  Guardian: ⓘ

  Mac App Store and identified developers

  Unknown files: ⓘ

  ~/Library/LaunchAgents/com.example.restart.plist

  sh - c ~/Desktop/TarDiskPear.app/Contents/MacOS/TarDiskPear

  A unknown file found. [Check files]

  Kernel extensions: ⓘ

  /Applications/Kies.app

  com.devguru.driver.SamsungACMControl [no charge] (1.4.31 - 10.6 SDK - 2016-03-01) [Support]

  com.devguru.driver.SamsungACMData [no charge] (1.4.31 - 10.6 SDK - 2016-03-01) [Support]

  com.devguru.driver.SamsungComposite [no charge] (1.4.31 - 10.6 SDK - 2016-03-01) [Support]

  com.devguru.driver.SamsungMTP [no charge] (1.4.31 - SDK 10.5 - 2016-03-01) [Support]

  com.devguru.driver.SamsungSerial [no charge] (1.4.31 - 10.6 SDK - 2016-03-01) [Support]

  / Applications/Parallels Desktop.app

  com.parallels.kext.hypervisor [no charge] (11.2.0). 32581 - SDK 10.9-2016-07-24) [Support]

  com.parallels.kext.NetBridge [no charge] (11.2.0). 32581 - SDK 10.9-2016-07-24) [Support]

  com.parallels.kext.usbconnect [no charge] (11.2.0). 32581 - SDK 10.9-2016-07-24) [Support]

  com.parallels.kext.vnic [no charge] (11.2.0). 32581 - SDK 10.9-2016-07-24) [Support]

  / Library/Application Support/org.pqrs/Karabiner

  [loading] org.pqrs.driver.Karabiner (10.20.0 - 10.11 SDK - 2016-06-19) [Support]

  Launch system officers: ⓘ

  [no charge] 7 tasks Apple

  [loading] Apple 168 jobs

  tasks of Apple 96 [performance]

  Launch system demons: ⓘ

  [no charge] 40 Apple jobs

  [loading] 158 jobs Apple

  Apple tasks 105 [performance]

  Launch officers: ⓘ

  [loaded] com.adobe.AAM.Updater - 1.0.plist (2016-07-15) [Support]

  [cannot] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2016-07-13) [Support]

  [loading] com.google.keystone.agent.plist (2016-08-02) [Support]

  [loading] com.oracle.java.Java - Updater.plist (2015-12-25) [Support]

  Launch demons: ⓘ

  [loading] com.adobe.ARMDC.Communicator.plist (2016-07-13) [Support]

  [loading] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-13) [Support]

  [loading] com.google.keystone.daemon.plist (2016-09-02) [Support]

  [loading] com.malwarebytes.HelperTool.plist (2016-09-15) [Support]

  [loading] com.microsoft.autoupdate.helpertool.plist (2016-08-03) [Support]

  [loading] com.microsoft.office.licensingV2.helper.plist (2016-04-11) [Support]

  com.Nalpeiron.NetPro.plist [running] (2016-04-30) [Support]

  [loading] com.oracle.java.Helper - Tool.plist (2015-12-25) [Support]

  [loaded] org.pqrs.Karabiner.load.plist (2016-06-15) [Support]

  [loading] org.wireshark.ChmodBPF.plist (2016-07-15) [Support]

  User launch officers: ⓘ

  [loading] com.bittorrent.uTorrent.plist (2015-12-26)

  [cannot] com.example.restart.plist (2016-07-20)

  Items in user login: ⓘ

  iTunesHelper Application (/ Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

  Agent application of file transfer Android (~/Library/Application Support/Google/Android File transfer/Android File Transfer Agent.app)

  XMenu application (/ Applications/XMenu.app)

  Carabiner application (/ Applications/Karabiner.app)

  Hidden Google Chrome application (/ Applications/Google Chrome.app)

  Hidden KiesAgent Application (/ Applications/Kies.app/Contents/MacOS/KiesAgent.app)

  fuspredownloader hidden Application (~/Library/Application Support /.) WAS / fuspredownloader.app)

  Plug-ins Internet: ⓘ

  AdobePDFViewerNPAPI: 15.017.20053 - SDK 10.11 (2016-08-03) [Support]

  AdobePDFViewer: 15.017.20053 - SDK 10.11 (2016-08-03) [Support]

  QuickTime Plugin: 7.7.3 (2016-09-13)

  JavaAppletPlugin: Java 8 update 101 build 13 (2016-08-07) check the version of

  AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2016-07-15) [Support]

  MeetingJoinPlugin: Unknown - SDK 10.2 (2016-09-28) [Support]

  User Plug-ins internet: ⓘ

  tblive-4: unknown (2016-10-03)

  Safari extensions: ⓘ

  Adblock more - Eyeo GmbH - https://adblockplus.org/ (2016-09-28)

  iTube Studio - iSkysoft Studio - http://www.iskysoft.com (2016-07-19)

  Open in Internet Explorer - Parallels - http://www.Parallels.com/fr/ (2016-07-24)

  3rd party preference panes: ⓘ

  Java (2016-08-07) [Support]

  Time Machine: ⓘ

  Automatic backup: YES

  Volumes to back up:

  Mac 500 GB internal: disc size: 505,01 GB disc used: 161,76 GB

  Destinations:

  TOSHIBA EXT [Local]

  Total size: 1.00 TB

  Total number of backups: 17

  An older backup: 24/01/16, 02:55

  Last backup: 22/09/16, 17:07

  Size of backup drive: adequate

  Backup size 1.00 TB > (disc 161,76 GB X 3)

  Top of page process CPU: ⓘ

  18% Google Chrome Helper (8)

  8% WindowServer

  6% mdworker (15)

  5% of Google Chrome

  3% kernel_task

  Top of page process of memory: ⓘ

  Google Chrome Helper 655 MB (8)

  631 MB kernel_task

  Mdworker (15) 201 MB

  119 MB Google Chrome

  Console 111 MB

  Virtual memory information: ⓘ

  49MO RAM free

  3.95 GB used RAM (647 MB cache)

  2 MB used Swap

  Diagnostic information: ⓘ

  October 5, 2016, 18:42:55 ~/Library/Logs/DiagnosticReports/QuickLookSatellite_2016-10-05-184255_[redacted] .crash

  / System/Library/Frameworks/QuickLook.framework/Versions/A/Resources/quicklookd. e app/Contents/XPCServices/QuickLookSatellite.xpc/Contents/MacOS/QuickLookSatellit

  5 October 2016, 12:43:53 self-test - spent

  October 5, 2016, 11:19:17 /Library/Logs/DiagnosticReports/Kernel_2016-10-05-111917_[redacted].panic [details]

  October 5, 2016, 11:02:31 AM/Library/Logs/DiagnosticReports/Microsoft Outlook_2016-10-05-110231_ [redacted].cpu_resource.diag [details]

  / Applications/Microsoft Outlook Outlook.app/Contents/MacOS/Microsoft

  October 4, 2016, 14:26:04 /Library/Logs/DiagnosticReports/Kernel_2016-10-04-142604_[redacted].panic [details]

  October 4, 2016, 10:31:37 AM/Library/Logs/DiagnosticReports/Microsoft Outlook_2016-10-04-103137_ [redacted].cpu_resource.diag [details]

  3 October 2016, 11:50:06 AM/Library/Logs/DiagnosticReports/Installer Progress_2016-10-03-115006_ [redacted] .crash

  com.apple.Installer-Progress-System/Library/CoreServices/installateur Progress.app/Contents/MacOS/Installer progress

  3 October 2016, 08:23:05 AM/Library/Logs/DiagnosticReports/Microsoft Outlook_2016-10-03-082305_ [redacted].cpu_resource.diag [details]

  3 October 2016, 08:05:42 /Library/Logs/DiagnosticReports/Kernel_2016-10-03-080542_[redacted].panic [details]

  October 1, 2016, 01:05:15 /Library/Logs/DiagnosticReports/Kernel_2016-10-01-010515_[redacted].panic [details]

  September 30, 2016, 11:49:17 /Library/Logs/DiagnosticReports/Kernel_2016-09-30-114917_[redacted].panic [details]

  September 28, 2016, 18:13:50 /Library/Logs/DiagnosticReports/Kernel_2016-09-28-181350_[redacted].panic [details]

  September 28, 2016, 10:03:09 /Library/Logs/DiagnosticReports/Kernel_2016-09-28-100309_[redacted].panic [details]

  If you have Bluetooth enabled, turn it off before going to sleep the computer.

• My macbook air 13 "(2015) is very slow, even after a clean install"

  Hello

  I have a macbook air 13 "from 2015 and it is VERY slow. I did a clean install from scratch of El Capitan (10.11.06) and always very slow.

  Etrecheck give ' "Performance: poor"»

  Is there a hardware problem? or what to do?

  Thank you

  EtreCheck version: 3.0.6 (315)

  Report generated 2016-10-05 10:18:11

  Download EtreCheck from https://etrecheck.com

  Duration 17:11

  Performance: poor

  Click the [Support] links to help with non-Apple products.

  Click [details] for more information on this line.

  Problem: Computer is too slow

  Description:

  too slow

  Hardware Information: ⓘ

  MacBook Air (13 inch, early 2015)

  [Data sheet] - [User Guide] - [warranty & Service]

  MacBook Air - model: MacBookAir7, 2

  1 1.6 GHz Intel Core i5 CPU: 2 strands

  8 GB RAM not extensible

  BANK 0/DIMM0

  OK 4 GB DDR3 1600 MHz

  BANK 1/DIMM0

  OK 4 GB DDR3 1600 MHz

  Bluetooth: Good - transfer/Airdrop2 taken in charge

  Wireless: en0: 802.11 a/b/g/n/ac

  Battery: Health = Normal - Cycle count = 40

  Video information: ⓘ

  Intel HD 6000 graphics card

  Color LCD 1440 x 900

  Software: ⓘ

  OS X El Capitan 10.11.6 (15-1004) - since startup time: less than an hour

  Disc information: ⓘ

  SM0128G SSD APPLE disk0: (121,33 GB) (Solid State - TRIM: Yes)

  EFI (disk0s1) < not mounted >: 210 MB

  Recovery HD (disk0s3) < not mounted > [recovery]: 650 MB

  Macintosh HD (disk 1) / [Startup]: 120,10 (Go 104.05 free)

  Storage of carrots: disk0s2 120.47 GB Online

  USB information: ⓘ

  Apple Inc. BRCM20702 hub.

  Apple Inc. Bluetooth USB host controller.

  Lightning information: ⓘ

  Apple Inc. Thunderbolt_bus.

  Guardian: ⓘ

  Mac App Store and identified developers

  Launch system officers: ⓘ

  [no charge] 6 tasks Apple

  tasks of Apple 166 [loading]

  [running] Apple 58 jobs

  [killed] 9 tasks of Apple

  9 killed process lack of RAM

  Launch system demons: ⓘ

  [no charge] 47 Apple jobs

  [loading] 158 jobs Apple

  [running] Apple 77 jobs

  [killed] 8 tasks of Apple

  8 killed process lack of RAM

  Launch demons: ⓘ

  [loading] com.macpaw.CleanMyMac3.Agent.plist (2016-10-04) [Support]

  User launch officers: ⓘ

  [loading] com.bittorrent.uTorrent.plist (2016-10-04)

  [loading] com.macpaw.CleanMyMac3.Scheduler.plist (2016-10-05)

  Items in user login: ⓘ

  iTunesHelper program (/ Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

  uTorrent program (/ Applications/uTorrent.app)

  CleanMyMac 3 Menu program (/ Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)

  Plug-ins Internet: ⓘ

  Default browser: 601 - SDK 10.11 (2016-09-03)

  QuickTime Plugin: 7.7.3 (2016-07-09)

  3rd party preference panes: ⓘ

  None

  Time Machine: ⓘ

  Time Machine not configured!

  Top of page process CPU: ⓘ

  14% WindowServer

  4% kernel_task

  0% SystemUIServer

  0% cloudpaird

  Top of page process of memory: ⓘ

  670 MB kernel_task

  Mdworker (11) 188 MB

  Com.apple.CommerceKit.TransactionService (2) 41 MB

  Finder 41 MB

  Mds_stores 33 MB

  Virtual memory information: ⓘ

  5.02 GB of free RAM

  2.98 used GB RAM (1.82 GB being cached)

  40 MB used Swap

  Diagnostic information: ⓘ

  5 October 2016, 09:38:39 test - passed

  Hello, have you tried to reset the management system (SCM) controller on your Mac - Apple Support?