Macbook Pro 17 "since mid-2007 update
Hi all
I currently have a MBP 17 "bought mid-2007.
So far, the computer is doing well (for a 9yo computer). I just upgraded to El Capitan without problem. However, for some years now, my computer is slow (which is I guess than expected).
I was trying to update.
Here is the info:
MacBook Pro (17-inch 2. 4 GHZ)
Processor 2.4 GHZ intel core 2 Duo
Memory 2 GB 667 MHz DDR2 SDRAM
Graphics NVIDIA GeForce 8600M GT 256 MB
I would be interested in upgrading my RAM and also do a SSD upgrade.
RAM upgrade
As I understand it, with my mac, I go to 4 GB of RAM. In this regard, I have 2 questions:
-is it worth it for me to update the RAM (I am currently using on average 1.7 GB / 2 GB of RAM)
Should-2x2gb RAm I buy? I looked a little, but I can't find exactly the name of 667 MHz DDR2 SDRAM for 2x2gb... Would be Crucial 4 GB Kit (2GBx2) DDR2-667 SODIMM memory for Macdo the trick?
SSD upgrade
Today, the mbp is a 160 GB SATA drive. For me, 160 GB is quite small, I'm always struggling with space when I barely programs on.
Is it worth updating the SSD in my case?
If so do you have any recommendations on what SSD to buy it?
I've never updated before mac so your knowledge and your comments are very much appreciated!
Thanking you in advance for your help
See you soon!
Hi Aqualover001:
Congratulations on maintaining your Macbook Pro going for so long.
You can actually improve your memory 6 GB. http://eShop.MacSales.com/search/MacBook+Pro+2007
El Capitan uses a lot of memory. I have a Macbook Pro 2011 and had 4 GB of memory and found it was not enough. I upgraded to 8 GB and it works well.
I don't know if you can add a SSD, but I found a video on installing a hard drive, but it seems a little involved. Here is a video to view. https://www.YouTube.com/watch?v=K9r1UAVq9AU
Maybe someone else who has a 2007 can comment on the SSD.
Kim
Tags: Notebooks
Similar Questions
-
Any help is appreciated. Thank you!
I'm afraid that you run into something that had been predicted: CS6 since will never be updated (Adobe has stated it clearly for at least three years), this problem will never be solved. The current version of InDesign CC 2015 works very well and has been updated to resolve this issue.
Either, you will have to live with it, or upgrade to InDesign CC, I'm afraid.
-
MacBook Pro 15 inch Mid 2009 running slow
My MacBookPro began to run more slowly. It was a bit lazy before I upgraded to El Capitan (10.11.14), but it seems that it becomes gradually slower.
The most affected elements: start-up, open programs and work on the Internet. (In regards to the Internet, I have restarted my modem, checked my speed of suppliers, cleared my cache, etc. I'm waiting for my provider to help me know if there are problems with my service, but it seems that my Internet is being heard more slow as well. I work from home on a website online. Internet delays are causing me considerable problems with my work!)
By different channels support Apple, I ran EtreCheck and provided the report below. If anyone has any ideas, I'd love to hear them.
Confusing one, it says that my 8 GB of RAM is expandable. But I don't know why. I have 8 GB of RAM upgraded last year.
Thank you in advanced for your entry.
-Tricia
EtreCheck version: 2.9.12 (265)
Report generated 2016-05-23 11:32:41
Download EtreCheck from https://etrecheck.com
Time 03:21
Performance: good
Click the [Support] links to help with non-Apple products.
Click [details] for more information on this line.
Problem: Computer is too slow
Description:
Generally slow. Start, opening internet programs.
MacBook Pro (15-inch, mid 2009)
[Data sheet] - [User Guide] - [warranty & Service]
MacBook Pro - model: MacBookPro5, 3
1 2.66 GHz Intel Core 2 Duo CPU: 2 strands
8 GB of RAM expandable - [Instructions]
BANK 0/DIMM0
OK 4 GB DDR3 1067 MHz
BANK 1/DIMM0
OK 4 GB DDR3 1067 MHz
Bluetooth: Old - transfer/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 405
NVIDIA GeForce 9600M GT - VRAM: 256 MB
NVIDIA GeForce 9400M - VRAM: 256 MB
Color LCD 1440 x 900
OS X El Capitan 10.11.4 (15E65) - time since started: about 7 days
Hitachi HTS545050B9SA02 disk0: (500,11 GB) (rotation)
EFI (disk0s1) < not mounted >: 210 MB
Macintosh HD (disk0s2) /: 499,25 go-go (177,74 free)
Recovery HD (disk0s3) < not mounted > [recovery]: 650 MB
MATSHITADVD-R UJ-868)
Card reader Apple
Built-in ISight from Apple Inc..
Apple Inc. Apple keyboard / Trackpad
Computer, Inc. Apple IR receiver.
PIXART OPTICAL MOUSE USB
Apple Inc. BRCM2046 hub.
Apple Inc. Bluetooth USB host controller.
Mac App Store and identified developers
/ System/Library/Extensions
com.olympus.CamBlockCommandsDeviceUP [no charge] (3.1.0 - 10.6 SDK - 2016-04-25) [Support]
[loaded] 9 tasks Apple
[loading] 157 tasks Apple
[operation] 72 tasks Apple
com.Apple.csrutil.report.plist [failure]
[loaded] 43 tasks Apple
[loading] 152 tasks Apple
[operation] 93 tasks Apple
[failure] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a... plist (2016-05-12) [Support]
[failure] com.adobe.CS4ServiceManager.plist (2011-08-05) [Support]
[operation] com.adobe.ARMDC.Communicator.plist (2016-05-12) [Support]
[operation] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-05-12) [Support]
[loading] com.adobe.fpsaud.plist (2016-03-18) [Support]
[loading] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]
[loading] com.olympus.AuthHelper2.helper.plist (2016-04-18) [Support]
[failure] com.adobe.ARM. [...]. plist (2013-03-15) [Support]
[loading] com.google.keystone.agent.plist (2016-03-02) [Support]
iTunesHelper Application (/ Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
com.adobe.Reader.46112 [loading]
[ongoing] com.microsoft.Excel.56352
[ongoing] com.Microsoft.AutoUpdate.FBA.87712
[loading] 440 tasks Apple
[operation] 187 tasks Apple
JavaAppletPlugin: 15.0.1 - 10.11 (2014-02-04) check the version of the SDK
FlashPlayer - 10.6: 21.0.0.197 - SDK 10.6 (2016-03-23) [Support]
QuickTime Plugin: 7.7.3 (2016-03-12)
AdobePDFViewerNPAPI: 15.016.20041 - SDK 10.11 (2016-05-20) [Support]
AdobePDFViewer: 15.016.20041 - SDK 10.11 (2016-05-20) [Support]
Flash Player: 21.0.0.197 - SDK 10.6 (2016-03-23) obsolete! Update
Default browser: 601 - SDK 10.11 (2016-03-12)
SharePointBrowserPlugin: 14.2.5 - SDK 10.6 (2012-12-05) [Support]
iPhotoPhotocast: 7.0 (2011-07-01)
CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]
WebEx64: 1.0 - SDK 10.6 (2012-10-08) [Support]
Flash Player (2016-03-18) [Support]
Skip system files: No.
Mobile backups: WE
Automatic backup: YES
Volumes to back up:
Macintosh HD: Disc size: 499,25 GB disc used: 321,51 GB
Destinations:
Iomega_HDD [Local]
Total size: 499,36 GB
Total number of backups: 70
An older backup: 03/12/12, 13:36
Last backup: 21/04/16, 16:14
Backup disk size: too small
499,36 GB backup size < (disc 321,51 GB X 3)
5% WindowServer
3% mds_stores
kernel_task 2%
1% SDM
0% fontd
Top of page process of memory: ⓘ
750 MB kernel_task
467 MB softwareupdated
Finder 254 MB
Mds_stores 246 MB
180 MB mdworker (6)
1.95 GB free RAM
6 h 30 GB used RAM (2.59 GB being cached)
20 MB of Swap used
Hello again Tricia_S,
I see no problem at all in your report to EtreCheck. The 'extensible' indicator simply means that your machine can be extensible. Most recent Macs have no more extensible RAM. These types of downturns are a common complaint. You have an older machine, and they do not work El Capitan, but also a new machine. You can replace your hard drive with an SSD. But other than that machine seems to be running like he's going to run.
-
Very slow Macbook Pro 13 inch Mid 2012
Hello world! I'm not savvy at all, so my apologies if something is not clear in my message below.
Data sheet:
MacBook Pro 13 inch (mid-2012)
OS X Yosemite: Version 10.10.5
Processor: Intel Core i5 2.5 GHz
Memory: 4 GB 1600 MHz DDR3
Storage: 139.3/499.25 GB in use; 359,95 GB free
For the last two weeks, my Macbook Pro 13 inch (mid-2012) has been extremely slow. The colorful beachball (aka the wheel of death) often shows up, even when I'm just trying to type something, such as now (I'll have to type really slowly, so it can track). This slowness came very suddenly.
I tried resetting SMC/NVRAM, repair disk permissions, then by restarting in safe mode, but the problem persists (I also tried to upgrade to El Capitan, but was met with a loop of reboot delicious and recovered my time machine backup again to the recovery mode). I think I can also try to reindex spotlight, but I may or may not succeed.
I was not able to create a Time Machine backup successfully for the last month, because it gets stuck on "preparing for backup...". "(not sure if this could be related). I also wanted to point out that Dropbox is one of my startup items, but I got it for centuries, and it has never been my Macbook it ridiculously slow. Before this slowness, I would leave it and my Macbook would be back up to speed. I also tried to remove the list of startup items and slowness persists even after rebooting.
Any advice would be greatly appreciated!
I have seen many people post 'EtreCheck' reports, so here are mine (sorry if I got any irrelevant information - I don't know what all this means):
EtreCheck version: 2.9.11 (264)
Report generated 2016-04-16 15:07:15
Download EtreCheck from https://etrecheck.com
Duration 14:50
Performance: Poor
Click the [Support] links to help with non-Apple products.
Click [details] for more information on this line.
Problem: Computer is too slow
MacBook Pro (13-inch, mid-2012)
[Data sheet] - [User Guide] - [warranty & Service]
MacBook Pro - model: MacBookPro9, 2
1 2.5 GHz Intel Core i5 CPU: 2 strands
4 GB of RAM expandable - [Instructions]
BANK 0/DIMM0
OK 2 GB DDR3 1600 MHz
BANK 1/DIMM0
OK 2 GB DDR3 1600 MHz
Bluetooth: Good - transfer/Airdrop2 taken in charge
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 882
Graphics Intel HD 4000
Color LCD 1280 x 800
OS X Yosemite 10.10.5 (14F1713) - since startup time: less than an hour
TOSHIBA MK5065GSXF disk0: (500,11 GB) (rotation)
EFI (disk0s1) < not mounted >: 210 MB
Macintosh HD (disk0s2) /: 499,25 go-go (360,02 free)
Recovery HD (disk0s3) < not mounted > [recovery]: 650 MB
MATSHITADVD-R UJ - 8à8 disk1: (5.59 GB))
Logitech USB receiver
Apple Inc. BRCM20702 hub.
Apple Inc. Bluetooth USB host controller.
Apple Inc. Apple keyboard / Trackpad
Computer, Inc. Apple IR receiver.
Apple Inc. FaceTime HD camera (built-in)
Apple Inc. Thunderbolt_bus.
/ etc/hosts - Count: 5
Mac App Store and identified developers
[loaded] 5 tasks of Apple
[loading] 147 tasks Apple
[operation] 60 tasks Apple
[failure] bitmeter.plist (2014-08-03) [Support]
[failure] bitmeterweb.plist (2014-08-03) [Support]
[loaded] 48 tasks Apple
[loading] 139 tasks Apple
[operation] 75 tasks Apple
[no charge] com.adobe.AAM.Updater - 1.0.plist (2012-07-05) [Support]
[operation] com.bjango.istatmenusagent.plist (2014-11-27) [Support]
[loading] com.oracle.java.Java - Updater.plist (2013-04-25) [Support]
[loading] org.macosforge.xquartz.startx.plist (2012-09-27) [Support]
[loading] com.adobe.SwitchBoard.plist (2012-07-05) [Support]
[loading] com.adobe.fpsaud.plist (2016-04-05) [Support]
[operation] com.bjango.istatmenusdaemon.plist (2014-11-27) [Support]
[loading] com.ea.origin.ESHelper.plist (2015-03-30) [Support]
[loading] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]
[loading] com.oracle.java.Helper - Tool.plist (2013-04-25) [Support]
[loading] net.sourceforge.MonolingualHelper.plist (2012-08-23) [Support]
org.eyebeam.SelfControl.plist [no charge] (2014-12-18) [Support]
[loading] org.macosforge.xquartz.privileged_startx.plist (2012-09-27) [Support]
[loading] com.adobe.AAM.Updater - 1.0.plist (2012-07-05) [Support]
com.apple.AddressBook.ScheduledSync.PHXC... plist [loading]
com.apple.CSConfigDotMacCert [fail]-[...] @me.com - SharedServices.Agent.plist
[loading] com.google.keystone.agent.plist (2016-03-02) [Support]
[failure] com.lastpass.LastPassHelper.plist (2015-02-02) [Support]
[operation] com.spotify.webhelper.plist (2015-12-29) [Support]
[loading] com.valvesoftware.steamclean.plist (2016-03-05) [Support]
Dropbox application (/ Applications/Dropbox.app)
[loading] 378 tasks Apple
[operation] 152 tasks Apple
FlashPlayer - 10.6: 21.0.0.213 - SDK 10.6 (2016-04-09) [Support]
QuickTime Plugin: 7.7.3 (2016-04-10)
Flash Player: 21.0.0.213 - SDK 10.6 (2016-04-09) [Support]
Default browser: 600 - SDK 10.10 (2016-04-09)
SharePointBrowserPlugin: 14.6.0 - SDK 10.6 (2016-02-17) [Support]
nplastpass: 3.1.89 - SDK 10.10 (2015-02-02) [Support]
Silverlight: 5.1.30514.0 - SDK 10.6 (2016-04-09) [Support]
JavaAppletPlugin: Java Update 7 45 (2016-04-09) check the version of
Adblock more - Eyeo GmbH - https://adblockplus.org/ (2014-11-27)
AdBlock - Michael Gundlach - http://safariadblock.com (2014-11-27)
PIN button - Pinterest, Inc. - http://www.pinterest.com/ (2014-11-12)
Flash Player (2016-04-05) [Support]
Java (2016-04-09) [Support]
Skip system files: No.
Mobile backups: OFF
Automatic backup: NON - automatic backup disabled
Volumes to back up:
Macintosh HD: Disc size: 499,25 GB disc used: 139,22 GB
Destinations:
TOSHIBA EXT [Local]
Total size: 499,76 GB
Total number of backups: 6
An older backup: 2015-07-04, 23:28
Last backup: 2016-03-06, 17:09
Size of backup drive: adequate
Backup size GB 499,76 > (disc 139,22 GB X 3)
5% WindowServer
kernel_task 2%
distnoted (3) 2%
1% loginwindow
0% syncdefaultsd
Top of page process of memory: ⓘ
387 MB kernel_task
Mdworker (9) 242 MB
Ocspd 102 MB
Image 102 MB
UserEventAgent (2) 86 MB
39 MB free RAM
3.96 GB used RAM (576 MB cache)
Used Swap 0 B
16 April 2016, 14:38:39 test - passed
April 16, 2016, 14:29:59 ~/Library/Logs/DiagnosticReports/fontd_2016-04-16-142959_[redacted].crash
/System/Library/frameworks/ApplicationServices.Framework/versions/A/frameworks/ ATS.framework/Versions/A/Support/fontd
April 16, 2016, 14:29:48 ~/Library/Logs/DiagnosticReports/fontd_2016-04-16-142948_[redacted].crash
April 16, 2016, 14:29:38 ~/Library/Logs/DiagnosticReports/fontd_2016-04-16-142938_[redacted].crash
April 16, 2016, 14:29:28 ~/Library/Logs/DiagnosticReports/fontd_2016-04-16-142928_[redacted].crash
April 16, 2016, 14:29:17 ~/Library/Logs/DiagnosticReports/fontd_2016-04-16-142917_[redacted].crash
April 16, 2016, 14:29:06 ~/Library/Logs/DiagnosticReports/fontd_2016-04-16-142906_[redacted].crash
April 16, 2016, 14:28:57 ~/Library/Logs/DiagnosticReports/fontd_2016-04-16-142857_[redacted].crash
April 16, 2016, 14:28:45 ~/Library/Logs/DiagnosticReports/fontd_2016-04-16-142845_[redacted].crash
April 16, 2016, 14:28:36 ~/Library/Logs/DiagnosticReports/fontd_2016-04-16-142836_[redacted].crash
April 16, 2016, 14:02:29 ~/Library/Logs/DiagnosticReports/fontd_2016-04-16-140229_[redacted].crash
April 16, 2016, 14:02:18 ~/Library/Logs/DiagnosticReports/fontd_2016-04-16-140218_[redacted].crash
April 16, 2016, 14:02:06 ~/Library/Logs/DiagnosticReports/fontd_2016-04-16-140206_[redacted].crash
April 16, 2016, 14:01:57 ~/Library/Logs/DiagnosticReports/fontd_2016-04-16-140157_[redacted].crash
April 16, 2016, 14:01:47 ~/Library/Logs/DiagnosticReports/fontd_2016-04-16-140147_[redacted].crash
April 16, 2016, 14:01:36 ~/Library/Logs/DiagnosticReports/fontd_2016-04-16-140136_[redacted].crash
April 16, 2016, 14:01:26 ~/Library/Logs/DiagnosticReports/fontd_2016-04-16-140126_[redacted].crash
April 16, 2016, 14:01:13 ~/Library/Logs/DiagnosticReports/fontd_2016-04-16-140113_[redacted].crash
April 16, 2016, 14:01:03 ~/Library/Logs/DiagnosticReports/fontd_2016-04-16-140103_[redacted].crash
April 16, 2016, 14:00:52 ~/Library/Logs/DiagnosticReports/fontd_2016-04-16-140052_[redacted].crash
When you see a beachball cursor or the slowness is particularly bad, note the exact time: hour, minute, second.
These must be run as administrator. If you have only one user account, you are the administrator.
Run the Console application in one of the following ways:
☞ Enter the first letters of his name in a Spotlight search. Select from the results (it should be at the top).
☞ In the Finder, select go utilities ▹ of menu bar or press the combination of keys shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be all Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ all Messages
in the list of logs on the left. If you don't see this list, select
List of newspapers seen ▹ display
in the menu at the top of the screen bar.
Each message in the journal begins with the date and time when it was entered. Highlight date back to the time you noted above.
Select the messages entered since then until the end of the episode, or until they begin to repeat, whichever comes first.
Copy messages to the Clipboard by pressing Control-C key combination. Paste into a reply to this message by pressing command + V.
The journal contains a large amount of information, almost all this is useless to solve any particular problem. When you post a journal excerpt, be selective. A few dozen lines are almost always more than enough.
Please don't dump blindly thousands of lines in the journal in this discussion.
Please do not post screenshots of log messages - text poster.
Some private information, such as your name, may appear in the log. Anonymize before posting.
When you post the journal excerpt, an error message may appear on the web page: "you include content in your post that is not allowed", or "the message contains invalid characters." It's a bug in the forum software. Thanks for posting the text on Pastebin, then post here a link to the page you created.
If you have an account on Pastebin, please do not select private in exposure menu to paste on the page, because no one else that you will be able to see it.
-
My MacBook Pro 15-inch mid-2010 is very slow.
My MacBook is very slow since the update to Yosemite. I don't know how to identify the problem or remedy! Help, please
EtreCheck release: 2.9.4 (254)
Report generated 2016-02-18 15:51:41
Download EtreCheck from http://etrecheck.com
Time 04:29
Performance: good
Click the [Support] links to help with non-Apple products.
Click [details] for more information on this line.
Click [delete] to remove the adware.
Click on the link [check files] help with unknown files.
Problem: Computer is too slow
Description:
Since the update to Yosemite, my MacBook Pro has been very slow
MacBook Pro (15-inch, mid 2010)
[Data sheet] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro6, 2
1 2.4 GHz Intel Core i5 processor: 2 strands
4 GB of RAM expandable - [Instructions]
BANK 0/DIMM0
OK 2 GB DDR3 1067 MHz
BANK 1/DIMM0
OK 2 GB DDR3 1067 MHz
Bluetooth: Old - transfer/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 617
Intel HD Graphics
NVIDIA GeForce GT 330M - VRAM: 256 MB
Color LCD 1440 x 900
OS X Yosemite 10.10.5 (14F1605) - since the starting time: 6 hours
Hitachi HTS545032B9SA02 disk0: (320,07 GB) (rotation)
EFI (disk0s1)
: 210 MB HD (disk0s3)
[recovery] recovery: 650 MB Macintosh HD (disk 1) /: 318,84 go-go (155,31 free)
Storage of carrots: disk0s2 319.21 GB Online
MATSHITADVD-R UJ-898)
Apple Inc. BRCM2070 hub.
Apple Inc. Bluetooth USB host controller.
Apple Inc. Apple keyboard / Trackpad
Apple internal memory card reader
Computer, Inc. Apple IR receiver.
Built-in ISight from Apple Inc..
Mac App Store and identified developers
~/Library/LaunchAgents/com.spigot.ApplicationManager.plist
An adware file found. [Remove]
~/Library/LaunchAgents/com.spigot.ApplicationManager.plist
A unknown file found. [Check files]
[loading] 148 tasks Apple
[operation] 64 tasks Apple
[loading] 181 tasks Apple
[operation] 81 tasks Apple
[loading] com.adobe.AAM.Updater - 1.0.plist (2016-02-18) [Support]
com.brother.LOGINserver.plist [failure] (2011-07-15) [Support] [details]
[loading] com.oracle.java.Java - Updater.plist (2015-09-16) [Support]
[loading] com.adobe.SwitchBoard.plist (2011-10-25) [Support]
[loading] com.adobe.agsservice.plist (2016-02-18) [Support]
[loading] com.adobe.fpsaud.plist (2016-01-29) [Support]
[operation] com.fitbit.galileod.plist (2013-10-22) [Support]
[loading] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]
[loading] com.oracle.java.Helper - Tool.plist (2015-09-16) [Support]
[failure] com.sec.faxdb.plist (2011-08-19) [Support]
[loading] com.adobe.AAM.Updater - 1.0.plist (2011-10-25) [Support]
[loading] com.adobe.ARM. [...]. plist (2012-09-20) [Support]
[loading] com.bittorrent.uTorrent.plist (2016-02-05) [Support]
[loading] com.divx.agent.postinstall.plist (01-09-2012) [Support]
[failure] com.jdibackup.ZipCloud.autostart.plist (2015-08 / 08) [Support] [details]
[failure] com.jdibackup.ZipCloud.notify.plist (2015-08 / 08) [Support] [details]
[loading] com.macpaw.CleanMyMac3.Scheduler.plist (2016-02-17) [Support]
[operation] com.pcv.hlpramc.plist (08 / 08/2015) [Support]
[operation] com.spigot.ApplicationManager.plist (2016-02-05) [Support]
[operation] com.spotify.webhelper.plist (2016-02-14) [Support]
com.zeobit.MacKeeper.Helper.plist [failure] (2011-09-09) [Support] [details]
[loading] jp.co.canon.Inkjet_Extended_Survey_Agent.plist (2010-09-21) [Support]
None
[operation] com.apple.xpc.launchd.oneshot.0x10000007.EtreCheck (2016-02-15)
Easy-WebPrint EX: 1.0.0 (2010-09-29) [Support]
Default browser: 600 - SDK 10.10 (2016-01-31)
AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2014-03-04) [Support]
FlashPlayer - 10.6: 20.0.0.306 - SDK 10.6 (2016-02-13) [Support]
AdobePDFViewerNPAPI: 11.0.12 - SDK 10.6 (2015-07-17) [Support]
DivXBrowserPlugin: 2.2 (2012-07-27) [Support]
QuickTime Plugin: 7.7.3 (2015-10-27)
Flash Player: 20.0.0.306 - SDK 10.6 (2016-02-13) [Support]
iPhotoPhotocast: 7.0 - 10.7 SDK (2012-04-29)
SharePointBrowserPlugin: 14.3.4 - SDK 10.6 (2013-05-16) [Support]
AdobePDFViewer: 11.0.12 - SDK 10.6 (2015-07-17) [Support]
EPPEX plugin: 3.0.5.0 (2011-03-23) [Support]
JavaAppletPlugin: Java 8 updated 73 02 (2016-02-18) check the version of build
Adblock Plus (2016-02-18)
DivX more Web
-
MacBook Pro slow since El Capitan upgrade
Hello - My machine is several seconds or laggy since update to El Capitan. I have done first aid in the new disk utility and restarted several times with a few improvements, but things are still running slower than on Yosemite. Any ideas? Here is my EtreCheck:
EtreCheck version: 2.7.2 (232)
Report generated 2016-01-15 23:14:26
Download http://etrecheck.com EtreCheck
Time 01:27
Performance: Excellent
Click the [Support] links to help with non-Apple products.
Click the [details] links for more information on this line.
Click the [Scan for adware] links help to remove the adware.
Problem: The computer is too slow
Hardware information: ⓘ
MacBook Pro (15-inch, mid-2012)
[Technical details] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro9, 1
1 2.6 GHz Intel Core i7 CPU: 4 strands
8 GB of RAM expandable - [Instructions]
BANK 0/DIMM0
OK 4 GB DDR3 1600 MHz
BANK 1/DIMM0
OK 4 GB DDR3 1600 MHz
Bluetooth: Good - transfer/Airdrop2 taken in charge
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 1487 - SN = D86225200GKDGDLBQ
Video information: ⓘ
Graphics Intel HD 4000
Color LCD 1680 x 1050
NVIDIA GeForce GT 650M - VRAM: 1024 MB
System software: ⓘ
OS X El Capitan 10.11.2 15 c (50) - since startup time: less than an hour
Disk information: ⓘ
SM128E SSD APPLE disk0: (121,33 GB) (Solid State - TRIM: Yes)
EFI (disk0s1)
: 210 MB HD (disk0s3)
[recovery] recovery: 650 MB MacBook Pro (disk1) /: 120,10 (Go 24,28 free)
Storage of carrots: disk0s2 120.47 GB Online
MATSHITADVD-R UJ - 8À8)
USB information: ⓘ
Apple Inc. FaceTime HD camera (built-in)
Apple Inc. Apple keyboard / Trackpad
Computer, Inc. Apple IR receiver.
Apple Inc. BRCM20702 hub.
Apple Inc. Bluetooth USB host controller.
Information crush: ⓘ
Apple Inc. Thunderbolt_bus.
Goalkeeper: ⓘ
Mac App Store and identified developers
Adware: ⓘ
Adware infection possible. [Search the adware]
Kernel Extensions: ⓘ
/ System/Library/Extensions
com.Focusrite.driver.usb2audio [no charge] (1.5-10.6 SDK) [Support]
Launch officers: ⓘ
[ongoing] com.brother.LOGINserver.plist [Support]
✓ com.oracle.java.Java - Updater.plist [loading] [Support]
Launch of the demons: ⓘ
✓ com.adobe.fpsaud.plist [loading] [Support]
✓ com.barebones.authd.plist [loading] [Support]
✓ com.bombich.ccc.plist [loading] [Support]
✓ com.bombich.ccchelper.plist [loading] [Support]
✓ [ongoing] com.cleverfiles.cfbackd.plist [Support]
✓ com.malwarebytes.MBAMHelperTool.plist [loading] [Support]
✓ com.oracle.java.Helper - Tool.plist [loading] [Support]
org.tcpdump.chmod_bpf.plist [loading] [Support]
Launch User Agents: ⓘ
✓ com.google.keystone.agent.plist [loading] [Support]
[ongoing] org.XBMC.helper.plist [Support]
User login items: ⓘ
iTunesHelper Application (/ Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Find another shortcut to file Application (/ Applications/Utilities/find all File.app/Contents/Library/LoginItems/Find all Hotkey.app file)
Other applications: ⓘ
[ongoing] com.brother.utility.NETserver.352
[ongoing] com.brother.utility.USBserver.97632
[ongoing] com.etresoft.EtreCheck.12512
[ongoing] org.Mozilla.Firefox.53472
[ongoing] org.Tempel.findanyfile.hotkey.74592
Internet Plug-ins: ⓘ
FlashPlayer - 10.6: Version: 20.0.0.267 - 10.6 SDK [Support]
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 20.0.0.267 - 10.6 SDK [Support]
Default browser: Version: 601 - SDK 10.11
PepperFlashPlayer: Version: 20.0.0.267 - 10.6 SDK [Support]
Silverlight: Version: 5.1.40728.0 - 10.6 SDK [Support]
JavaAppletPlugin: Version: version check Java 8 66 17 construction update
The Safari Extensions: ⓘ
FastestTube
ClickToPlugin
Audio plug-ins: ⓘ
DVCPROHDAudio: Version: 1.3.2
3rd party preference panes: ⓘ
Flash Player [Support]
Java [Support]
Time Machine: ⓘ
Skip system files: No.
Mobile backups: OFF
Automatic backup: NON - automatic backup disabled
Volumes to back up:
MacBook Pro: Disc size: 120,10 GB disc used: 95,82 GB
Destinations:
MBP-backup [Local]
Total size: 142,21 GB
Total number of backups: 5
An older backup: 29/04/14, 15:43
Last backup: 04/12/14, 12:09 AM
Backup disk size: too small
Backup size 142,21 GB< (disk="" used="" 95.82="" gb="" x="">
Top of page process CPU: ⓘ
Firefox 8%
6% WindowServer
4% kernel_task
3% hidd
1% fontd
Top of the process of memory: ⓘ
675 MB kernel_task
500 MB firefox
Ocspd 238 MB
ICDD 164 MB
156MO WindowServer
Information about virtual memory: ⓘ
1.61 GB of free RAM
6.38 GB used RAM (1.76 GB being cached)
Used Swap 0 B
Diagnostic information: ⓘ
January 15, 2016, 23:04:59 self-test - spent
January 15, 2016, 21:34:02 /Library/Logs/DiagnosticReports/Mail_2016-01-15-213402_[redacted].hang
/Applications/mail.app/Contents/MacOS/mail
January 15, 2016, 21:09:17 ~/Library/Logs/DiagnosticReports/pkd_2016-01-15-210917_[redacted].crash
/ usr/libexec/PKD
Try a boot course and see there is a difference:
https://support.Apple.com/en-us/HT201262
Thought that it reads 'normal', in 1487 cycles a battery is warranted. Stacks of old, used often expand and can damage a MBP.
Ciao.
-
About a week and a half, it started running very slowly with the spinning beach balls popping up all the time. This reminds me of how when I have too many tabs of the browser as in the past, but now, even with browsers had closed, open Word or Skype is really slow. (I'm sorry for any confusing formulation; I'm not very computer customer connected, unfortunately!)
Some of the things I've tried so far and EtreCheck below):
-safe mode
-detection of hardware problems (control + D)
-reset the PRAM
-using the utility disc for repair/first care; also check
-wipe the hard drive and reinstalling original OS X Lion (was still slow with beach balls; I tried to install OS X El Capitan to see if that would help, but installation could not finish)
-wipe the hard drive and restarting from a backup previous (one month before the problems started)
EtreCheck version: 3.0.3 (307)
Report generated 2016-09-11 17:51:16
Download https://etrecheck.com EtreCheck
Duration 34: 39
Performance: poor
Click the [Support] links to help with non-Apple products.
Click the [details] links for more information on this line.
Problem: Beachballing
Description:
also very slow in general
Hardware information: ⓘ
MacBook Pro (13-inch, mid-2012)
[Technical details] - [User Guide] - [warranty & Service]
MacBook Pro - model: MacBookPro9, 2
1 2.5 GHz Intel Core i5 CPU: 2 strands
4 GB of RAM expandable - [Instructions]
BANK 0/DIMM0
OK 2 GB DDR3 1600 MHz
BANK 1/DIMM0
OK 2 GB DDR3 1600 MHz
Bluetooth: Good - transfer/Airdrop2 taken in charge
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 1054
Video information: ⓘ
Graphics Intel HD 4000
Color LCD 1280 x 800
System software: ⓘ
OS X El Capitan 10.11.4 (15E65) - since startup time: less than an hour
Disk information: ⓘ
TOSHIBA MK5065GSXF disk0: (500,11 GB) (rotation)
EFI (disk0s1) < not mounted >: 210 MB
Macintosh HD (disk0s2) /: 499,25 go-go (349,39 free)
Recovery HD (disk0s3) < not mounted > [recovery]: 650 MB
HL-DT-ST DVD - RW GS31N)
USB information: ⓘ
Apple Inc. Apple keyboard / Trackpad
Computer, Inc. Apple IR receiver.
Apple Inc. BRCM20702 hub.
Apple Inc. Bluetooth USB host controller.
Apple Inc. FaceTime HD camera (built-in)
Information crush: ⓘ
Apple Inc. Thunderbolt_bus.
Goalkeeper: ⓘ
Mac App Store and identified developers
Launch system officers: ⓘ
[loaded] 6 tasks Apple
[loading] 164 tasks Apple
[operation] 68 tasks Apple
Demons of launch system: ⓘ
[loaded] 43 tasks Apple
[loading] 161 tasks Apple
[operation] 85 tasks Apple
Launch officers: ⓘ
[loading] com.google.keystone.agent.plist (2016-07-12) [Support]
Launch of the demons: ⓘ
[loading] com.adobe.fpsaud.plist (2016-06-29)
[loading] com.google.Keystone.daemon.plist (2016-09-11) [Support] [loading] com Microsoft.Office.Licensing.Helper.plist (2011-03-10) [Support] Launch User Agents: ⓘ
[loading] com.valvesoftware.SteamClean.plist (2016-05-14) [Support] Internet Plug-ins: ⓘ
FlashPlayer - 10.6: 22.0.0.209 - SDK 10.9 (2016-07-22) [Support] QuickTime Plugin: 7.7.3 (2016-04-05) Flash Player: 22.0.0.209 - SDK 10.9 (2016-07-22) [Support] Default browser: 601 - SDK 10.11 (2016-04-05) o1dbrowserplugin: 5.41.3.0 - 10.8 SDK (2015-12-21) [Support] SharePointBrowserPlugin: 14.2.4 - SDK 10.6 (2012-10-03) [Support] googletalkbrowserplugin: 5.41.3.0 - 10.8 SDK (2015-12-12) [Support] Silverlight: 5.1.10411.0 - SDK 10.6 (2014-03-29) [Support] The internet user Plug-ins: ⓘ
Web of Google Earth plugin: unknown (2013-01-24) The Safari Extensions: ⓘ
AdBlock - BetaFish, Inc. - https://getadblock.com (2015-10-14) 3rd party preference panes: ⓘ
Flash Player (2016-06-29) [Support] Time Machine: ⓘ
Mobile backups: WE Automatic backup: YES Volumes to back up: Macintosh HD: Disc size: 499,25 GB disc used: 149,86 GB Destinations: X. backup [Local] Total size: 999,86 GB Total number of backups: 7 An older backup: 05/01/16 17:26 Last backup: 28/08/16 23:43 Size of backup drive: adequate Backup size 999,86 GB > (disc 149,86 GB X 3) Top of page process CPU: ⓘ
11% Firefox 4% kernel_task 3% hidd 2% sandboxd 2% WindowServer Top of the process of memory: ⓘ
1.00 GB Firefox 457 MB kernel_task 291 MB mdworker (15) 143 MB mds_stores 90 MB Microsoft Word Information about virtual memory: ⓘ
36 MB Free RAM 3.96 GB Used RAM (657 MB cache) 0 B Swap used Diagnostic information: ⓘ
Sep 11, 2016, 16:37:21 Self test - passed Sep 11, 2016, 09:20:57 ~/Library/logs/DiagnosticReports/suggestd_2016-09-11-092057_[redacted]. Crash /System/Library/PrivateFrameworks/CoreSuggestions.Framework/versions/A/support/s uggestd
Thank you in advance for your answers - I'm just at a loss for what could be the real problem!
You Mbps HARD drive is suspect. Start the recovery (COMMAND-R) partition and select in menu 4 disk utility. Run disk utility > first aid > repair.
Unrelated, but your battery has seen a lot of use. I suggest to replace.
Ciao.
-
any ideas? ~ macbook pro (13-inch mid 2009) speed problem & sound a1278 ~ el capitan 10.11.5 (15F34)
EtreCheck version: 2.9.12 (265)
Report generated 2016-06-25 16:47:10
Download EtreCheck from https://etrecheck.com
Time 02:21
Performance: Excellent
Click the [Support] links to help with non-Apple products.
Click [details] for more information on this line.
Verify the signatures of Apple: enabled
Problem: Computer is too slow
MacBook Pro (13-inch, mid 2009)
[Data sheet] - [User Guide] - [warranty & Service]
MacBook Pro - model: MacBookPro5, 5
1 CPU 2.53 GHz Intel Core 2 Duo: 2 strands
8 GB of RAM expandable - [Instructions]
BANK 0/DIMM0
OK 4 GB DDR3 1067 MHz
BANK 1/DIMM0
OK 4 GB DDR3 1067 MHz
Bluetooth: Old - transfer/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 7
NVIDIA GeForce 9400M - VRAM: 256 MB
Color LCD 1280 x 800
OS X El Capitan 10.11.5 (15F34) - since startup time: less than an hour
SAMSUNG SSD 840 EVO 250 GB disk0: (250,06 GB) (Solid State - TRIM: No.)
EFI (disk0s1) < not mounted >: 210 MB
a /Volumes (disk0s2) / has: 50,00 (GB 49,84 free)
b (disk0s3) /: 199,07 go-go (160,81 free)
Recovery HD (disk0s4) < not mounted > [recovery]: 650 MB
HL-DT-ST DVD - RW GS23N)
Built-in ISight from Apple Inc..
Card reader Apple
Apple Inc. Apple keyboard / Trackpad
Computer, Inc. Apple IR receiver.
Apple Inc. BRCM2046 hub.
Apple Inc. Bluetooth USB host controller.
/ etc/sudoers, 1242 but file size expected 2299
Protection of the integrity of system status: disabled
Any where
/ System/Library/Extensions
[no charge] com.native - instruments.driver.NIUSBDeviceHelper (1.0.8 (R32) - 2016-06-25) [Support]
[loaded] 7 tasks Apple
[loading] 165 tasks Apple
[operation] 66 tasks Apple
[loaded] 47 tasks Apple
[loading] 164 tasks Apple
[operation] 79 tasks Apple
[loading] com.adobe.fpsaud.plist (2016-06-14) [Support]
[loading] com.malwarebytes.HelperTool.plist (2016-06-25) [Support]
com.apple.CSConfigDotMacCert [fail]-[...] @me.com - SharedServices.Agent.plist (2016-06-23) -/System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewo rk/Versions/A/support/CSConfigDotMacCert: Executable not found!
[loading] com.google.keystone.agent.plist (2016-06-23) [Support]
gfxCardStatus Application (~ / Downloads/gfxCardStatus.app)
Hidden Google Chrome application (/ Applications/Google Chrome.app)
NIHardwareAgent Application hidden (/ Library/Application Support/Native Instruments/Hardware/NIHardwareAgent.app)
[ongoing] com.Apple.XPC.launchd.oneshot.0x10000002.Google Chrome
[ongoing] com.eidac.smcFanControl2.54432
[ongoing] com.etresoft.EtreCheck.6112
com.google.Chrome.47072 [loading]
com.native-[ongoing] instruments.NIHardwareService.54752
[loading] 411 tasks Apple
[operation] 176 tasks Apple
FlashPlayer - 10.6: 22.0.0.192 - SDK 10.9 (2016-06-23) [Support]
QuickTime Plugin: 7.7.3 (2016-06-25)
Flash Player: 22.0.0.192 - SDK 10.9 (2016-06-23) [Support]
JavaAppletPlugin: 15.0.1 - 10.11 (2016-06-23) check the version of the SDK
Default browser: 601 - SDK 10.11 (2016-06-25)
Flash Player (2016-06-14) [Support]
Time Machine not configured!
28% by mail
11% WindowServer
6% kernel_task
2% hidd
1% fontd
Top of page process of memory: ⓘ
1.65 GB Google Chrome Helper (13)
563 MB kernel_task
Mdworker (19) 360 MB
221 MB Google Chrome
Com.apple.WebKit.WebContent (2) 131 MB
3.77 GB of free RAM
used 4.48 GB RAM (2,40 GB being cached)
Used Swap 0 B
25 June 2016, 16:18:23 self test - passed
24 June 2016, 18:55:37 ~/Library/Logs/DiagnosticReports/WebProcess_2016-06-24-185537_[redacted].crash
com.apple.WebProcess - /System/Library/PrivateFrameworks/WebKit2.framework/WebProcess.app/Contents/Mac OS/process Web
MacBook Pro, average vintage thrash?
Your hard drive may be faulty, run disk utility > first aid your recovery volume or another hard drive under OS X on it and let us know what he reports.
https://support.Apple.com/en-us/HT201639
Edit: you 2009 isn't a recovery, run it from your installation CD original or other dislk with OS X on it.
-
I have a Macbook Pro (13 - inch, Mid 2012), processor 2.5 GHz Intel Core i5, memory 4 GB 1600 MHz DDR3 and the serial number C1 * TY3. On the Pages, Numbers and Keynote, y at - it any other way to get them for free?
< personal information under the direction of the host >
Only when you buy a new Mac. Since the end of 2013 the app came with the purchase of a Mac.
-
Well my MacBook Pro (13-inch, mid 2012) needs assistance.
My Belkin mini display port HDMI adapter I think has a problem because I plugged on several macs different including Macbook Air (mid of 2012 13 INCHES) and a (Late 2011 MacBook pro) and a Mid 2012 Macbook pro (main computer) I plugged on all computers and it seemed to not work it has collapsed a week ago from work and hasn't worked since can you please get some food thank you rear
Hello morganscott2001,
Thank you for using communities of Apple Support.
If I understand your post you have a Belkin Adapter Mini DisplayPort to HDMI is not working through any of your Mac. Given that this is happening with several devices, then it is safe to say that there is probably a problem with the cable itself. You can see similar cables we offer in the Apple Online Store in the link below:
Mini DisplayPort to HDMI adapter
Have a good.
-
I can't watch the airplay for HDTV icon mirrored on MacBook Pro (15-inch, mid 2010)
I can view the icon airplay on MacBook Pro (15-inch, mid 2010) for HDTV (trying to film on TV laptop project).
Need help please, I checked my network on Apple TV, updated and verified system preferences and downloaded the demo of AirParrot2.app (this project DID on tv via AirParrot but the movie was uneven and deferred on the tv then sound was not lined up).
Hi csaszardesign,
Please visit Apple support communities.
It seems that you are not able to use AirPlay Mirroring of your MacBook Pro (15-inch, mid 2010) to your Apple TV. Some use AirPlay to display video from your Mac to a TV high definition, looks like AirPlay Mirroring requires an Early 2011 or later MacBook Pro:
Required to use AirPlay
If you go to the Apple menu > System Preferences, click on monitors and do not see the option to "See the mirroring of the options in the menu bar when it is available," your Mac does not meet these requirements.
Minimum requirements if your Mac and Apple TV are on the same network:
- Apple TV (2nd generation or later) with the latest version of the Apple TV software
- For mirroring of your screen to display your desktop, one of the following computers Mac with OS X Lion mountains v10.8 or later version:
Minimum requirements for peer-to-peer AirPlay, which allows visitors to quickly and easily connect their Mac or an iOS device to your Apple TV without getting the passwords and connection to the network Wi - Fi:
- Apple TV (3rd generation Rev A, model A1469 or later version) with the latest version of the Apple TV software
- Mac with OS X Yosemite v10.10 or later version (2012 or later)
For help AirPlay of Quicktime or Safari for your Apple TV, see the instructions and the "Get help" section in use AirPlay to display video from your Mac to a TV high definition.
For the reflection of your Mac on your HD TV, I suggest you to use the TV as an external display by using the Mini DisplayPort connection. The information on these links can help with getting started:
Apple Mini DisplayPort adapters: frequently asked questions (FAQ)
On Mini DisplayPort / HDMI adapters
Sincerely.
-
MacBook pro 13 inch mid-2012 with the help of el capitan
is there anyone with a macbook pro 13 inch mid 2012 that the use of el capitan?
I want to improve my macbook to mavericks in el capitan, but my friend told me not to do. Because she just update its macbook (same model with mine) and it becomes slower than before (yosemite).
Is there anyone with the same problem? Or maybe another problem after upgrade to el capitan?
It works perfectly with EC is that you have enough memory. I say that at least 8 GB is necessary. 4 GB is very marginal.
To check the compatibility of applications see:
-
I have a macbook pro 2010 and already have updated twice. Should I move a third time? I was in the apple store some time ago and I was told that I should not upgrade again. Can I update or not and why?
Upgrade what to what? We don't know what you're asking. Writing an effective communities of Apple Support question.
-
Question about webcams with Macbook Pro 13-inch, mid 2010
Bear with me as I am the most fundamental basic Mac users. I am currently using a MacBook Pro (13-inch, mid 2010) with OS X Yosemite 10.10.5 I don't use Skype or FaceTime or something like that. Recently, I joined an online course in which they said I need a webcam, headset and microphone so that I can communicate with my instructor and discussions in class.
I have really no idea what hardware inside is on my laptop. Is the built in camera something that could be used for this purpose? Or do I need to buy these separately three elements to make this work? And if yes, are you easy to install and can anyone recommend something good, but also low-cost as possible.
Thanks in advance for your time.
michellew_ wrote:
Is the built in camera something that could be used for this purpose?
Or do I need to buy these separately three elements to make this work?
Your built in FaceTime, camera is sufficient. This is the idea. outdoor cameras are mostly a thing of the past. If the internal webcam is broken, an external is always an option repair vs.
You may need their proprietary software to connect to their course however
-
Hi all!
I have a MacBook Pro (13-inch, mid 2010, 2.66 GHz Intel Core 2 Duo).
Well, after years of abuse, the thinner rope (which connects to the Macbook) began to tear. I tried to drag an above shrink wrap to fix and make it last a little longer, but now I find myself stirring the rope around so he can start loading.
in any case, I found a company after-market on Amazon called Supsun making (link below) and recently purchased a. He said that going to work with my Macbook, but I think not even check what power mine use and after he woke up, I found out mine originally a 60w.
Will this hurt Magsafe Supsun 85w power adapter my mid 2010 13-inch Macbook in anyway?
I thank you for all your comments!
Link to Supsun adapter that I bought on Amazon:
F8 & PSC = 1 https://www.Amazon.com/GP/product/B01IP3YNA6/ref=oh_aui_detailpage_o00_s00?IE=UT
I, personally, look at the price difference and ask myself I'd be sad if I saved money and things did not work well.
Review, carefully, then users of the product review.
Maybe you are looking for
-
Videos won't play youtube or other sites. They play in Chrome and played a few days ago. I have re-installed Flash - no help.
-
I have hp smart 2.7.0 10 printing that's to say, but how to do it on firefox 36
I have smart printing to HP 2.7.0.238 on ie 10 browser but how do I get it in firefox 36. I have HADD to reset firefox and he lost as one 2.1.0.235 old was on firefox
-
Trying to copy files from my old RAZR to the new HD and it appears to the internal memory is no longer available for access via the USB connection to the computer. Am I missing a setting or is it a permanent change in the system? Stuart
-
Need Ethernet controller driver
I bought a new laptop HP Pavilion g6-2314eeand I don't want to install windows 8I want to install windows 7 64 bit and I can't find the drivers I tried to install them and its worked, but I have ethernet problem that I can not find the ethernet contr
-
Windows 7 32 bit HP Officejet Pro 8600 more e-All-in-One N911g Wireless I use the automatic document feeder to scan several pages but scan stops on the last page I ran the print and scan doctor, reset complete semi with the representative of phone bu