MacBook Pro crashes when connecting to WiFi at home
Hi all
Short:
When I connect to some of my macbook pro WiFi networks freezes. By freezing I mean all input devices stop working: no touchpad, no keyboard, no external mouse, no keyboard. My laptop stops 30 seconds after the Frost is out of the reboot. The problem is worse at home. He will die almost instantly if I try to use my home network. On the road, it can take an hour or two, then freeze! At work, life seems almost endless, but it froze. More details to follow.
The Machine:
Hardware information: ⓘ
MacBook Pro (retina, 15 inches, mi 2014)
[Technical details] - [User Guide] - [warranty & Service]
MacBook Pro - model: MacBookPro11, 3
1 2.5 GHz Intel Core i7 CPU: 4 strands
16 GB RAM not extensible
BANK 0/DIMM0
OK 8 GB DDR3 1600 MHz
BANK 1/DIMM0
OK 8 GB DDR3 1600 MHz
Bluetooth: Good - transfer/Airdrop2 taken in charge
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 194
Video information: ⓘ
Iris Pro Intel
Color LCD 2880 x 1800
NVIDIA GeForce GT 750M - VRAM: 2048 MB
System software: ⓘ
OS X El Capitan 10.11.4 (15E65) - since startup time: less than an hour
Disk information: ⓘ
APPLE SSD SM0512F Disk0: (500,28 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) < not mounted >: 210 MB
Recovery HD (disk0s3) < not mounted > [recovery]: 650 MB
Macintosh HD (disk 1) /: 499,06 (Go 92.99 free)
Encrypted AES - XTS unlocked
Storage of carrots: disk0s2 499.42 GB Online
USB information: ⓘ
Apple Inc. Apple keyboard / Trackpad
Apple Inc. BRCM20702 hub.
Apple Inc. Bluetooth USB host controller.
Symptoms:
- When I connect everything first a loading bar is shown, sometimes it will freeze it and start/stop.
- Shortly after I log in, before you do anything, but moving the mouse, it will freeze.
- Sometimes I can not connect and it will work fine for a few minutes, until I use all that internet: firefox, safari, mail, any software that checks the license through the internet, then it freezes.
- Other times, I can work on the internet without pain for hours.
- Sometimes it will work very well, I will walk away and the machine goes to sleep. When I wake up, it will freeze. With and without the WiFi on.
- Sometimes it will work very well, I'll close the lid for a certain period of time for 1 minute to 24 hours and sometimes when I open it it will freeze.
- It crashed when booting in verbose mode. Died when something with bluetooth. I tried only once.
- When in recovery mode (CMD + R), I can run the utility disc fine, but if I want to reinstall OS X, the minute, trying to download (after signing with my Apple ID) it will freeze. It's the only way I've been able to reliable and predictable way to reproduce this problem, however, as on my home network.
- There is never crash logs in the console. I have never one "your machine should be stopped." The only way that I know that there was a problem is that I will ask you to log in and when I do, none of my programs are still open.
Where this happens:
- On my work WiFi network, it's hardly a question. Happened at least 5 times in the last year.
- During a journey (so any number of networks and equipment) will occur once an hour.
- At home, he can go months without a pass and then, as yesterday (24/04/16), occur continuously for hours on end. (I have just let my laptop open and hear the chime start about once a minute).
What I tried:
- Reinstalled OS X.
- Run diagnostics (CMD + D)
- Reset the PRAM and SMC
- Run recovery stuff (CMD + R)
- Safe mode has the same problems; When internet is used, it freezes.
- That thing where you delete all of your connections wifi, both in the Terminal and in the GUI.
- Disable IPV6 on my Macbook Pro
- The laptop is not hot. Power supply or the battery power does not make a difference.
Other stuff:
- I have an old Macbook Pro (running Yosemite) who doesn't have these problems. There is another Windows Mobile and apple and windows Phone which does not have these problems.
- Using WiFi at home and Arris TG1682G me provided by Comcast/Xfinity.
- My laptop froze all the time and then I went to another network (neighbor thank you!) and everything seems fine.
As my computer can still freeze on other networks I'll post this now and change it. I don't want to lose that.
I can't find a button change. Shortly after I posted this my macbook pro has frozen and restarted. I was not on my wifi at home.
Tags: Notebooks
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Thank you for using communities of Apple Support.
If I understand your post as your MacBook Pro crashes after waking it from sleep mode. I know how it is important for your MacBook Pro to run smoothly for you. I recommend the first restart your Mac in Mode safe and test it and then restart as usual and test again.
Try safe mode if your Mac does not end commissioning
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