MacBook pro retina (2015) gel and stop
I had problems with my 13 inch retina Macbook pro (bought in March 2015, Yosemite running) for a few months. Just before Christmas, he had massive 'kernel panic' mistakes off and turns not again. Envoy than inside and they replaced the logic board. Everything is OK until last week, during navigation, laptop has frozen and closed. When the computer reboots, the apple symbol appears but boot would not end. Sent him again, and he must have the replaced SSD (it wouldn't remove to do a delete/reinstall of the operating system). Since then, it froze and shut down twice. The last time, on reboot, I got an error message saying that it had put back on after an error. The error log is below. Any idea what the problem might be? Another hardware problem? Waiting for him in a way catastrophic crash is still ruin my productivity! Thanks in advance!
Anonymous UUID: 4A8A1E5B-CA21-3E05-1D22-3B41FCB52935
Fri Feb 26 07:54:33 2016
Panic report *.
Machine-check capabilities: 0x0000000001000c07
family: 6, model: 61 stepping: firmware 4:33
signature: 0x306d4
Intel Core i7-5557U CPU @ 3.10 GHz
7 banks of error reports
Processor 2: IA32_MCG_STATUS: 0 x 0000000000000005
IA32_MC1_STATUS (0 x 405): 0xbf80000000000114
IA32_MC1_ADDR (0 x 406): 0x00000003855f9f00
IA32_MC1_MISC (0 x 407): 0 x 0000000000000086
Processor 3: IA32_MCG_STATUS: 0 x 0000000000000005
IA32_MC1_STATUS (0 x 405): 0xbf80000000000114
IA32_MC1_ADDR (0 x 406): 0x00000003855f9f00
IA32_MC1_MISC (0 x 407): 0 x 0000000000000086
panic (the appellant 2 cpu 0xffffff80156177ea): "control Machine 0xffffff801530e096, registers: \n" "CR0: 0x000000008001003b, CR2: 0x00007ff1638473fe, CR3: 0x00000004059f605b, CR4: 0x00000000003627e0\n '" RAX: 0xfffffffffffffef0, RBX: 0xffffff803d56d000, RCX: 0x00000000000000fa, RDX: 0x0000000000001650\n "" RSP: 0xffffff82001635e8, PBR: 0xffffff8200163620, IHR: 0xffffff803d56df9e, RDI: 0xffffff803d56de8e\n "" R8: 0 x 0000000000000200, R9: 0xffffff8034810408, R10: 0 x 0000000000000016, R11: 0x0000000000000000\n ' ' R12: 0xffffff8034810408, R13: 0xfffffffffffffffe, R14: 0x000000000000000e, R15: 0x0000000000000000\n "" RFL: 0 x 0000000000010206, RIP: 0xffffff801530e096, CS» ': 0 x 0000000000000008, SS: 0x0000000000000010\n "" error code: 0x0000000000000000\n"@/SourceCache/xnu/xnu-2782.50.1/osfmk/i386/trap_native.c:1 68.
Backtrace (2 CPU), Frame: Return address
0xffffff81f4035e90: 0xffffff801552ad21
0xffffff81f4035f10: 0xffffff80156177ea
0xffffff81f4036070: 0xffffff801563454f
0xffffff8200163620: 0xffffff8015973dd7
0xffffff8200163700: 0xffffff8015970e99
0xffffff82001637f0: 0xffffff8015927f67
0xffffff82001638f0: 0xffffff8015964011
0xffffff8200163a40: 0xffffff8015964bef
0xffffff8200163ad0: 0xffffff801576edbe
0xffffff8200163b50: 0xffffff8015759f51
0xffffff8200163f50: 0xffffff8015a4b376
0xffffff8200163fb0: 0xffffff80156344a6
Corresponding to the current thread BSD process name: Google Chrome
Mac OS version:
14F1605
Kernel version:
14.5.0 Darwin kernel version: kills Sep 1 21:23:09 PDT 2015; root:XNU-2782.50.1~1/RELEASE_X86_64
Kernel UUID: 06D286E3-A8A1-3BE7-A7EB-EAC6E0C69758
Slide kernel: 0 x 0000000015200000
Text of core base: 0xffffff8015400000
Text __HIB base: 0xffffff8015300000
Name of system model: MacBookPro12, 1 (Mac-E43C1C25D4880AD6)
Availability of the system in nanoseconds: 36620733148
last load kext to 8075453805: com.sophos.kext.sav 9.2.50 (addr 0xffffff7f95c18000 size 28672)
kexts responsible:
com Sophos.kext.SAV 9.2.50
com Sophos.nke.SWI 9.2.50
com.apple.driver.AudioAUUC 1.70
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AGPM 110.19.6
com.apple.driver.ApplePlatformEnabler 2.2.0d4
com Apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.3.6f3
com.apple.driver.AppleUSBCDC 4.3.3b1
com.apple.iokit.IOBluetoothUSBDFU 4.3.6f3
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleGraphicsDevicePolicy 3.7.7
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.driver.AppleHDAHardwareConfigDriver 272.18.3
com.apple.driver.AppleHDA 272.18.3
3.10.25 com.apple.driver.AppleMuxControl
com.apple.driver.AppleBacklight 170.7.4
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleHV 1
com.apple.driver.AppleThunderboltIP 2.0.2
com.apple.driver.AppleSMCLMU 2.0.7d0
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.6f3
com.apple.driver.AppleLPC 1.7.3
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleFIVRDriver 4.1.0
com.apple.driver.AppleMCCSControl 1.2.12
com.apple.driver.AppleCameraInterface 5.36.0
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleIntelBDWGraphics 10.0.6
com.apple.driver.AppleIntelBDWGraphicsFramebuffer 10.0.6
com.apple.driver.AppleUSBCardReader 3.5.5
com.apple.iokit.SCSITaskUserClient 3.7.5
com.apple.driver.AppleUSBHub 705.4.2
com.apple.driver.CoreStorageFsck 471.30.1
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.BootCache 36
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.7.1
com.apple.iokit.IOAHCIPassThrough 1.0.3
com.apple.driver.AppleAHCIPort 3.1.2
com.apple.driver.AppleTopCaseHIDEventDriver 67
com.apple.driver.AirPort.Brcm4360 930.37.3
com.apple.driver.AppleUSBXHCI 710.4.11
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 3.1
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 3.1
com.apple.driver.AppleAPIC 1.7
com Apple.NKE.applicationfirewall 161
com Apple.Security.Quarantine 3
com.apple.security.TMSafetyNet 8
com Apple.kext.Triggers 1.0
com.apple.driver.DspFuncLib 272.18.3
com.apple.kext.OSvKernDSPLib 1.15
3.10.25 com.apple.driver.AppleGraphicsControl
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.6f3
com.apple.iokit.IOBluetoothFamily 4.3.6f3
com.apple.driver.AppleHDAController 272.18.3
com.apple.iokit.IOHDAFamily 272.18.3
com.apple.iokit.IOAudioFamily 203.3
com.apple.vecLib.kext 1.2.0
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.driver.AppleThunderboltEDMSink 4.0.3
com.apple.driver.AppleThunderboltDPOutAdapter 4.0.6
com.apple.driver.AppleSMBusController 1.0.13d1
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.IOPlatformPluginFamily 5.9.1d7
com.apple.iokit.IOUSBUserClient 705.4.0
com.apple.driver.AppleIntelLpssUART 2.0.57
com.apple.iokit.IOSerialFamily 11
com.apple.iokit.IOSurface 97.4
com.apple.iokit.IONDRVSupport 2.4.1
3.10.25 com.apple.AppleGraphicsDeviceControl
com.apple.iokit.IOAcceleratorFamily2 156.16
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.AppleUSBMergeNub 705.4.0
com.apple.iokit.IOUSBHIDDriver 705.4.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.5
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.5
com.apple.iokit.IOUSBMassStorageClass 3.7.2
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5
com.apple.driver.AppleUSBComposite 705.4.9
com.apple.driver.CoreStorage 471.30.1
com.apple.iokit.IOAHCIFamily 2.7.5
com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.driver.AppleHIDKeyboard 176,2
com.apple.driver.AppleHSSPIHIDDriver 41.3
com.apple.driver.AppleMultitouchDriver 264,6
3.1.7 com.apple.driver.AppleThunderboltNHI
com.apple.iokit.IOThunderboltFamily 4.2.2
com.apple.iokit.IO80211Family 730.60
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.driver.AppleHSSPISupport 41.3
com.apple.iokit.IOUSBFamily 720.4.4
com.apple.driver.AppleIntelLpssSpiController 2.0.57
com.apple.driver.AppleIntelLpssI2C 2.0.57
com.apple.driver.AppleIntelLpssGspi 2.0.57
com.apple.driver.AppleIntelLpssDmac 2.0.57
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com Apple.Security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 398
com.apple.iokit.IOStorageFamily 2.0
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 3.1
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.Libm 1
com Apple.KEC.pthread 1
com Apple.KEC.corecrypto 1.0
Model: MacBookPro12, 1, MBP121.0167.B14 of BootROM, 2 processors, Intel Core i7, 3.1 GHz, 16 GB, MSC 2.28f7
Graphics card: Intel Graphics Iris 6100 6100, integrated Intel Iris graphics card
Memory module: DIMM0/0, 8 GB DDR3, BANK 1867 MHz, 0x02FE, 0x4544464232333241314D412D4A442D460000
Memory module: DIMM0/1, 8 GB DDR3, BANK 1867 MHz, 0x02FE, 0x4544464232333241314D412D4A442D460000
Airport: spairport_wireless_card_type_airport_extreme (0x14E4, 0 x 133), Broadcom BCM43xx 1.0 (7.15.166.24.3)
Bluetooth: Version 4.3.6f3 16238, 3 services, 27 aircraft, 1 incoming serial ports
Network service: Wi - Fi, AirPort, en0
Serial ATA Device: APPLE SM0512G, GB 500,28 SSD
USB device: Memory card reader internal
USB Device: USB Bluetooth host controller
USB device: My book 1110
Bus crush: MacBook Pro, Apple Inc., 27.1
You may be dealing with a hardware failure, but even if so, you must get rid of the 'Sophos '.
Please remove the Sophos product by following the instructions on this page, so this one, if any. If you have a different version, the procedure may be different.
Back up all data before making any changes. Never install a software "anti-virus" or "anti-malware" again.
Tags: Notebooks
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Anonymous UUID: 5B53B931-D468-16CA-5AB6-F64B05E5B74D
Sea 2 16:01:25 dec 2015
Panic report *.
panic (cpu 3 0xffffff80033d6bba appellant): Kernel trap at 0xffffff913529d810, type 14 = page fault, registers:
CR0: 0X000000008001003B, CR2: 0X000000010604A3E0 CR3: 0X000000022674C0DC CR4: 0X00000000003627E0
RAX: 0X000000010604A3E0, RBX: 0 X 0000000000000000, RCX: 0X000000000000000A RDX: 0 X 0000000000000000
RER: 0XFFFFFF800FC68F50, RBP: 0XFFFFFF800FC68F50, IHR: 0 X 0000000000000001, RDI: 0 X 0000000000000015
R8: 0 X 0000000000000000, R9: 0XFFFFFF800FC68EA8, R10: 0X000000010604A2A0 R11: 0 X 0000000000000015
R12: 0XFFFFFF91318A5000, R13: 0 X 0000000000000000, R14: 0XFFFFFF7F85DEC560 R15: 0XFFFFFF800FC68FC0
RFL: 0 X 0000000000010202, RIP: 0XFFFFFF913529D810, CS: 0000000000000008, SS 0 X: 0 X 0000000000000000
Fault CR2: 0x000000010604a3e0, error code: 0 x 0000000000000001, CPU error: 0 x 3 fault SMAP, PL: 0
Backtrace (CPU 3), frame: return address
0xffffff800fc68be0: 0xffffff80032e5307
0xffffff800fc68c60: 0xffffff80033d6bba
0xffffff800fc68e40: 0xffffff80033f4313
0xffffff800fc68e60: 0xffffff913529d810
0xffffff800fc68f50: 0xffffff913527e550
0xffffff800fc68f70: 0xffffff913529c10b
0xffffff800fc68fb0: 0xffffff913532ec0e
0xffffff910f70b9e0: 0xffffff913529c44d
0xffffff910f70ba20: 0xffffff7f85dba77a
0xffffff910f70bac0: 0xffffff7f85dc1bb0
0xffffff910f70bb40: 0xffffff7f85dc1dc3
0xffffff910f70bb60: 0xffffff80035401d2
0xffffff910f70bba0: 0xffffff800352e2be
0xffffff910f70bc30: 0xffffff80035232ea
0xffffff910f70be20: 0xffffff800378a40b
0xffffff910f70be50: 0xffffff80037cb16d
0xffffff910f70bf60: 0xffffff800382afd1
0xffffff910f70bfb0: 0xffffff80033f4b16
Extensions of core in backtrace:
com.bluestacks.kext.Hypervisor (4.3.26) [9B998E96-C1FD-3047-A130-49103838AAD8] @0 x ffffff7f85db2000-> 0xffffff7f85e09fff
The process corresponding to the current thread BSD name: bstservice
Mac OS version:
15B 42
Kernel version:
Darwin Kernel Version 15.0.0: Sat Sep 19 15:53:46 PDT 2015; root:XNU-3247.10.11~1/RELEASE_X86_64
Kernel UUID: AB5FC1B4-12E7-311E-8E6F-9023985D8C1D
Slide kernel: 0 x 0000000003000000
Text of core base: 0xffffff8003200000
Text __HIB base: 0xffffff8003100000
Name of system model: MacBookPro12, 1 (Mac-E43C1C25D4880AD6)
Availability of the system in nanoseconds: 6400695667979
last load kext to 6400114195260: com.bluestacks.kext.Hypervisor 4.3.26 (0xffffff7f85db2000, size 360448 addr)
Finally unloaded kext to 365277337481: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f85daa000 size 61440)
kexts responsible:
com.bluestacks.kext.Hypervisor 4.3.26
com Apple.filesystems.smbfs 3.0.0
com.apple.driver.AudioAUUC 1.70
com.apple.iokit.IOBluetoothSerialManager 4.4.2f1
com.apple.driver.AGPM 110.20.21
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.ApplePlatformEnabler 2.5.1d0
com Apple.filesystems.autofs 3.0
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleHDA 272.50.31
com.apple.driver.AppleGraphicsDevicePolicy 3.7.7
com.apple.driver.AppleUpstreamUserClient 3.6.1
com Apple.Driver.pmtelemetry 1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHV 1
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.2f1
com.apple.driver.AppleLPC 3.1
com.apple.driver.AppleSMCLMU 208
com.apple.driver.AppleThunderboltIP 3.0.8
com.apple.driver.AppleCameraInterface 5.41.0
com.apple.driver.AppleIntelBDWGraphics 10.1.0
com.apple.driver.AppleIntelBDWGraphicsFramebuffer 10.1.0
com.apple.driver.AppleBacklight 170.8.1
com.apple.driver.AppleMCCSControl 1.2.13
com.apple.driver.AppleUSBCardReader 3.7.1
com.apple.iokit.IOAHCIBlockStorage 2.8.0
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.BootCache 37
3.1.5 com.apple.driver.AppleAHCIPort
com.apple.driver.AppleTopCaseHIDEventDriver 86
com.apple.driver.AirPort.Brcm4360 1010.14.1a4
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 4.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 4.0
com.apple.driver.AppleAPIC 1.7
com Apple.NKE.applicationfirewall 163
com Apple.Security.Quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleXsanScheme 3
com Apple.Driver.USB.Ethernet.asix 5.0.0
com.Apple.Driver.USB.Networking 5.0.0
com Apple.kext.Triggers 1.0
com.apple.driver.DspFuncLib 272.50.31
com.apple.kext.OSvKernDSPLib 525
com.apple.driver.CoreCaptureResponder 1
com.apple.driver.AppleHDAController 272.50.31
com.apple.iokit.IOHDAFamily 272.50.31
com.apple.iokit.IOAudioFamily 204,1
com.apple.vecLib.kext 1.2.0
com.apple.driver.AppleGraphicsControl 3.11.33b1
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.2f1
com.apple.iokit.IOBluetoothFamily 4.4.2f1
com.apple.driver.IOPlatformPluginFamily 6.0.0d7
com.apple.iokit.IOSerialFamily 11
com.apple.iokit.IOSurface 108.0.1
com.apple.AppleGraphicsDeviceControl 3.11.33b1
com.apple.iokit.IOAcceleratorFamily2 203.10
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.AppleSMBusController 1.0.14d1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7
com.apple.iokit.IOUSBMassStorageDriver 1.0.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1
com.apple.driver.CoreStorage 517
com.apple.iokit.IOAHCIFamily 2.8.0
com.apple.driver.AppleThunderboltDPInAdapter 4.1.2
com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.2
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.driver.AppleHIDKeyboard 181
com.apple.driver.AppleMultitouchDriver 304,9
com.apple.driver.AppleHIDTransport 5
com.apple.driver.AppleHSSPIHIDDriver 41.6
com.apple.driver.AppleThunderboltNHI 4.0.4
com.apple.iokit.IOThunderboltFamily 5.0.6
1101.24 com.apple.iokit.IO80211Family
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com Apple.Driver.corecapture 1.0.4
com.apple.driver.AppleHSSPISupport 41.6
com.apple.driver.AppleIntelLpssSpiController 2.0.57
com.apple.driver.AppleIntelLpssDmac 2.0.57
com.apple.driver.AppleIntelLpssGspi 2.0.57
com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1
com.apple.driver.usb.AppleUSBXHCI 1.0.1
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.iokit.IOUSBHostFamily 1.0.1
com.apple.driver.AppleUSBHostMergeProperties 1.0.1
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com Apple.Security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 415
com.apple.iokit.IOStorageFamily 2.1
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 4.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.Libm 1
com Apple.KEC.pthread 1
com Apple.KEC.corecrypto 1.0
System profile:
Airport: spairport_wireless_card_type_airport_extreme (0x14E4, 0 x 133), Broadcom BCM43xx 1.0 (7.21.94.29.1a4)
Bluetooth: Version 4.4.2f1 16391, 3 services, 27 aircraft, 1 incoming serial ports
Bus crush: MacBook Pro, Apple Inc., 27.1
Memory module: DIMM0/0 BANK, 4 GB DDR3, 1867 MHz, 0x80AD, 0x483943434E4E4E424C54414C41522D4E5544
Memory module: DIMM0/1 BANK, 4 GB DDR3, 1867 MHz, 0x80AD, 0x483943434E4E4E424C54414C41522D4E5544
USB device: USB 3.0 Bus
USB Device: USB Bluetooth host controller
Serial ATA Device: APPLE SM0128G, 121,33 GB SSD
Model: MacBookPro12, 1, MBP121.0167.B14 of BootROM, 2 processors, Intel Core i5, 2.7 GHz, 8 GB, MSC 2.28f7
Network service: Wi - Fi, AirPort, en0
Graphics card: Intel Graphics Iris 6100 6100, integrated Intel Iris graphics card
Uninstall the following the instructions of developers: com.bluestacks.kext.Hypervisor
A test to see if you get the kernel panics After uninstallation.
If you don't get panic, check with the developer for updates.
If you still have a panic, then it is likely a hardware fault, which could be the Ethernet adapter.
If she goes crazy with the removed adapter, bring it in an Apple Store or certified repair for the Analysis Center.
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MacBook Pro retina 2015 running El capitan
Have the issues surrounding El Capitan and first corrected cc pro, as I think to buy a macbook pro to run the Prime Minister?
Hi Tasha,
With a new update of El Capitan (10.11.1) & a new update Premiere Pro CC 2015 (9.1) most of the questions is addressed.
You can view the list of fixed bug: first Pro CC 2015 (9.1) bug fixes
Kind regards
Navdeep Pandey
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MacBook Pro retina 2015 (1 month)
Hello I can't work on my macbook pro when I am sitting on my couch! If I move my laptop, it goes to sleep, I see a black screen and I have to log back into my account. Do you have any suggestions?
Thanks for your help.
Luigi
Introduce the MBP for service under the provisions of the warranty. That should not happen.
Ciao.
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Odore di su bruciato MacBook Pro retina 2015
Buonasera,
Oggi afternoon ho aperto computer, no attaccato alla corrente, e ha fatto una piccola scintilla sul lato della tastiera Sinestro, e adesso quando Moussa he naso vicino wears thunderbolt sento UN strong odore di bruciato (sono passage gia various ores da quando e successo).
Very Prenotero an appuntamento al. genius, my in the meantime mi'd turned out some parere in merito
Grazie.
betraix wrote:
Buonasera,
Oggi afternoon ho aperto computer, no attaccato alla corrente, e ha fatto una piccola scintilla sul lato della tastiera Sinestro, e adesso quando Moussa he naso vicino wears thunderbolt sento UN strong odore di bruciato (sono passage gia various ores da quando e successo).
Very Prenotero an appuntamento al. genius, my in the meantime mi'd turned out some parere in merito
Grazie.
Translate
Good evening
This afternoon, I opened the computer not and done a little Sparks on the left side of the keyboard, and now when I put my nose close ports thunderbolt feel a burning smell (spent already several hours since it happened).
Without a doubt the booking of an appointment at the genius, but in the meantime, I would like to have some opinions.
Thank you.
Translate in case that someone has a better suggestion:
In the meantime, cut your MacBook if is not already extinct. Do not connect. Make the appointment at the Genius bar is the right thing to do. Bring your power and only other cables, that you can use with your MacBook.
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MacBook pro retina start/stop
After installing OS X 10.11.6 my macbook pro retina spontaneously restarts or stop.
Any ideas?
Thank you
m
Mine breaks down several times in mobile mode. However it never crashes when I use the HDMI port connected to a monitor
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Bought my macbook pro retina in 2014 and the display shows signs of worn out, even though I was very careful using this computer. Warranty has expired. Is there anyone who can advise me what I can do? Thanks Zoltan
Make an appointment at an Apple store genius bar for a free evaluation. There is no software solution to your problem.
Ciao.
-
I need comments, pro and con, the most recent manufactured (10.11.3) or MacBook Pro (retina, 13 inch, mid-2015) OS X El Capitan (10.11.2) with 8 GB of memory, 251 GB of storage Flash, 2.7 GHz processor.
It's nice, something specific you need to know?
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Hi, I have a macbook pro retina 15 "(mid-2015) and I would like to connect it to my I-mac to use as monitor." The i - mac is 2009 and a not a port Thunderbolt... wouldn't I need a love at male Cable DVI?
Any help / advice would be much appreciated... Thank you!
Your iMac has minidisplay port? Here are the conditions:
https://support.Apple.com/en-us/HT204592
Ciao.
-
Sometimes the Trackpad and keyboard from my MacBook Pro retina, 13-inch, early 2015 responds at the same time, have no other choice I have shut it off by holding the power button.
Help me to solve this problem, if anyone knows the same problem or someone have it fixed.
Technical specification :
Operating system: OS x YOSEMITE 10.10.5
MacBook Pro (retina, 13 inches, early 2015)
2.7 GHz Intel Core i5 processor
8 GB 1867 MHz DDR3 memory
Storage 128GB PCIe - based flash storage
Graphics Intel Graphics Iris 6100 1536 MB
ROM version: MBP121.0167.B14
Version SCM (System): 2.28f7
Please make an appointment at the Apple Store - Genius Bar store and bring it into service. If you are in the United States or is unable to make an appointment in this way, contact your Apple store.
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13 "Macbook Pro retina heats up on the bridge and google maps satellite
Hello!
I have a 13 "Macbook Pro retina
I noticed that when using google satellite view maps (no matter if in Safari or another browser) my Mac begins to quickly heat up to 102 degrees Celsius (I use https://www.seense.com/menubarstats/ to measure the speed of the CPU temp and fan, but even without any application, you can easily feel the high temp and hear the blowing fan) the fan also starts to blow at maximum speed. When I left the site everything returns to normal.
Same thing happens when I discover the overpass in Maps.app. When I left the temperature goes down to normal.
I can compare the situation with my MacBook Air a years more and I have none of these problems in this regard. Strange that both Mac have only the Integrated GPU. No idea what may cause heat upward? Dealing with the satellite or view 3d demanding for rMBP but not for the older MBA buildings? Both on the latest version of the model
Thank you!
Hello there, villovsky.
Looks like you see increases in temperature and fan problems when using particularly intense applications on your MacBook Pro. The following Knowledge Base article offers up to large initial measures for troubleshooting:
Reset the management system (SCM) controller on your Mac.
Before resetting the SMC
Reset the SMC only after trying all the other standard troubleshooting. Try each of the following steps in this order before resetting the SMC. Test the issue after performing each step of troubleshooting to see if the problem persists.
- Press Command-Option-ESC to force stop any application that is not responding.
- Put your Mac to sleep choosing sleep from the Apple menu. After that he went to sleep, to wake up the computer.
- Restart your Mac by selecting restart from the Apple menu.
- Stop your Mac by choosing stop from the Apple menu.
- If your Mac does not, forcing the Mac to stop by pressing and holding the button for 10 seconds. You will lose any unsaved in all open applications work.
If you are using a Mac laptop, which is the power or battery issues:
- Unplug the adapter from your Mac and the electrical outlet for a few seconds, then plug it back.
- Stop your Mac.
- Remove and reinsert the battery, if it is removable battery.
- Restart your Mac.
If the problem is still not resolved, you may need to reset the SMC. See indicators and the steps below.
Indicators that need to be reset your SMC
After you perform a standard troubleshooting, these symptoms can indicate that a SMC reset may be necessary:
- The computer fans operate at high speed, even if the computer does not have a very heavy use and is properly ventilated.
- The backlight on the keyboard not behave correctly on Macs with this feature.
- The led State (SIL) not behave correctly on Macs with this feature.
- Battery LEDs, if present, are not well behaved on laptops Mac with a non-removable battery.
- The backlight of the screen does not correctly to changes in ambient light on Macs with this feature.
- The computer does not respond to the when you press the power button.
- Mac laptop does not properly when you close or open the cover.
- The computer sleeps or stops unexpectedly.
- Battery does not charge properly.
- The MagSafe LED power adapter does not have the correct activity.
- The computer performs exceptionally slowly, even if she is not experiencing abnormally high CPU utilization.
- Application icons can bounce on the dock for a while when opened.
- Applications may not work correctly, or they may stop responding after the opening.
- A computer that supports target display mode does not switch in or out of target display mode as expected, or it goes in or out of view target at unexpected times.
- Autour lighting of on a Mac Pro I/o ports (end 2013) does not turn on when you move the computer.
Reset the SMC on Mac Laptops
First determine if the battery is removable. Computers Mac notebooks with a non-removable battery include MacBook Pro (early 2009) and later, all models of MacBook Air, MacBook (late 2009) and MacBook (retina, 12 inch, early 2015). Learn more about batteries for computers laptops Mac.
If the battery is good behaviour
- Stop the Mac.
- Plug the MagSafe or USB - C adapter to a power source and to your Mac.
- Use the built-in keyboard, press shift-control-Option on the left side of the keyboard, then press the power button at the same time.
- All the keys to unlock, then press the power button to turn on your Mac
If the battery is removable
- Stop the Mac.
- Unplug the MagSafe from Mac power adapter.
- Remove the battery. (Learn about removing the battery in the MacBook and MacBook Pro computers).
- Press and hold the power button for 5 seconds.
- Reconnect the battery and the MagSafe power adapter.
- Press the power button to turn on the Mac.
The LED on the MagSafe power adapters could change State or temporarily disable when you reset the SMC.
Thank you for being a part of the communities of Apple Support.
Kind regards.
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Flashing question mark in the Macbook Pro Retina early 2015 at startup problem
I have the 128 GB of Macbook Pro retina early 2015 model. I bought my macbook, the year last January 2015. I am just now having problem with my mac. When I'm trying to boot my laptop it shows the flashing question mark and it does not start after that. For a while it worked, but after the update the laptop is never again.
After reading all the articles related to this issue and even after trying it the entire process for the departure of mac. I'm not able to start.
I tried all the normal recovery process in the process of recovery of the internet, but still it does not work for me. When I select the disk utility in the dialog box, the drive does not appear here, so I can't erase and start to reinstall the operating system.
What should I do now? I was looking for OEM SSD, but it's very expensive. with this prize money of (here in INDIA RS - 50 k) I can get the Macbook Air.
If please guide me on how to start the mac or what do I do next?
Thank you.
Frank Bsu
We have no way of knowing exactly what you have tried that doesn't work unless you tell us. A flashing question mark boot means that your Mac is unable to locate a startup disk to boot from.
If you haven't tried... start your Mac holding the key Option. That should launch the boot window manager have been, you can select the startup disk, and then click on restart.
If this does not help, you will need to take the Mac for the service.
If a flashing question mark appears when you start your Mac - Apple Support
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