Similar Questions

• Unable to Scan to the computer after downloading macOS Sierra. Is this a software problem?

  How can I scan from HP Envy 4500 to computer after downloading macOS Sierra?

  Hello wdemetris,

  Thanks for asking for scanning helps here in the Apple Support communities. I understand how it is important to have access to your scanner and am happy to offer help for this.

  As a precaution, we always recommend that you have backups to make sure that all your data is safe. You can perform a backup using Time Machine and an external hard drive. Use this article to help make a backup of your Mac: use Time Machine to back up or restore your Mac.

  Then, in accordance with article help: printer and scanner for Sierra, El Capitan, Yosemite, and the Mavericks macOS software, the HP Envy 4500 e-all-in-one is supported for printing and scanning. The drivers must be installed, but if not, if it please go to the App Store and check the updates tab to see if there are updates for HP. If there is, please install.

  If you have only general questions about how to get your updated scanner in place or how to scan pictures, please check out these two articles: macOS Sierra: implement a scanner & macOS Sierra: scan images or documents. If everything is configured correctly and you still have problems scanning, please visit this help article: macOS Sierra: scanning troubleshooting.

  Thanks again and have a great rest of your day.

• App store, Safari and iTunes does not connect to the Internet after installing macOS Sierra

  App store, Safari and iTunes does not connect to the Internet after installing macOS Sierra

  After upgrade 'OS X El Capitan' to "macOS Sierra" window only empty "App store" and page "Safari" made its appearance, no error message shows. store "iTunes" and "Dictionary" does not connect too.

  But Google chrome works well.

  So have you tried the next steps in your original post that Safari does not work after installing macOS Sierra:

  (1) x OS: "Unable to connect" or "unable to connect to the App Store. An internet connection is required"- Apple Support

  2) Advanced the steps to correct the problems with the iTunes Store - Apple Support connection

• macOS Sierra stuck on the Time Machine backup

  Its been 2 weeks now since I updated to macOS Sierra and my Time Machine backup is always stuck on "preparing backup" and I tried different disc backup on another partition but still no luck.

  Make sure that:

  o drive the TM is excluded from Spotlight indexing non-mandatory;

  o that all software anti-virus is disabled (especially Sophos);

  o journal of iCloud and other cloud services.

  o check this article: macOS Sierra: If Time Machine still at the stage of "preparation"

• Crashing apps and the slow performance since the installation of macOS Sierra

  Hello

  Im a user of long date Mac but displays the first time that I was pretty happy with everything that on my macbook pro for the past years... until I installed Sierra a day ago.

  Since installing everything works super slow and a lot of my apps hang and crash. Things are not rosy, here is my EtreCheck report - running current version 10.12 on my MacBook Pro (mid 2010) if anyone can help would be much appreciated. Thank you

  EtreCheck version: 3.0.6 (315)

  Report generated 2016-10-07 16:52:11

  Download EtreCheck from https://etrecheck.com

  Time 06:53

  Performance: Below average

  Click the [Support] links to help with non-Apple products.

  Click [details] for more information on this line.

  Problem: Apps are broken

  Hardware Information: ⓘ

  MacBook Pro Intel Core i5, Intel Core i7 (mid-2010)

  [Data sheet] - [User Guide] - [warranty & Service]

  MacBook Pro - model: MacBookPro6, 2

  1 2.53 GHz Intel Core i5 CPU: 2 strands

  4 GB of RAM expandable - [Instructions]

  BANK 0/DIMM0

  OK 2 GB DDR3 1067 MHz

  BANK 1/DIMM0

  OK 2 GB DDR3 1067 MHz

  Bluetooth: Old - transfer/Airdrop2 not supported

  Wireless: en1: 802.11 a/b/g/n

  Battery: Health = Normal - Cycle count = 371

  Video information: ⓘ

  Intel HD Graphics

  NVIDIA GeForce GT 330M - VRAM: 256 MB

  Color LCD 1440 x 900

  Software: ⓘ

  macOS Sierra 10.12 (A 16, 323) - since startup time: less than an hour

  Disc information: ⓘ

  Hitachi HTS545050B9SA02 disk0: (500,11 GB) (rotation)

  EFI (disk0s1) < not mounted >: 210 MB

  Recovery HD (disk0s3) < not mounted > [recovery]: 650 MB

  BOOTCAMP (disk0s4) / Volumes/BOOTCAMP: 86,37 (Go 31,68 free)

  Macintosh HD (disk 1) / [Startup]: 412,50 (GB 158,46 free)

  Encrypted AES - XTS unlocked

  Storage of carrots: disk0s2 412.88 GB Online

  MATSHITADVD-R UJ-898)

  USB information: ⓘ

  Logitech USB receiver

  Card reader Apple

  Apple Inc. Apple keyboard / Trackpad

  Apple Inc. BRCM2070 hub.

  Apple Inc. Bluetooth USB host controller.

  Computer, Inc. Apple IR receiver.

  Built-in ISight from Apple Inc..

  Guardian: ⓘ

  Mac App Store and identified developers

  Kernel extensions: ⓘ

  / System/Library/Extensions

  com [no charge]. Huawei.driver.HuaweiDataCardDriver (4.0.6 - 2016-10-04) [Support]

  com [loading]. Logitech.Control Center.HID Driver (3.5.1 - SDK 10.0 - 2016-10-04) [Support]

  com [no charge]. Driver Logitech.Unifying.HID (1.2.0 - SDK 10.0 - 2016-10-04) [Support]

  [no charge] com.leapfrog.driver.LfConnectDriver (1.0.6 - SDK 10.0 - 2016-10-04) [Support]

  NET [no charge]. Thomson.iokit.USBLAN_usbpart (1.6.0 - 2016-10-04) [Support]

  Startup items: ⓘ

  HWNetMgr: Path: / Library/StartupItems/HWNetMgr

  Startup items is no longer function in OS X Yosemite or later

  Launch system officers: ⓘ

  [no charge] 7 tasks Apple

  tasks of Apple 178 [loading]

  tasks of Apple 86 [performance]

  Launch system demons: ⓘ

  [no charge] 42 tasks of Apple

  tasks of Apple 167 [loading]

  tasks of Apple 95 [performance]

  Launch officers: ⓘ

  [performance] com Logitech.Control Center.Daemon.plist (2011-11-05) [Support]

  [loaded] com.adobe.AAM.Updater - 1.0.plist (2015-09-18) [Support]

  [cannot] com.adobe.CS5ServiceManager.plist (2010-07-14) [Support]

  [loading] com.google.keystone.agent.plist (2016-07-13) [Support]

  [cannot] com.teamviewer.teamviewer.plist (08 / 08/2015) [Support]

  [cannot] com.teamviewer.teamviewer_desktop.plist (08 / 08/2015) [Support]

  Launch demons: ⓘ

  [loading] com.adobe.SwitchBoard.plist (2010-07-14) [Support]

  com.Adobe.agsservice.plist [running] (2016-08-19) [Support]

  [loading] com.adobe.fpsaud.plist (2016-08-30) [Support]

  [loading] com.apple.installer.osmessagetracing.plist (2016-09-14)

  [loading] com.google.keystone.daemon.plist (2016-09-02) [Support]

  [loading] com.teamviewer.Helper.plist (2015-03-03) [Support]

  [cannot] com.teamviewer.teamviewer_service.plist (08 / 08/2015) [Support]

  User launch officers: ⓘ

  [loading] com.adobe.AAM.Updater - 1.0.plist (2010-07-16) [Support]

  [loading] com.adobe.ARM. [...]. plist (2011-09-13) [Support]

  [loading] com.adobe.ARM. [...]. plist (2010-07-14) [Support]

  com.nero.HSMMonitor.plist [running] (2016-10-07) [Support]

  Plug-ins Internet: ⓘ

  DirectorShockwave: 12.0.6r147 - SDK 10.6 (2013-11-25) [Support]

  OVSHelper: 1.0 (2010-12-10) [Support]

  OfficeLiveBrowserPlugin: 12.3.6 (2013-03-22) [Support]

  NP_2020Player_WEB: 5.0.7.0 (2011-04-03) [Support]

  AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2015-09-18) [Support]

  FlashPlayer - 10.6: 23.0.0.162 - SDK 10.9 (2016-09-29) [Support]

  AdobePDFViewerNPAPI: 11.0.10 - SDK 10.6 (2014-12-03) [Support]

  DivXBrowserPlugin: 2.1 (2010-12-10) [Support]

  QuickTime Plugin: 7.7.3 (2016-09-14)

  Flash Player: 23.0.0.162 - SDK 10.9 (2016-09-29) is unable to contact Adobe

  iPhotoPhotocast: 7.0 (2010-07-14)

  Silverlight: 5.1.30514.0 - SDK 10.6 (2015-01-17) [Support]

  AdobePDFViewer: 11.0.10 - SDK 10.6 (2015-03-29) [Support]

  JavaAppletPlugin: 15.0.1 - 10.12 (2013-10-25) check the version of the SDK

  User Plug-ins internet: ⓘ

  Picasa: 1.0 (2011-03-29) [Support]

  Safari extensions: ⓘ

  DivX HiQ - DivX, Inc. - http://www.divx.com/en/software/divx-plus/web-player/ (2010-12-21)

  DivX Plus Web Player HTML5 < video > - DivX, Inc. - http://www.divx.com/en/software/divx-plus/web-player/ (2010-12-21)

  3rd party preference panes: ⓘ

  DivX (2010-12-10) [Support]

  Flash Player (2016-08-30) [Support]

  Logitech Control Center (2011-11-05) [Support]

  Time Machine: ⓘ

  Time Machine not configured!

  Top of page process CPU: ⓘ

  5% kernel_task

  5% WindowServer

  1% com.apple.AmbientDisplayAgent

  1% xpcproxy

  0% fontd

  Top of page process of memory: ⓘ

  Kernel_task 432 MB

  Mdworker (15) 430 MB

  Airmail beta 283 MB

  152 MB Finder

  Sandboxd 147 MB

  Virtual memory information: ⓘ

  476 MB free RAM

  3.53 GB used RAM (1.41 GB being cached)

  Used Swap 0 B

  Diagnostic information: ⓘ

  7 October 2016, 16:39:48 Self test - passed

  7 October 2016, 16:20:48 ~/Library/Logs/DiagnosticReports/Airmail Beta_2016-10-07-162048_ [redacted] .crash

  / Applications/Airmail Beta.app/Contents/MacOS/Airmail Beta

  October 6, 2016, 08:17:31 PM/Library/Logs/DiagnosticReports/App Store_2016-10-06-201731_ [redacted] .hang

  / Applications/App Store Store.app/Contents/MacOS/App

  October 6, 2016, 07:52:21 PM/Library/Logs/DiagnosticReports/station air Beta_2016-10-06-195221_ [redacted] .hang

  October 6, 2016, 14:37:32 /Library/Logs/DiagnosticReports/Preview_2016-10-06-143732_[redacted].hang

  /Applications/preview.app/Contents/MacOS/preview

  October 6, 2016, 02:37:26 PM/Library/Logs/DiagnosticReports/station air Beta_2016-10-06-143726_ [redacted] .hang

  October 6, 2016, 14:37:22 /Library/Logs/DiagnosticReports/firefox_2016-10-06-143722_[redacted].hang

  /Applications/Firefox.app/Contents/MacOS/Firefox

  October 6, 2016, 14:37:18 /Library/Logs/DiagnosticReports/Pages_2016-10-06-143718_[redacted].hang

  /Applications/pages.app/Contents/MacOS/pages

  October 6, 2016, 14:37:12 /Library/Logs/DiagnosticReports/AdobeAcrobat_2016-10-06-143712_[redacted].hang

  / / Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat

  October 6, 2016, 14:36:50 /Library/Logs/DiagnosticReports/Preview_2016-10-06-143650_[redacted].hang

  UNKNOWN PATH

  Try this first: what happens if you start in safe mode (hold down the SHIFT key during startup), the problems go away?

  Try this second in normal startup mode: what happens if you create a new user account and log in as that user, the problems go away?

  I'm not sure I'd worry about the plane crashes - it is listed as beta software

• Safari does not work after installing macOS Sierra

  Safari and apple store does not work after installing macOS Sierra

  Alas, my crystal ball is in the shop for cleaning, so you will need to provide more details on what "doesn't work" and above all error messages. First of all, let's start the App Store. Provide as much information as possible for those of us who do not sit on your shoulder.

• macOS Sierra upgrade questions

  Problems of bad battery life updated since El Capitan with macOS Sierra. "100% charged drains battery fast on Sierra for 2-3 hours only. Before the mac update OS Sierra, he could stay for 8-9 hours,". If we installed macOS Sierra and noticed that the battery life is empty very quickly on MacBook Air/Pro, iMac etc, please help me to solve the problem of this problems.

  Hey there,

  Nothing but hurt. It is a common problem in the Sierra. One of the reasons, you must take off the coast about obtaining the latest software. It can be a bit much. If I remember correctly, they do not have the issues of EL CAP battery until le.3 ou.4 updated. (this is the solution that allowed the 8-9) I would recommend just downgrading to El Cap, as I can't imagine that the loss in the life of the battery is useful for siri.   Just my 2 cents.

• My hp LaserJet 1022nw fails to analyze the download of the printer driver after that macOS Sierra upgraded.

  After switching to macOS Sierra, my printer (hp LaserJet 1022nw) WiFi does not print work orders, even if the printer seems to be to receive the order of work and how to complete it in the work queue.  Connect the printer to my MacBook Pro via USB, I am able to print without problem.  Other computers on the network continue to be able to print wireless.  When I connect via USB and try to scan a updated driver, download cause analysis a software fault message.  Any ideas on how I could proceed to continue to connect and use my printer wireless with the new OS?  The 1022nw is detectable as a printer available (wi - fi) and can normally be added to the list of printers, but doesn't have the print queue even thought that they seem to have been dealt with, and then disappear from the queue.

  Open System Preferences > Printers and Scanners and select the print tab.

  Then the right or control click on the printer on the left then click: reset the printing system

• I tried to download macOS Sierra for the last hours on my Mac, but it is still holding still to download. Should I download the El Capitan instead? All sites tell me that I should update my Safari.

  I tried to download macOS Sierra on my macbook pro iOS 10 for a few hours and it still has several hours to go. Should I just download the Capitan instead? All sites tell me that I should update my Safari or I wouldn't even through this disorder.

  You must complete the download of Sierra. It is a very large file and will take some time, especially on a slow Internet connection.

  (145165)

• How to erase a DVD - RW - macOS Sierra

  Hello

  I can find the option how to erase a DVD - RW on macOS Sierra.

  Hold down the Ctrl key and click the CD or DVD drive in the side bar of the Finder, and choose erase the rewritable disc in the context menu no longer works.

  It is stil works on OS X El Capitan as Apple describe here ☞ OS X El Capitan: burn CD and DVD

  Thanks in advance.

  Try disk utility, select the DVD in the box and click clear.

• Bootcamp in macOS Sierra

  Hello

  I'm using bootcamp on macOS Sierra (on MacBook Air 2015) and had installed Windows 10.

  I don't know if I can ask this group, but I think that the problem is a problem of bootcamp.

  When I turn on the computer to start Windows under bootcamp, it cannot generally go through the procedure of full boot with the following symptom:

  the keyboard light would not turn

  bootcamp icon does not respond (popup list will not display if I click on it) - I can't do anything to return to Mac OS

  the computer can still run other programs under Windows but only I can't switch back to Mac OS when the above symptoms appears - this is why I believe that it is related to the bootcamp rather than windows.

  I need to restart Windows, sometimes for a few times until everything seems normal again.  Sometimes I have to stop completely, then put up the start to be normal.

  Someone at - it the same experience?  Is that what I can do to fix this?

  Thank you for your help.

  You have BC6 drivers installed on Windows? Is there an element of Bootcamp in Panel configuration or the system tray?

• Disable the iCloud macOS Sierra while retaining Documents and Desktop on Macbook

  Hello

  I recently updated my Mac to macOS Sierra and during the installation process I accidentally left the synchronization "Desktop and Documents" on iCloud drive selected. He transferred some of my documents to the iCloud drive and then not others because I don't have enough storage iCloud and record my 'normal' documents is now empty.

  I often work without an internet connection, so it is essential that I am able to access all my documents without cloud. I tried to uncheck the 'Jobs' and Documents and "iCloud Drive" in System Preferences, but it left my completely empty folder documents and deleted all the contents of my office.

  I panicked because all my documents had disappeared from my computer then I reactivated "iCloud drive" and it is now restore all documents that it removed from my computer.

  I was wondering what is the correct way to disable the iCloud drive and recover my documents and desktop in the 'normal' folder and not on iCloud drive without him remove again.

  No problem with iCloud drive, just my personal preference is to have saved it on my computer.

  Any help would be greatly appreciated!

  Thank you very much

  Whyllee

  This - see move the files to the drive iCloud for Mac, after you move the files to iCloud drive to the Mac, just clear reader iCloud to stop using it.

• macOS Sierra alternative text

  I upgraded to macOS Sierra of El Capitan, at the end of September and now my list of replace text does not appear in system preferences > keyboard > text.  The list is available and works on my iPhone 7 (iOS 10.0.2).

  I have repopulated actually manually list on my Mac yesterday and today, the list is completely empty (once again, completely intact on my iPhone).

  I tried to switch and system preferences > iCloud > iCloud drive > Options > Preferences.app system on my Mac without success but also by ensuring that this edition > Substitutions > click on the replacement text 'on' in applications where the replacement text is frequently used (Safari, Messages, etc.).

  For any help or suggestion would be greatly appreciated!

  macOS Sierra

  Version 10.12

  MacBook Pro (13-inch, mid-2012)

  2.5 GHz intel Core i5

  16GB 1600 MHz DDR3

  399 GB of available storage

  Next time you go to the trouble to put them manually, export them by following the instructions in

  How to export and import substitutions of text on your Mac - Apple Support , then you can at least re - import them, rather than the tedious process of re - to manually enter their new.

• How can I get back to macOS capitan now, I'm updating macOS sierra

  How can I go back to macOS capitan now I'm updating macOS sierra already, but I don't think good for me. If you know it please help me.

  < re-titled by host >

  See: http://www.imore.com/how-downgrade-macos-sierra-back-os-x-el-capitan#boot

• Problems with mail after switching to macOS Sierra

  Hey all

  After having recently upgraded to macOS Sierra, I am unable to read my mail.

  I get the following error every time I check on "Get Mail".

  There may be a problem with the mail server or the network. Check the account settings "*" or try again.

  The server returned the error: Mail could not connect to the server 'pop1.tribcsp.com' using SSL on the default ports. Verify that this server supports SSL and that your account settings are correct.

  What does this error message mean and how can I solve this problem.

  Thank you

  Hi Michael,

  I see your message that you get an error in the mail indicating that there is a problem with the mail server or the network.  To help get this problem resolved, I suggest that you follow the steps below:
  

  If mail refers to a problem with the mail server, or the network

  Mail will say that it is impossible to connect due to a problem with the mail server or the network. For example, the message may refer to a connection that has expired, or too many simultaneous connections:

  

  If you are connected to the Internet, but the connection has expired, your email provider might be affected by a discontinuance of service. Contact them or see their status Web page to ensure that their e-mail service is online. Examples of status pages:

  • iCloud mail status
  • Gmail status
  • Status of Yahoo mail
  • Status of the AOL mail
  • Status of Outlook e-mail

  If the message indicates the number of simultaneous connections, too many of your devices is check your e-mail account at the same time. Quit Mail on one or more of your other devices.

  If you are still unable to send or receive e-mails

  1. Make sure that you have installed latest version of the Mac software updates, especially if the problem occurred immediately after the installation of a previous update.
  2. In OS X El Capitan or later version, you can see a status icon and the short error message in the upper right of the Mail window, under the search box. The message may indicate 'Network offline' or 'Connection failed', for example. Click the message to see more details on the issue.
     
  3. Check your connection to the Mail connection doctor. It might be able to say more on the issue.

  If you cannot send or receive e-mail on your Mac.

  Take care.