mail, and imap problem Vista - Windows account IMAP AOL will not send or receive any

I have the same problem as Marie-Claude.  Windows Messaging will check two email accounts, but the aol imap account will not send or receive, and it is my primary email address.  I have a security zone of windows asking for my username and password which will return an 800cccd91 error (I think) and the message that they are not valid.  The user name and password work fine by going directly on aol.com.  I turned off my avg antivirus mail and makes them require a secure password is not checked in the properties of the account.   I first noticed this problem yesterday after I had changed suppliers for remote access, but with aol imap is the only thing affected. My virus programs and spyware are up-to-date. I've seen several references to this same problem and the only other thing that I've seen mentioned that I did not is to remove and reinstall this account. If I do this, it removes all my emails stored under this account in windows mail?  What this has to do to my other computers running xp and outlook?  Other solutions?  Thank you

Delete and recreate an e-mail account in Windows Mail lost all the data. You would only on the affected computer. Be sure to restart Windows Mail after deleting the account and before recreating the account.
 
If no improvement:
Your AVG antivirus has probably been installed with its default installation option that installs an email scanner. Just disable his e-mail analysis
is not a sufficient remedy. Uninstall AVG and then reinstall, but select 'custom' install, which then allows you to deselect install his embarrassing email
scanning module. Better yet, replace it with the free Microsoft security program:
http://www.Microsoft.com/security_essentials
 
Gary van, Microsoft MVP (Mail)

"haves" wrote in the new message: * e-mail address is removed from the privacy... *
I have the same problem as Marie-Claude.  Windows Messaging will check two email accounts, but the aol imap account will not send or receive, and it is my primary email address.  I have a security zone of windows asking for my username and password which will return an 800cccd91 error (I think) and the message that they are not valid.  The user name and password work fine by going directly on aol.com.  I turned off my avg antivirus mail and makes them require a secure password is not checked in the properties of the account.   I first noticed this problem yesterday after I had changed suppliers for remote access, but with aol imap is the only thing affected. My virus programs and spyware are up-to-date. I've seen several references to this same problem and the only other thing that I've seen mentioned that I did not is to remove and reinstall this account. If I do this, it removes all my emails stored under this account in windows mail?  What this has to do to my other computers running xp and outlook?  Other solutions?  Thank you

Gary van, MVP (Mail)

Tags: Windows

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