main hard drive test giving fault

I was installing antivirus software on my hp pavilion 1303au g4. After some time it freezes so manually restarted. Restart windows give me code error 0xc00000e9. I selected the system diagnostics in the bios and the selected hard drive test he gave me a fault 4% fine in full test and quick, but he went from smart hard drive test. Vulnerabilities error codes 0305 and 0303. Please help me I am a student and I have to finish my work. Help, please...

Hi kit777,

Welcome to the HP Forums!

I would like to take a moment and thank you for using the forum, it's a great place to find answers. You have the best experience in the HP forum, I would like to draw your attention to the Guide of the Forums HP first time here? Learn how to publish and more.

I see that when you tried to install an Anti virus software that you have received this error "0xc00000e9. It is usually indicatvie of a hard disk problem. The fact that the test drive is not also a 4%, confirms that the hard drive has problems.

I strongly recommend to back up your data to avoid loss.

You can try these step to help.

Restart your laptop and press F8 shorten once per second to enter advanced startup options

Select safe mode with command prompt

Right-click on command prompt and run as administrator

Type chkdsk /r and press enter

It will attempt to repair the bad sectors.

If he repair the hard drive, it is usually temporary and is likely to require replacement in the near future.  I suggest you only look to replace your hard drive.

You can contact HP support for assistance to this process or other options that can be put at your disposal.

You might also have a replace computer store, or you can do it yourself.

Contact HP technical support to the 800-474-6836. If you do not live in the United States / Canada region, please click on the link below to get assistance from your Technical Support Sitemap HPregion number.

Tags: Notebooks

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