Manage my Apple ID

My nighbor lost his Apple ID password.

When you attempt to reset the password / manage the Apple ID, authentication email has been sent to an e-mail address that it cannot access.

How can he solve the problem?

Thank you.

Hello ronenhaim,

Nice of out you to try to help your neighbor this way.  The link below provides information for your friend (s) manage and modify information associated with his Apple ID.   I will also include a link to the Support of Apple ID team if he or she needs to get more help with the security settings for the account.

On your Apple ID email addresses
https://support.Apple.com/en-us/HT201356

Learn how add, edit or delete different types of email addresses that you can use with your Apple ID account

Primary email address

When you create an Apple ID, you enter the primary e-mail address as your Apple ID. Your main e-mail address is your Apple ID log in with your ID Apple and your main email address to use Apple services such as iTunes and iCloud.

Your primary e-mail address is also your account contact email address. Check your main e-mail address regularly as he receives an email that you need to manage your Apple ID account Before you can use a new or updated Apple ID, you must check it out as it is shown in a verification email that Apple send to this address.

Follow these steps for change your Apple ID.

E-mail addresses

Many of us have more than one email address that use friends and family to join us. Add an e-mail address that you frequently use your Apple ID account, so people can easily find and communicate with you about services such as FaceTime Apple, iMessage, GameCenter and find my friends.

To add or change an alternate email address, follow these steps:

  1. Go to my Apple ID.
  2. Select manage your Apple ID and sign in.
  3. To add another address:
    • Select Add an e-mail address, and then enter your alternate e-mail address. Apple will send a verification email to this address. Did not receive the email?
    • Follow the instructions in the email to verify the address.
  4. To change an alternate e-mail address:
    • Select Edit next to the address, then enter the new address. Apple will send a verification email to this address. Did not receive the email?
    • Follow the instructions in the email to verify the address.
  5. To remove an alternative e-mail address, select Delete next to the address

Rescue email address

A rescue email address allows you to secure your Apple ID account against unauthorized access. Have an alternate email address is optional but recommended. It receives all the e-mail ID Apple security, including the email to reset your password or security issues. If you don't have an alternate email address, you must contact Apple technical support to reset your security questions if you never forget them.

You need answering your security questions in order to add or change an alternate e-mail address. Follow these steps to add or change an alternate e-mail address:

  1. Go to my Apple ID.
  2. Select manage your Apple ID and sign in.
  3. Select password and security.
    • You may be asked to answer one or more security issues before you continue.
    • If you see a list of the three security questions, your account has the ability to use an alternate email address.
  4. To add an alternate e-mail address:
    • Select Add an e-mail address, and then enter your email address of relief. Apple will send a verification email to this address. Did not receive the email?
    • Follow the instructions in the email to verify the address. If you do not check the address, email security continues to go to your primary address.
  5. To change an alternate e-mail address:
    • Select Change next to the e-mail address, then enter the new address. Apple will send a verification email to this address. Did not receive the email?
    • Follow the instructions in the email to verify the address. If you do not check the address, email security continues to go to your main email address.
  6. To remove an emergency address, select Delete next to the address.

If your account is less than three security questions, you cannot add an alternate e-mail address. If you configure the validation in two steps, you have an email address for notification, not an alternate email address.

Notification email address

Account notifications are sent to your notification e-mail address. This email address is automatically added to your Apple ID account in certain circumstances:

  • If you have an emergency address and turn the two-step verification, this address automatically becomes your notification address. With the two-step verification, you don't need a rescue address.
  • If you provide an email address with your shipping information when you buy from the Apple Store online, this address automatically becomes your notification address.

Your main address receives a copy of all emails Apple Apple ID sent to your address of notification. If you have a notification e-mail address and want to change it, follow these steps:

  1. Go to my Apple ID.
  2. Select manage your Apple ID and sign in.
  3. To change an address for notification:
    • Select Edit next to the address, then enter the new address. Apple will send a verification email to this address. Did not receive the email?
    • Follow the instructions in the email to verify the address.
  4. To remove an address of notification, select Delete next to the address.

To learn more

Email Apple associated with your Apple ID account always comes from [email protected]. If you receive a suspicious email, learn how identify fraudulent emails.

Learn more about the update other Apple account information ID.

If you don't receive your check or reset email
https://support.Apple.com/en-us/HT201455

When you perform some updates of your Apple ID, we will send you an email to help you complete the update. For example, you need to reset your password, reset your security questionsor to Add a new e-mail address to your account. If you can't find the email once we send it, these steps may help.

Search for the email

We will send you the email from 'Apple', so you can quickly search for it. If it is not in your Inbox, check your records. If a filter or email spam moved the email rule, it might be in the Spam, Junk, trash, deleted items or Archive folder.

Make sure you are checking the email account correct

If you are looking for a password reset email, make sure that you have the correct e-mail Inbox check. It will be your main Apple ID email address or an emergency or notification email address you have added to your account.

If you are looking for a verification email, you can connect to your Apple ID account page and look at all the e-mail you paid on the record, including the one you are trying to check addresses. If the e-mail address is incorrect, you can Update and send another message from check.

Resend the email

To send an email to reset, repeat the steps to reset your password or security questions, and we will email you at your rescue or main email address Apple ID.

To return the verification email, sign in to your Apple ID account page. Click on send next to the e-mail address that you want to check, and we will send you an email to this address.

Make sure that you get by email

If you get an e-mail, you may need to contact your provider of messaging help service. You can also use these steps to get aid from receiving emails to OS X Mail or an e-mail to iCloud.

Contact us

Go to the State of the system and see if Apple ID is available. If you still can't find the reset email or verification email, contact Apple support.

Last modified: November 4, 2015

Happy holidays to you and yours!

Tags: iPad

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