Mapping for the Siebel OPA connector error

Hello

We are working on Siebel with OPA using Web-determinations. The web server we use is Apache tomcat.

Where once the server is restarted first call to OPA fails and it gives the following error in the logs.

[November 17, 2014 07:24:06, 945] 267752922 [http-bio-8080-exec-2] ERROR com.oracle.determinations.web.siebel.SiebelIOClient - error loading cases

com.oracle.determinations.siebel.io.web.ServiceCallException: read timed out

at com.oracle.determinations.siebel.io.web.SiebelServiceUtil.callService(SiebelServiceUtil.java:98)

at com.oracle.determinations.siebel.io.web.SiebelGetIOService.call(SiebelGetIOService.java:114)

at com.oracle.determinations.siebel.io.web.SiebelServiceFactory.call(SiebelServiceFactory.java:41)

at com.oracle.determinations.web.siebel.SiebelIOClient.load(SiebelIOClient.java:128)

at com.oracle.determinations.web.siebel.SiebelIOClient.loadSession(SiebelIOClient.java:80)

at com.oracle.determinations.web.siebel.SiebelDataAdapter.load(SiebelDataAdapter.java:139)

at com.oracle.determinations.interview.engine.local.LocalInterviewSession.loadData(LocalInterviewSession.java:246)

at com.oracle.determinations.web.platform.controller.actions.StartSessionAction.getResource(StartSessionAction.java:161)

at com.oracle.determinations.web.platform.servlet.WebDeterminationsServlet.doGet(WebDeterminationsServlet.java:112)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:620)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

at com.oracle.determinations.web.platform.util.CharsetFilter.doFilter(CharsetFilter.java:46)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)

at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)

at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:501)

at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:170)

at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98)

at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950)

at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)

at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)

at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1040)

to org.apache.coyote.AbstractProtocol$ AbstractConnectionHandler.process (AbstractProtocol.java:607)

to org.apache.tomcat.util.net.JIoEndpoint$ SocketProcessor.run (JIoEndpoint.java:315)

at java.util.concurrent.ThreadPoolExecutor.runWorker (unknown Source)

to java.util.concurrent.ThreadPoolExecutor$ Worker.run (unknown Source)

at java.lang.Thread.run (unknown Source)

Caused by: java.net.SocketTimeoutException: Read timed out

at java.net.SocketInputStream.socketRead0 (Native Method)

at java.net.SocketInputStream.read (unknown Source)

at java.net.SocketInputStream.read (unknown Source)

at java.io.BufferedInputStream.fill (unknown Source)

at java.io.BufferedInputStream.read1 (unknown Source)

at java.io.BufferedInputStream.read (unknown Source)

at sun.net.www.http.HttpClient.parseHTTPHeader(Unknown_Source)

at sun.net.www.http.HttpClient.parseHTTP(Unknown_Source)

at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown_Source)

at com.oracle.determinations.siebel.io.web.SiebelServiceUtil.callService(SiebelServiceUtil.java:95)

... 32 more

[November 17, 2014 07:24:06, 986] 267752963 [http-bio-8080-exec-2] ERROR com.oracle.determinations.web.siebel.SiebelIOClient - error when loading the session of Siebel

This only happens when we call the OPA of first time. Second call before it all works correctly.

Please suggest a solution for this, is it possible to increase the timeout in Siebel OPA connector.

Thank you

Bharat maklouf

Looks like the siebel inbound web services take a while to run the first time. Ideally, it would be best to find a way to get them to start as soon as possible. I do not know how to Siebel, but you might have luck asking on the forums of Siebel.

For the OPA to Siebel connector, you can add the property "serviceTimeout ="(la casse est importante) in the siebel data file - adapt .properties for determinations of web. "" This timeout property will only work for mappings of IO, but it looks like this, that's what you use.

Tags: Oracle Applications

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