Maxtor One Touch 4 external hard drive not recognized by Windows 7 64 bit

It does not appear in Device Manager, and disk management.

I tried all 8 USB ports on my computer.

I have it plugged into different outlets (light still on) and tested it on other computers running Vista 32 bit and XP.

The drive works fine on other computers, but not my new computer running Windows 7 64 bit.   Microsoft Compatibility Checker stated that this player should work with Windows 7 64 bit.

I'd like to get this to work by car.  Any ideas?

Hi Anthony Netties.

Check if the hard drive is detected in the BIOS.

BIOS: Frequently asked questions

http://Windows.Microsoft.com/en-us/Windows7/BIOS-frequently-asked-questions

While I was looking at the Seagate site, I came across this One Touch 4 is only designed to work with 32-bit operating systems only and is perhaps the reason for computer detects it not.

http://www.Seagate.com/WW/v/index.jsp?locale=en-us&name=OT4-downloads&vgnextoid=0ed72c9e46914110VgnVCM100000f5ee0a0aRCRD

You can also run the sea tools available in the link below and check.

http://www.Seagate.com/WW/v/index.jsp?locale=en-us&name=SeaTools&vgnextoid=720bd20cacdec010VgnVCM100000dd04090aRCRD

I hope this helps!

Halima S - Microsoft technical support.

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Tags: Windows

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