Media player will not be updated or find info on the album

Use windows vista and Media Player cannot update the album information. The readings of message that I can not be connected to the internet, have etc wrong address.

This message comes from the address - redir.metaservices.microsoft.com

When you use my laptop I have no question (also vista) and information returns-fai.music.metaservices.microsoft.com

I hope you can help

Hi bill1916,
 
1. do you get an error message?
Step 1: Reset the Internet Explorer settings.
1. Click Start, type inetcpl.cpl and press to enter.
2. click on the tab advanced and then click Reset.
3. click on reset.
4. When you are finished, click Close, and then click OK.
5 launch Media Player and check if it updates or find info.
For more information, see this link: http://support.microsoft.com/kb/923737
 
Step 2: We recommend you to search Windows Update to see if there are updates available for Windows Media Player. To do this, try the following steps.
1. click on start, type Windows updates and press ENTER.
2 search for updates and install if there are updates for media player.
3 restart the computer once the updates installed.
 
Step 3: Allow a media player program communicate through Windows Firewall
1. open Windows Firewall by clicking the Start button, click on the Control Panel, clicking Security, and then click Windows Firewall.
2. in the left pane, click on allow a program through Windows Firewall. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.
3. Select the checkbox next media player program that you want to allow, and then click OK.
 
 
 
I hope this helps.
 
Kind regards
Syed
Answers from Microsoft supports the engineer.

Tags: Windows

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