Media Player will not work "Windows Media Player cannot play the file because the required video codec is not installed on your computer."

I currently have Windows 8.  However, when I try to play a seminar online on the internet, I get the following message is displayed:

Windows Media Player can not play the file because the required video codec is not installed on your computer.

Can someone point me in the right direction to solve this problem?

Please and thank you!

Hello

Welcome to the Microsoft Community forums.

I understand that you are not able to play a Webinar on the windows computer using Windows Media Player 8.

I would be grateful if you can provide us with the following information to help us better understand the issue.

1 you get an error code or the name of the codec to install?

2. are you able to play other files with Windows media player?

3. What are the file format of the multimedia files that you are not able to play using Windows media player?

4. are you referring to the video file saved using Webinar?

This problem is caused if the file format is not supported by windows media player.

Codec compresses or decompresses media files. Windows media player uses codecs to play and create media files.

See the link below for the types of files supported by windows media player.

https://support.Microsoft.com/kb/316992?WA=wsignin1.0

You can also refer to a link to find out what codecs are installed on your computer.

http://Windows.Microsoft.com/en-us/Windows/codecs-frequently-asked-questions#codecs-frequently-asked-questions=Windows-8

Additional information:

See the link below if you receive a playback audio codec error but video does not play when you play files multimedia in Windows Media player 11, as shown in the link also applies to Windows Media player 12.

http://support.Microsoft.com/kb/926373

I hope this helps. If you have any other questions, we will be happy to help you.

Tags: Windows

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