Memory of the blackBerry Smartphones phone wiped after update - HELP!

Hello

I've just updated my blackberry software after that my computer asked me if I'd like to. Horror - the list of phonebook / contact (700 + phone numbers) has been completely gutted outside those who have e-mail addresses recorded. I need their return!

New sms format also means that I can't write the empty texts without specifying a recipient first and I can't add contacts to my directory of the text message - I have to call them, hang up and go from there. Can I revert to the software I was using before that it was better miles and had my numbers!

Help please! See you soon

HI and welcome to the Forums!

Via this procedure, you can install (upgrade, downgrade, reload) any bundle of BONES that is your BB model number:

As you can see, it treats make a backup of your data before proceeding. When you did the update that you have been asked, he would have to offer to make a backup before he proceeded and then it should automatically did a restore when it was over. Something seems to have this, but I hope that the backup was already taken. Search your entire hard drive for files with the extension of the RPI (*.) IPD). Check the date and time of the results... the most recent is probably your best bet and if all goes well, was taken during the update. Use it as a source for restoring:

  • KB23680 How to back up and restore data from BlackBerry using BlackBerry Desktop Software 6.0 smartphone

Good luck and let us know!

Tags: BlackBerry Smartphones

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