Memory, upgrade Pavilion touchsmart 23 F250

Just installed a 4 GB memory chip.

System shows 8 GB installed.

BIOS shows both A and B containing 4 gig each

When in control under systems Panel, it shows 8gig but in parens it shows available 3.6.

I reinstalled the card. It is installed without any problem.

There are no jumpers to change are there?

could not find any notes on that. HP diagram for removal of the cover back and the steps to install memory have been

Very well.

Larry

I just disable the chat with Rosie of support.  She told me that when you have no dedicated graphics card, the memory card I added is in store for the fitting. the only way I can get 8 gig is to remove the 4 GB in slot B and replace it with 8gig. also, I asked what is slot A for. Rosie says memory. So I asked if the memory that I just bought and put into the A slot has no value and she said yes!

Any help.

Larry

Hi shiponomore1939. It seems that the computer came with Windows 8 x 64. The specifications indicate that it supports up to 16 GB on a 64 bit system. If you have 64-bit Windows (which I think you do). This document allows to check this in the section "type of system to find 32-bit or 64-bit in Windows 8".

Is the Version of Windows on my computer 32-bit or 64-bit?

http://support.HP.com/us-en/document/c02033168



If you have 32-bit Windows, so this is why you cannot use all the 8 GB, as 32-bit only supports 4 GB.



If it is 64-bit, the first thing I would allows you to check, if the 'maximum memory' is not selected.

To find this option, you must open msconfig. Here are the instructions on opening msconfig. Just use "Opening msconfig to solve software problems" section for instructions.

With the help of the Microsoft System Configuration (Windows 8):

http://h10010.www1.HP.com/ewfrf/wc/document?cc=us & LC = on & DLC = in & docname = c03314799 #N80

Opening msconfig, click on the tab "Boot".

In the Startup tab, click the 'Advanced Options'.

Make sure that the "Memory Maximum" box is empty.

Apply these settings and restart to see if additional memory is detected.



If this has not resolved the problem, make sure your memory is firmly in place. I read a few threads with the same problem you are experiencing is resolved by this step. Even when the computer has recognized that the ram has been installed, Windows could not use it until the RAM has been reinstalled.



Let me know how it goes.

Tags: HP Desktops

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