message from awards to collect and align printer messages will not disappear

I replaced one of the printheads in my OfficeJet Pro 8500 A and now every time I print it stops and tries to do a head alignment and then shows another screen asking me to choose my reward for the purchase of the print head.  The device prints very well and does not need to be aligned, whenever I print and I can't get rid of the message "claim your reward" that I said '' no thanks '' whenever I print a document.  Can someone tell me how to tell the printing to stop asking me to claim my rewards (which I'm not) and what about the machine to stop trying to do an alignment every time I want to print.  Every time I have let an alignment it takes a long time and then fails.  I'm not saying why, but that you said in the FAQ to make a comparison of the printed alignment pages and look for variations that will tell you why.  I do not see a change because they describe their and it works very well.  I'm ready to throw the thing because it works very well but me delays all day with messages and I have need of allignments.  Where is the hotfix that tells him to simply print and forget all the stuff of allignment.

Kind regards

Gregg

I sent you a PM, I'll re - send the PM who has reset information. Check the icon of the envelope at the top right of your screen to access.

Tags: HP Printers

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