Message from the printer

I have a HP Photosmart Pro B9180.  The machine tells me to replace the following faulty print head: Light Magenta and Light Cyan.  After installing new cartridges twice, we always get the same message.  Anyone know what I can do to get this message go away, so I can print?  Two different things, is the print head and ink cartridge?  Thank you.

I'm sorry you have a problem with the printhead error message.

YES, ink cartridges and printheads are TWO DIFFERENT items. Here is a manual that you can check.

http://h10032.www1.HP.com/CTG/manual/c00753528.PDF

Page36-39 will show you what are the print heads. You can try to clean it with water and lint and see if that makes a difference.

'Click on the WHITE STAR if you want to say thank YOU"'

Tags: HP Printers

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