Message - "network authentication - please enter your identification information. I don't know the user name or password.

I recently got my samsung laptop wiped to speed it up and it has updated since windows xl to windows 7. However when I now click on my wifi tab windows security pop with the "network authentication - please enter your credentials" and ask for my username and password. I don't have any idea of either that I've never had a password that I know... can anyone help, really need my laptop with College work editing! Thank you

Moved from feedback

Original title: don't remember my user name or password

Hi EoinFarrell,

For many users, this problem is resolved by following the steps below:

Step 1

Try to turn off password protected sharing and check.

(a) Open advanced sharing settings by clicking the Start button, then Control Panel. In the search box, type network, click network and sharing Center, and then in the left pane, click change advanced sharing settings.

(b) to expand your current network profile, click the chevron.

(c) under the password protected sharing, select the following:

(d) turn off password protected sharing

(e) click on save changes. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.

For more information:

http://Windows.Microsoft.com/en-us/Windows7/share-files-with-someone

Step 2

Try to add manually the wireless network and selected will automatically connect.

(a) open network and sharing Center (click on start - Control Panel - Network and sharing Center)

(b) click on manage networks wireless on the left side and opens a new window - manage wireless networks that use (wireless)

(c), click Add

(d), click on add a network profile

(e) enter the name of the network - security Type and security key (this info should be provided by your internet service provider)

(f) check the box that says "Connect automatically when this network is in range" and click the next button

(g) click on the close button in the next window that opens (or you can take a look at the settings, if you like, and then click close)

 

Let us know the status of the issue. If you need help, please after return. We will be happy to help you.

 

Tags: Windows

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