Message or incompatible cartridges on HP Photosmart C4480 all-in-One Printer
I changed my color ink cartridge (a 75XL) on Monday, 16/04/12, and everything printed fine Monday. I turned off my HP Pavilion laptop and printer on Monday night. Tuesday, 04/17/12, I started working on my laptop and when I tried to print the small printer screen says "not compatible ink cartridges and my laptop screen said" the next cartridge has a problem: black ink cartridge '.» I had kept the black in (a 74XL) cartridge because he still has a lot of black ink in it. I removed the color and black cartridges, made sure that the point of contact with the printer is clean, so that both cartridges have ink in them and they are placed in the correct locations (black on the right) and the cartridge color left. I don't know why I get these messages and why the printer does not print when he did print Monday after changing the color cartridge. The two ink cartridges are XL, but they are not identical. The black ink cartridge is more horizontally (fate of the stick to the door of printer cartridge) further than the color ink cartridge. The two are the same vertically / height. Both cartridges are the type "XL". I tried to download and use the diagnostic tool and it has led to tell on the screen of my laptop there is no problem with the printer. Can an HP agent contact me and help solve this mystery. It's very frustrating because I only use HP products (including two ink cartridges); and if I had to buy new cartridges, how do I know that this problem is happening? Help please! My email is [removed personal information] Thank you.
Hello
Please see the following link for t\s on this issue.
http://support.HP.com/us-en/document/c01442936
If the t\s has been completed restore printing to its default settings, remove the cartridges from the printer.
Steps to follow:
- Start button / stop + Combo Cancel button
- Enter the combination of special keys 1 [Scan] 3 [color copy] 2 [Black copy]
- "Support menu" will be displayed
- Press 2 [Black copy] until the display shows "Reset Menu".
- Press the 3 [color copy]
- Press 2 [Black copy] until the display shows "semi-Full reset".
- Press the 3 [color copy]
- The printer shuts off and turn on by itself, else wait for 20 seconds and power on the printer
Note:
All user settings will be restored.
Tags: HP HP Printers
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