MFP M277 dw: Color LaserJet MFP M277dw Pro issues with iMac

I have a 2015 21.5 "iMac running El Capitan (10.11.3) and a HP Color LaserJet Pro M277dw MFP that falls in offline mode when it is idle for a while.

Once the Mac has been sleeping, I can no longer copy, scan or fax without having to restart the printer and the iMac. And it is intermittent. This does not happen everytime the iMac goes to sleep, but no doubt it happens once or twice a week.

The printer is connected both wireless (so that I can print from my iPad in other parts of the House.) and directly to the iMac via USB.

I have updated all the HP software related and have applied the last update of the HP firmware for the printer as well. I also ran through all the game instructions that were provided with the printer.

Other troubleshooting tips would be greatly appreciated.

Hi @RBurgett,

Thanks for joining the Forums of HP Support for a solution to your fall issue offline printer.

I understand you have a HP Color LaserJet Pro MFP M277dw connected to a wireless network for your iPad and connected with a USB to your iMac running Mac OS X 10.11.3 El Capitan, but the drops of the printer is offline after has been idle for a while and becomes also insensitive after mode "Eve". I would like to help with that.

If you see the message on the printer offline on the iMac, it would be because the iMac think he's using the wireless printer, when it should be using the USB connection.

You should be able to solve that by unplugging the USB cable. Once the USB cable is removed, reset the Mac printing system. If you don't know how to reset the Mac printing system, here is a document of support that can help - reset the printing system.

After printing Mac system has been reset, you should be able to reconnect the USB cable and add it to printers and Scanners.

As far as being not able to copy, scan or fax without having to restart the printer and the iMac that could be solved by resetting the printing system and making sure the USB printer is listed in the printers and Scanner. When the printer seem to be insensitive, the first step is to perform a reset of the power on the printer.

Please let me know if that solves the problem, or if you need assistance.

Tags: HP Printers

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