Microsoft Bluetooth Notebook 5000 - I can click but the cursor does not move

Greetings,

I have a Bluetooth Notebook 5000 mouse that has a weird problem. It is well connected to my computer bluetooth, and I have all the updated drivers. Since last week, when I move the mouse, the cursor does not move (on the screen), but when I click on (either on the middle left, right, even scroll to the top and bottom), it works.

My guess is that the laser under the mouse thing is probably broken. I tried different surfaces to see if I got any kind of reaction, but none works.

Now the other problem is that the PID (as well as other numbers) number under the mouse is partially illegible due to wear. I can't see the last part of the PID.

Anyone got any ideas? And is there a way that it could be replaced under warranty, even with an incomplete PID?

Best regards

Philippe

Hello Philippe,

Thanks again for the update.

It is possible that there is a hardware problem.

I suggest you to contact Microsoft hardware support.
Reference:
How to replace Microsoft software or hardware, order service packs and replace product manuals
http://support.Microsoft.com/kb/326246

Thank you

Tags: Windows

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