Microsoft enhanced Point and print compatibility driver printer driver is not installed on this computer

We are running Windows 7 Enterprise 64-bit (using VMware View 6.1) virtual work stations and the connection of users to a printer Xerox 4 Type driver/file being hosted on a Windows R2 server in 2012. The driver on the server is listed as "Xerox WorkCentre 7970 V4 PCL6" and when the user of Windows 7 connects the driver appears as "Microsoft enhanced driver compatibility point and print. In the "Print Management" client Win7, it appears as the 6.3.9600.17415 version

The Printer works fine during their Windows session, they disconnect you and when they connect in the print queue is still there but when you right click and go to "Printer properties", he throws the following error

"The printer driver ' improved point and print compatibility Microsoft driver" is not installed on this computer. " Some printer properties will be unavailable, unless you install the printer driver. You want to install the driver now? »

Deleting the queue and then add it again resolves the problem for Windows session, you're.

Note: we use Persona management of VMware to save data from the user profile of the disconnections from the virtual offices are non-persistent. I've been able to reproduce this in Windows 7 using a virtual office, I can't reproduce it on my physical Windows 7 machine.

We get around this by using Group Policy and a vbs script to delete the queue on logoff, then another script to add back on logon, but it's just a band-aid.

In addition, a Type 3 driver works fine in all of disconnections but we need the Type 4 driver in this case.

Hello Brian,.

Thank you for visiting Microsoft Community and we provide a detailed description of the issue.

I suggest you to send your request in the TechNet forums to get the problem resolved.

Please visit the link below to send your query in the TechNet forums:

https://social.technet.Microsoft.com/forums/en-us/home?category=WindowsServer

Hope this information is useful. Please come back to write to us if you need more help, we will be happy to help you.

Tags: Windows

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