Microsoft Help and support has stopped working (Vista)

Well basically I get the screen of Windows security alerts reminder (would like to disable the account of the user control to pass his remarks).  So I thought, what the hell I'll click the blue how to help my computer control user account.  So that's what I get and I'm scratching my head to make it go away! Suggestions:

Signature of the problem:

Problem event name: APPCRASH

Application name: helppane.exe

Application version: 6.0.6001.18000

Application timestamp: 4791945e

Fault Module name: apss.dll

Fault Module Version: 6.0.6001.18000

Timestamp of Module error: 4791a 630

Exception code: c0000005

Exception offset: 0001ca6b

The system version: 6.0.6002.2.2.0.768.3

Locale ID: 1033

Additional information 1: fd00

More information 2: ea6f5fe8924aaa756324d57f87834160

Additional information 3: fd00

Additional information 4: ea6f5fe8924aaa756324d57f87834160

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Hi Msalice,

Welcome to the Windows Vista answers Forum!

I have a few questions about your question:

(a) when exactly you receive the error?

(b) how long have you encountered the problem?

(c) have you installed the Windows updates or software installed

You can try to disable user account control. Follow the below given steps:

1. open user accounts by clicking the Start button, click Control Panel, click user accounts and family safety (or by clicking on user accounts, if you are connected to a network domain), and then clicking user accounts.

2. click on turn on UAC enabled or disabled. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.

3. Select the check box to turn on UAC, or clear the checkbox to disable UAC use User Account Control (UAC) to help protect your computer , and then click OK.

For more information, please visit the below given link:

Enable or disable the User Account Control

http://Windows.Microsoft.com/en-us/Windows-Vista/turn-user-account-control-on-or-off

You can also try a system restore to set the system to a point where it was working fine.

To restore the operating system to an earlier point in time, follow these steps:

1. Click Start, type system restore in the search box, and then click System Restore in the list programs.

If you are prompted for an administrator password or a confirmation, type your password or click on continue.

2. in the System Restore dialog box, click on choose a different restore point and then click Next

3. in the list of restore points, click a restore point created before you started having the problem, and then click Next

4. click on finish

Note: When you perform the system restore to restore the computer to a previous state, programs and updates that you have installed are removed.

For more information, please follow the below given link:

How to repair the operating system and how to restore the configuration of the operating system to an earlier point in time in Windows Vista

http://support.Microsoft.com/kb/936212/

Hope this information is useful.

Amrita M

Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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