Microsoft Office OneNote 2003 - not accepted product key

I bought the Satellite A60 Pro in February 2005. He Microsoft Office OneNote pre-loaded, but when I try to use it, it tells me to enter the product key for the record. I finally found the label on the product recovery disc, but when I enter the five groups of the product key, I thought they are incorrect and I'm unable to use the software.

Any suggestions please on my next course of action?

[Edited by: admin on 26 June 05 20:55]


Hi Alan,

First, I would check with the original vendor that you have received the correct laptop recovery CD. It is possible that you have the CD for another laptop by mistake.

If the seller cannot help then you can contact Microsoft customer support that can give you a new product key. Note that you need to provide some details of your registry in order to prove that you have a valid copy but they will normally be able to tell you exactly where to look for information.


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