Microsoft Silverlight will not work

I'm an avid Netflix Viewer, but from today it doesn't let me watch anything due to a problem with the download of Silverlight. Here's the exact message I received:

You have encountered a problem specific to Silverlight from Microsoft, the software used to watch movies on the site Web of Netflix. This problem is often solved by uninstalling and then reinstalling Microsoft Silverlight on your computer.

To uninstall Microsoft Silverlight on your Windows computer, please follow these steps:

  1. Close the open windows of the browser
  2. Click the Start button.
  3. Select the control panel.
  4. Select programs & features.
  5. Find and click on Microsoft Silverlight
  6. Choose uninstall.

After completing the steps above, attempting to look instantly on http://www.Netflix.com/ invites you to reinstall Microsoft Silverlight.

I did it twice, but it still does not work. I downloaded Stopzilla, an anti-virus program, maybe who have incurred it?

Thank you very much for your time!

Madeleine

Hi, Madeleine,.

What security software you have on your laptop?  If Stopzilla appears under programs and features, I recommend to uninstall.

Then, download and install the free version of MBAM and SUPERAntiSpyware on the links below.

MBAM

SUPERAntiSpyware

When it is installed, run full scans with these two utilities.  If they find something, delete it and re-run the scans.

I would like to know how this happens and what software (other than Stopzilla) security you have installed.

Kind regards

DP - K

Tags: Notebooks

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