Microsoft Support person acting maybe in a weird way.

Similar Questions

• Question for Microsoft Support; I have a huge amount of music files .m4a that I can not play on Windows Media Player?

  Question for Microsoft Support;
  I have a LARGE amount of files music .m4a in a storage drive stand alone that I downloaded from an old Apple computer have more possession of. I can't understand how to enter these data into my old Emachines computer Windows Vista run the Media Player program. I tried to copy a few files m4a manually in the file Media Player Music folder, but they do not play. I'm not really all that computer savvy and know only the basics, I need to use my computer really. Can you give me some step by step instructions how to get these converted files or whatever it is I need to do to get them to play and to integrate properly into my library if it is possible? If this isn't the case, I'll have to go out and buy a new Apple computer for my 60 GB music collection. In the past, that I've never had no real problem shooting files to leave this computer based Vista and convert these files to my old computers Apple Itunes Player. So what's the problem with your system of guys that done anyway this such a pain in the butt? I would really like to understand what exactly is happening with this issue? It's very frustrating for me. I'm a finish Carpenter not a computer programmer. Such things should not be so difficult for someone like me to understand. All I intend to buy a really nice computer, probably in the summer and was considering a Microsoft based computer. But if this kind of problem will be spread with Microsoft products, so maybe I should reconsider. help you can offer to alleviate this problem will be greatly appreciated.
  Thank you
  Signed;
  Tim M. from Detroit.

  According to research on the Internet, Windows Media Player, atleast this is version 11 (included in Windows Vista and available for Windows XP SP2 +) cannot play Apple loseless type .m4a audio files without having to install any codecs.

  If you want to use Windows Media Player, you can follow the instructions mentioned here to install the necessary codecs and plugins.

  (In the related instructions above, in the first step talks about codecs - your .m4a files are files Apple loseless then follow the party referred to in the first stage about Apple loseless .m4a)

  Personally, I prefer using alternatives to Windows Media Player rather than installing codec packs.

  If you don't want to install codecs, download no matter what media player from "programs that open. M4A files"- Windows category list on this page.

  If you use a spare player - VLC Media Player is my choice.

• Microsoft Support pages are not viewable in Firefox (I tried to disable the modules and plugins)

  When trying to view a Microsoft Support article, I see the following (attached). It lacks all the text. This seemed to be correlated with the installation of 35 Firefox or Google Chrome 40.
  It does not correctly in IE 11 either.

  I tried to disable modules and Flash enabled. I find it very strange. I use a strong security product, have the latest version of Flash Player (although I turned off after that I tried to reproduce the problem because there is currently a 0-day).

  Here is an example. (I tried several examples - including those of the previous months to see if it was a mistake to content at their end).
  http://support.Microsoft.com/kb/3019215

  I thought it was a HTML problem, but I can watch YouTube with Flash Player disabled in Firefox.

  Does anyone else have this problem?

  Any help is appreciated!

  Me: Windows 7 64-bit
  Latest version of Firefox, IE and Chrome, Windows is up-to-date.

  I am again able to see the content on MS articles including

  • https://Support2.Microsoft.com/kb/3019215

  Maybe what I saw, it was the result of a temporary problem with the servers.
  This article is titled

  • MS15-008: A vulnerability in the Windows kernel-mode driver could allow an elevation of privilege: 13 January 2015
    • and the initial intro
      

      Microsoft has released the MS15-008 security bulletin. Learn more about this security bulletin: individuals:
      https://www.Microsoft.com/security/PC-security/updates.aspx
      Skip the details: download the updates for your desktop computer or laptop from the Microsoft Update Web site now:
      https://update.Microsoft.com/microsoftupdate/
      It professional:
      https://TechNet.Microsoft.com/library/security/MS15-008
      ... < snip >

  ....

• Everyone has been contacted by Microsoft support? I got a call from people today who say they were in New Jersey...

  I was contacted by phone by a person who identified themselves as being a Microsoft technician this afternoon.  After asking how much of my family's computers, they told me that our system had been compromised and that they would help us fix.  After walking me through obtaining of Event Viewer, they transferred me to another person who was the senior technician (or so they said).  I asked where they were from my number identified the call came from a number of British Colombia (where I live) and the installation was based in New Jersey.  Unfortunately, the infection from the system has been resolved, as the higher tech hung up before that.
  FYI, there are two main offices in our House, one running XP and the other Vista.  We have also 4 laptops, XP, (1) Vista (1) and Windows 7 (2).
  Sorry for the length of both the threshold question and paragraphs here, but this is my first question.  Thank you for your help in advance.

  Hello

  They give you direct access to your computer or install
  any software of them? If yes remove internet access to the machine
  NOW. Take the steps below and you may have to contact Bank
  credit cards, credit, companies offices, suppliers, and e-mail contacts
  and others where sensitive information could be compromised. You
  will need to carefully check for malware, so that you do not transfer
  with backups, and then save the data in a redundant way and format and
  Reinstall Windows. Check with the system manufacturer and other professionals
  of course you have everything you need to complete this procedure.

  ------------------------------------------------------------------------------------------------

  In the United States, you can contact the FBI, Attorney general, the police authorities and consumer
  Watch groups. Arm yourself with knowledge.

  No, Microsoft wouldn't you not solicited. Or they would know if errors exist on your
  computer. So that's the fraud or scams to get your money or worse to steal your identity.

  Avoid scams that use the Microsoft name fraudulently - Microsoft is not unsolicited
  phone calls to help you fix your computer
  http://www.Microsoft.com/protect/fraud/phishing/msName.aspx

  Scams and hoaxes
  http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3

  Microsoft Support Center consumer
  https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1

  Microsoft technical support
  http://support.Microsoft.com/contactus/?ws=support#TAB0

  Microsoft - contact technical support
  http://Windows.Microsoft.com/en-us/Windows/help/contact-support

  ===========================================================
  ===========================================================

  Follow these steps carefully:

  If you need search malware here's my recommendations - they will allow you to
  scrutiny and the withdrawal without ending up with a load of spyware programs running
  resident who can cause as many questions as the malware and may be more difficult to detect as the
  cause.

  No one program cannot be used to detect and remove any malware. Added that often easy
  to detect malicious software often comes with a much harder to detect and remove the payload. Then
  its best to be thorough than paying the high price later now too. Check with them to one
  extreme overkill point and then run the cleaning only when you are sure that the system is clean.

  It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run
  the regular windows when you can.

  TDSSKiller.exe. - Download the desktop - so go ahead and right-click on it - RUN AS ADMIN
  It will display all the infections in the report after you run - if it will not run changed the name of
  TDSSKiller.exe to tdsskiller.com. If she finds something or not does not mean that you should not
  check with the other methods below.
  http://support.Kaspersky.com/viruses/solutions?QID=208280684

  Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone.
  (If Rootkits run UnHackMe)

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

  Malwarebytes - free
  http://www.Malwarebytes.org/

  Run the malware removal tool from Microsoft

  Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.

  You should get this tool and its updates via Windows updates - if necessary, you can
  Download it here.

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
  (Then run MRT as shown above.)

  Microsoft Malicious - 32-bit removal tool
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

  Microsoft Malicious removal tool - 64 bit
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en

  also install Prevx to be sure that it is all gone.

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

  Prevx - Home - free - small, fast, exceptional CLOUD protection, working with others
  security programs. It is a single scanner, VERY EFFICIENT, if it finds something to come back
  here or use Google to see how to remove.
  http://www.prevx.com/   <-->
  http://info.prevx.com/downloadcsi.asp  <-->

  Choice of PCmag editor - Prevx-
  http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

  Try the demo version of Hitman Pro:

  Hitman Pro is a second scanner reviews, designed to save your computer from malicious software
  (viruses, Trojans, rootkits, etc.). who infected your computer despite safe
  what you have done (such as antivirus, firewall, etc.).
  http://www.SurfRight.nl/en/hitmanpro

  --------------------------------------------------------

  If necessary here are some free online scanners to help the

  http://www.eset.com/onlinescan/

  New Vista and Windows 7 version
  http://OneCare.live.com/site/en-us/Center/whatsnew.htm

  Original version
  http://OneCare.live.com/site/en-us/default.htm

  http://www.Kaspersky.com/virusscanner

  Other tests free online
  http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1

  --------------------------------------------------------

  After the removal of malicious programs:

  Also follow these steps for the General corruption of cleaning and repair/replace damaged/missing
  system files.

  Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN

  Enter this at the command prompt - sfc/scannow

  How to fix the system files of Windows 7 with the System File Checker
  http://www.SevenForums.com/tutorials/1538-SFC-SCANNOW-Command-System-File-Checker.html

  How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
  generates in Windows Vista cbs.log
  http://support.Microsoft.com/kb/928228

  Also run CheckDisk, so we cannot exclude as much as possible of the corruption.

  How to run check disk in Windows 7
  http://www.SevenForums.com/tutorials/433-disk-check.html

  -----------------------------------------------------------------------

  If we find Rootkits use this thread and other suggestions. (Run UnHackMe)

  http://social.answers.Microsoft.com/forums/en-us/InternetExplorer/thread/a8f665f0-C793-441A-a5b9-54b7e1e7a5a4/

  ======================================

  If necessary AFTER THAT you are sure that the machine is clean of any malware.

  How to do a repair installation to repair Windows 7
  http://www.SevenForums.com/tutorials/3413-repair-install.html

  Hope this helps

• Microsoft support calling my home number?

  I received a phone call from (818)843-9427. The person claimed it was microsoft support and that my system was out of errors and there need to access my computer to solve the problem. I has not complied with his request, and he noted that my computer would become unusable in the future. This call is legitimate?

  It's a scam.  I'm glad you don't fall for it.

  http://www.Microsoft.com/security/online-privacy/msName.aspx

  http://blogs.msdn.com/b/securitytipstalk/archive/2010/03/09/Don-t-fall-for-phony-phone-tech-support.aspx

  http://ask-Leo.com/i_got_a_call_from_microsoft_and_allowed_them_access_to_my_computer_what_do_i_do_now.html

• 1721.there error is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your provider to support personal or package.

  Hello!
  I tried to install a copy of Symantec Corporate Edition Antivirus software but despite several attempts the software could not be installed in Windows 7 Home Basic Edition version but get error message repeated as "error 1721.There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your provider to support personal or package. "
  Could someone help me out here.
  Thank you

  Hello CBhaskar,

  Thanks for posting on the Microsoft answers Forum.

  If the information of Gokul has not helped to solve your problem, then I suggest that you use the Windows Installer Cleanup tool.
  There may be a corrupt installation, you need to delete everything first.
  Click here for a link to download the utility from Microsoft.

  You can use the utility to remove installation information for programs that were installed by using Windows Installer. Remember that Windows Installer CleanUp Utility does not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall on.

  If please reply back and let us know if this helps solve your problem or if you still need help.

  Sincerely, Marilyn
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think

• Lower-right non-genuine copy once said. restarted went. My product came directly from Microsoft support. have records both 64-bit and 32-bit sp1 included

  I have two drives.  Several updates installed since then.  If the product is authentic.  Running 2 years why now

  Have you tried to restart by phone?

  How to activate Windows 7 manually (activate by phone)
   
  1) click Start and in the search for box type: slui.exe 4
   
  (2) press the ENTER"" key.
   
  (3) select your "country" in the list.
   
  (4) choose the option "activate phone".
   
  (5) stay on the phone (do not select/press all options) and wait for a person to help you with the activation.
   
  (6) explain your problem clearly to the support person.
   
  http://support.Microsoft.com/kb/950929/en-us
  ----------------------
  Have you installed a new hardware or software since you started facing this problem?

  Do you have any software installed record cleaning? If so, uninstall it, registry software is known to tamper with Windows activation technologies.

  What Antivirus utility you installed?

  What's your date and time correct?

  Please run the Microsoft Genuine Diagnostics Tool then copy and paste the results into an answer here for further analysis:
  http://go.Microsoft.com/fwlink/?LinkId=52012

• Firefox will always be a way course surf the web using a Windows XP computer after that leaves Microsoft support Windows XP?

  Windows XP is still my favorite operating system, but Microsoft will give up support in the coming days. If I understand correctly, shortly after which using Windows Internet Explorer to surf the web on a computer running Windows XP (or can) make the computer vulnerable to piracy. It will be the same for the use of Mozilla Firefox on a computer that is running Windows XP?
  I think I saw an ad for Google Chrome with that they would continue to support the browser for use on a Windows XP computer. I think that Google said they would keep releasing patches to secure the Chrome. Can anyone confirm that and more importantly, is Mozilla Firefox secure? Also, should I uninstall Internet Explorer on my Windows XP computer when leaving Microsoft support?

  Note - I am posting this with a newer computer that works under Windows 7 64-bit.

  Firefox will continue to work with Windows XP. At best, in the near future, I could see the required configuration to encountered to Windows XP with Service Pack 3 (obligation is SP2 for now). Security in Firefox patches are the same, regardless of the version of Windows you are using.

  Keep in mind that without security updates, the operating system itself will be precarious. What browser and software security that you use will not change.

  Internet Explorer is a component of the system, and you should not attempt to remove it in Windows Vista and lower. From Windows 7, there's a way of kind of uninstall from the control panel.

• I can't use the Microsoft support page. Why?

  I have a problem connecting to MSN Messenger and my Windows Live Mail says he has encountered a problem and needs to close. I think it is perhaps something to do with my recent download of QQ International. My friend can connect to their account using my email software and can access my account on her computer. My details are pre-set and I can't change their (or can I?).

  Also, I can't support because the system just keeps searching for similar issues on the microsoft support page.

  Can anyone help?

  Thank you

  Stephen Hoare-Vance.

  What "support page" which can be? The right place for problems with registration for WLMessenger is the Windows Live Solution Center. When you post your question there, give as much detail as you can - program version, operating system and the full text of the error message.

  If you suspect that QQ International intervenes, have you tried to uninstall again to see if you can connect to WLMessenger after a reboot?

  (It's almost three years since MSN Messenger has retired).

• Is the server protocol multimedia Microsoft supports IPv6 traffic? Can if so someone tell me how to use any application that supports Microsoft media server protocol?

  Is the server protocol multimedia Microsoft supports IPv6 traffic? Can if so someone tell me how to use any application that supports Microsoft media server protocol?

  There is some information about technet, for example:
   
  http://TechNet.Microsoft.com/en-us/library/ee126148
   
  Depending on where you're going with this, you will find probably more people
  able to discuss in the technet promedia and networking forums.
   
   
  Barb
   
  MVP - Windows/entertainment and connected home
   
  http://digitalmediaphile.com/
   
  Please mark as answer if that answers your question
   
   
   
   

• I ran the tool Microsoft Support Emergency Response and rate by looking at the report. Is there a way I can see him again?

  Led by Comcast, I ran the tool Microsoft Support Emergency Response and failure by looking at the report.  Is there a way I can see him again? Thank you.

  original title: report of ODILE

  http://support.Microsoft.com/kb/2520970

  read this.

• phone calls made to me on my landline by the microsoft support team

  Hi I wonder if anyone else had this happen... made phone calls for me on my landline by the microsoft support team as he really worried about who they are?

  Hi I wonder if anyone else had this happen... made phone calls for me on my landline by the microsoft support team as he really worried about who they are?

  It's a scam.  Never provide any access to your PC to someone who calls you with some story about virus infections (etc.) is detected on your PC.  MS would never do that (plenty of examples in the MSE forum if you care to look).

  More tips - social engineering is a term for the bad guys who try to convince you to do something that would allow them to infect your computer or gather confidential information (Bank online identifiers for example...)
  You (and everyone!) need to be careful to not be fooled (and some of these guys are VERY GOOD at deceiving people.
  Beware of strange emails and especially strange phone calls.  Don't forget that you can not trust Caller ID on your phone... it is very easy to spoof the name of your choice on caller ID.

• Please provide me with the identification of email from Microsoft support?

  Please give me someone Microsoft Support email id

  Thank you
  Atul Khayat
  E-mail address is removed from the privacy *.

  If you want to contact Microsoft Support, you can do it on the following link: http://support.microsoft.com/select/Default.aspx?target=assistance

• Can someone report the address of the page to the other microsoft support site?

  Another site Microsoft Anwer?

  There is another microsoft support and response site, more techie, I was a member, but have lost the page.

  Can someone please post the address of the page, thank you?

  Hi Richard,

  There is a certain Microsoft forums but none of the others are answers Forums - it's the only one with this name.  I'm not positive, but I think this is the forum you're looking for: http://social.technet.microsoft.com/Forums/en-us/categories.  It contains a section devoted specifically to Vista if you are looking for this.

  I hope this helps.

  Good luck!

• Microsoft support "Sign In" on the Canadian Web site problems

  Hi, I'm of the Canada.

  I tried to sign in Support of Microsoft, specifically at this address:

  http://support.Microsoft.com/?ln=en-CA

  When I'm in 'http://support.microsoft.com/?ln=en-ca' in the upper right corner of the screen, it is said: 'change of Canada. " Which I guess means that I am on the Canadian Web site, since I live in the Canada.

  I click on Contact a technician of technical support by email, online or by phone

  then I click on Windows Vista Home Premium 64 - bit Edition

  Then I get this message "type the product identification number."

  I found the identification number of the product in the menu 'Start', click 'Control panel' and click on 'system '. I also noticed that it contains some basic information about my computer. As it is Windows "Windows Vista Home Premium" edition. "Service Pack 1". "System type: 64-bit operating system. And my "Product ID: ' 12345-XXX-1234567-12345.

  I enter my code of 23 characters in the field, I make sure that letters are uppercase and click on the continue"" button.

  That the of when I always get this message "there was a problem with the product ID. Please re - enter the ID of the product in the correct format. You can also get support by paying with a credit card. »

  I tried to enter my "product identification number" to the address of the US site as follows: "https://support.microsoft.com/oas/default.aspx?&c1=509&gprid=11920&&st=1&wfxredirect=1" I guess that's the American site because it says in the upper right of the screen: "United States (English). I get the same message: "there was a problem with the product ID. Please re - enter the ID of the product in the correct format. You can also get support by paying with a credit card. »

  I wonder if I need to cookies, or something on my computer to enter the Web of Support Microsoft Canada (English) site? http://support.Microsoft.com/?ln=en-CA

  If your computer is pre-installed with Vista (Dell, HP, etc.), you are not FREE Microsoft Support.

  All support is the manufacturer of your computer.

  But if you have problems, please ask in the Forums.

  http://social.answers.Microsoft.com/forums/en-us/category/windowsvista/

  Link above has a list of the Vista Forums for specific questions.

  See you soon.

  Mick Murphy - Microsoft partner