Microsoft support scam / Virtual PC Doctor
I was called by someone claiming to be from Microsoft technical supportringing to warn me automatically downloaded the files that would be 'eat' my computer - he used terms tech more, but I am not very computer and this is the problem! I turned on my computer as requested and followed the procedures he dictated that he cleaned up then my computer files having a cautionary sign against them. It took until the end I realized he was actually going to try to sell me a security software - after interviews on my part of it I can only describe as "bullying" on his part I discovered that it was from Virtual PC Doctor. " I refused to go a farther away, but now I'm worried that he had consulted my computer / info / details in a certain way and don't know what to do about it. Help!
I was called by someone claiming to be from Microsoft technical supportringing to warn me automatically downloaded the files that would be 'eat' my computer - he used terms tech more, but I am not very computer and this is the problem! I turned on my computer as requested and followed the procedures he dictated that he cleaned up then my computer files having a cautionary sign against them. It took until the end I realized he was actually going to try to sell me a security software - after interviews on my part of it I can only describe as "bullying" on his part I discovered that it was from Virtual PC Doctor. " I refused to go a farther away, but now I'm worried that he had consulted my computer / info / details in a certain way and don't know what to do about it. Help!
This a complete scam and one that has become very common these days. . Don't think anything such a caller said, do nothing that he tells you to do and hang up on him immediately.
If you leave them in your computer, you are now at risk serious for what they could have done there (installed spyware? Identity theft? Steal the passwords?), and I highly recommend that you do the two following:
1 reinstall Windows properly
2. change all your passwords, especially those of the financial institutions and online stores.
Tags: Windows
Similar Questions
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Is received call from Virtual PC Doctor scam, any threat to the security of my PC?
I was called by Virtual PC Doctor around 14:00 today. They knew my name, address and telephone number and went through their usual field. When they asked me to go to my computer and tell them what was on the screen, I told them that I had to check out them before we all went further and ended the call. Is there any other action should I take to protect my safety?
Hidden Hi Bandit,Microsoft will not unsolicited calls to help you with your computer. Make sure you hang up the phone the next time that you receive such calls. -
Is "Logmein" microsoft support service? is it a scam?
Is "Logmein" microsoft support service? I think I'm scammed me and allowed a so-called tech from Microsoft to connect to my computer and then hung up. What should I do now? How can I know if they are still connected and what they put on my computer? Help! I googled Microsoft Tech support and got this information
* original title - think I got scammed... HELP! *
No, it's not Microsoft. Almost certainly, they tried to put malware on your computer or steal information from you.
The best way would be to assume that you have been infected by malicious software - the best advice of deletion I've seen are given by SpiritX in infected by the virus-how to remove?
If you have any password, account / card numbers or pins on your computer, you had better likewise assume that they have been copied.
Good luck with all that,
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Has anyone heard of the "virtual pc doctor"? A friend asked me to focus on this. She received an unsolicited call from someone who claims to come from a company of which the name is saying that there were a lot of computer problems in its region and that they can solve the problems, but first, they need to access his computer to find errors. Given a site to go to, one thing a little to enter password and then voila, they were in his computer. Anyway to make a longer story, she realized later that perhaps they were not legitimate and worries now that they should have done. I said the possibilities were infinate, theft of identity, viruses, phishing and on and on. Or it might be legitimate, but I doubt it... or the end of it, all they have sprung out of all the errors that they supposedly are told for $ 250, they could repair and it would give him a subscription to their service continue... so it might be just a financial scam straight ahead... has someone at - he heard of them and if so, what is their game, as appropriate, and what do you propose for her now that she has already given access at least once.
It is a complete scam.
It is normal for any computer Windows display hundreds of errors and warnings in the application log. They show no corrupt files.
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How to check a company called Microsoft Support?
I keep getting phone calls from a company called support essential Microsoft technical support request. I paid for support over two years with a company, but I don't think it's the same company. In any case, the calling company says that they are part of Microsoft and they can update my security settings to keep hackers out of my network and keep someone who they say hacked into my network and sending offensive spam. It's for real? I live in the country and have no neighbors. How a person to hack my network? I have literally no neighbors within 2 miles.
Its a variant of this type of scam.
*******************************************This is a scam that last for years. Microsoft never does unsolicited phone calls.
Is calling, Microsoft, a scam?
http://answers.Microsoft.com/en-us/protect/wiki/protect_other-protect_scanning/is-that-call-from-Microsoft-a-scam/6718e389-8a00-4E4B-ACA1-d07298ea4c19Report the scam
http://support.Microsoft.com/reportascamScams by e-mail or web: how to protect yourself
http://www.Microsoft.com/security/online-privacy/phishing-scams.aspxIt's a real call from Microsoft?
http://www.ComputerActive.co.UK/CA/PC-help/2134917/genuine-MicrosoftAvoid scams to phone for tech support
http://www.Microsoft.com/en-GB/security/online-privacy/avoid-phone-scams.aspxDo not fall for phony phone technical support
http://blogs.msdn.com/b/securitytipstalk/archive/2010/03/09/Don-t-fall-for-phony-phone-tech-support.aspxAggressive, persistent Windows tech support fraudsters continue to track consumers
http://www.Computerworld.com/s/article/9248122/Aggressive_persistent_Windows_tech_support_scammers_continue_to_stalk_consumersWhat is a certified Microsoft [or] partner?
http://securitygarden.blogspot.com/2011/09/Microsoft-removes-Gold-Certified.htmlAnd see this post by bhringer
http://answers.Microsoft.com/en-us/protect/Forum/MSE-protect_scanning/recieved-eventvwr-cold-call/0f82d183-2046-469F-A2D2-8f9fa291f082#LastReply -
Recently we received a phone call from "Microsoft Security" and, unfortunately, the person who is answering the phone enabled the appellant to have remote access to our computers. We have 3 additional computers which are connected wireless through our router and I am not computer savvy. I don't know, but are 3 other computers at risk for this potential virus that may or may not have been downloaded on the other computer?
We changed all of our passwords to Web sites that we can think that have our credit and banking information and take the Tower of the computer that was available since to check, but is there something else to do more?
All advice is appreciated!
Hello
Don't forget to contact your company to Bank and credit card as the PERP may try to access
your accounts directly.Reinstalling Windows (or back to return to the State of out-of-the-box) would be good to do.
Back up data and be prepared to re - install programs.-------------------------------------------
Avoid scams to phone for tech support
http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspxIn the United States, you can contact the FBI, Attorney general, the police authorities and consumer
Watch groups. Arm yourself with knowledge.The Internet Crime Complaint Center (IC3) is a partnership between the Federal Bureau of Investigation
(FBI) and the National White Collar Crime Center (NW3C), funded in part by the Bureau of Justice Assistance
(BJA).
http://www.ic3.gov/complaint/default.aspxNo, Microsoft wouldn't you not solicited. Or they would know if errors exist on your
computer. So that's the fraud or scams to get your money or worse to steal your identity.Avoid scams that use the Microsoft name fraudulently - Microsoft is not unsolicited
phone calls to help you fix your computer
http://www.Microsoft.com/protect/fraud/phishing/msName.aspxScams and hoaxes
http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3Microsoft Support Center consumer
https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1Microsoft technical support
http://support.Microsoft.com/contactus/?ws=support#TAB0Microsoft - contact technical support
http://Windows.Microsoft.com/en-us/Windows/help/contact-supportI hope this helps.
Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">
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I was contacted by phone by a person who identified themselves as being a Microsoft technician this afternoon. After asking how much of my family's computers, they told me that our system had been compromised and that they would help us fix. After walking me through obtaining of Event Viewer, they transferred me to another person who was the senior technician (or so they said). I asked where they were from my number identified the call came from a number of British Colombia (where I live) and the installation was based in New Jersey. Unfortunately, the infection from the system has been resolved, as the higher tech hung up before that.
FYI, there are two main offices in our House, one running XP and the other Vista. We have also 4 laptops, XP, (1) Vista (1) and Windows 7 (2).
Sorry for the length of both the threshold question and paragraphs here, but this is my first question. Thank you for your help in advance.Hello
They give you direct access to your computer or install
any software of them? If yes remove internet access to the machine
NOW. Take the steps below and you may have to contact Bank
credit cards, credit, companies offices, suppliers, and e-mail contacts
and others where sensitive information could be compromised. You
will need to carefully check for malware, so that you do not transfer
with backups, and then save the data in a redundant way and format and
Reinstall Windows. Check with the system manufacturer and other professionals
of course you have everything you need to complete this procedure.------------------------------------------------------------------------------------------------
In the United States, you can contact the FBI, Attorney general, the police authorities and consumer
Watch groups. Arm yourself with knowledge.No, Microsoft wouldn't you not solicited. Or they would know if errors exist on your
computer. So that's the fraud or scams to get your money or worse to steal your identity.Avoid scams that use the Microsoft name fraudulently - Microsoft is not unsolicited
phone calls to help you fix your computer
http://www.Microsoft.com/protect/fraud/phishing/msName.aspxScams and hoaxes
http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3Microsoft Support Center consumer
https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1Microsoft technical support
http://support.Microsoft.com/contactus/?ws=support#TAB0Microsoft - contact technical support
http://Windows.Microsoft.com/en-us/Windows/help/contact-support===========================================================
===========================================================Follow these steps carefully:
If you need search malware here's my recommendations - they will allow you to
scrutiny and the withdrawal without ending up with a load of spyware programs running
resident who can cause as many questions as the malware and may be more difficult to detect as the
cause.No one program cannot be used to detect and remove any malware. Added that often easy
to detect malicious software often comes with a much harder to detect and remove the payload. Then
its best to be thorough than paying the high price later now too. Check with them to one
extreme overkill point and then run the cleaning only when you are sure that the system is clean.It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run
the regular windows when you can.TDSSKiller.exe. - Download the desktop - so go ahead and right-click on it - RUN AS ADMIN
It will display all the infections in the report after you run - if it will not run changed the name of
TDSSKiller.exe to tdsskiller.com. If she finds something or not does not mean that you should not
check with the other methods below.
http://support.Kaspersky.com/viruses/solutions?QID=208280684Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone.
(If Rootkits run UnHackMe)Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Malwarebytes - free
http://www.Malwarebytes.org/Run the malware removal tool from Microsoft
Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.
You should get this tool and its updates via Windows updates - if necessary, you can
Download it here.Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
(Then run MRT as shown above.)Microsoft Malicious - 32-bit removal tool
http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=enMicrosoft Malicious removal tool - 64 bit
http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=enalso install Prevx to be sure that it is all gone.
Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Prevx - Home - free - small, fast, exceptional CLOUD protection, working with others
security programs. It is a single scanner, VERY EFFICIENT, if it finds something to come back
here or use Google to see how to remove.
http://www.prevx.com/ <-->
http://info.prevx.com/downloadcsi.asp <-->Choice of PCmag editor - Prevx-
http://www.PCMag.com/Article2/0, 2817,2346862,00.aspTry the demo version of Hitman Pro:
Hitman Pro is a second scanner reviews, designed to save your computer from malicious software
(viruses, Trojans, rootkits, etc.). who infected your computer despite safe
what you have done (such as antivirus, firewall, etc.).
http://www.SurfRight.nl/en/hitmanpro--------------------------------------------------------
If necessary here are some free online scanners to help the
http://www.eset.com/onlinescan/
New Vista and Windows 7 version
http://OneCare.live.com/site/en-us/Center/whatsnew.htmOriginal version
http://OneCare.live.com/site/en-us/default.htmhttp://www.Kaspersky.com/virusscanner
Other tests free online
http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1--------------------------------------------------------
After the removal of malicious programs:
Also follow these steps for the General corruption of cleaning and repair/replace damaged/missing
system files.Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN
Enter this at the command prompt - sfc/scannow
How to fix the system files of Windows 7 with the System File Checker
http://www.SevenForums.com/tutorials/1538-SFC-SCANNOW-Command-System-File-Checker.htmlHow to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log
http://support.Microsoft.com/kb/928228Also run CheckDisk, so we cannot exclude as much as possible of the corruption.
How to run check disk in Windows 7
http://www.SevenForums.com/tutorials/433-disk-check.html-----------------------------------------------------------------------
If we find Rootkits use this thread and other suggestions. (Run UnHackMe)
======================================
If necessary AFTER THAT you are sure that the machine is clean of any malware.
How to do a repair installation to repair Windows 7
http://www.SevenForums.com/tutorials/3413-repair-install.htmlHope this helps
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Microsoft support calling my home number?
I received a phone call from (818)843-9427. The person claimed it was microsoft support and that my system was out of errors and there need to access my computer to solve the problem. I has not complied with his request, and he noted that my computer would become unusable in the future. This call is legitimate?
It's a scam. I'm glad you don't fall for it.
http://www.Microsoft.com/security/online-privacy/msName.aspx
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Virtual PC doctor contacted me twice last year. like a fool, I paid more than £300. Now, I get daily phone calls offering to refund me my money because they are close. (I repeatedly asked to send me a check that the account that I used is now closed and they refused.)
I'm seriously skeptical of giving them access to my computer again. Any useful suggestions? (I wouldn't mind the money but have written off as a loss and a hard lesson learned).
Today they gave me the address and post code:-30 Leichester Square, London, EC4R 3BF. (As far as I know this isn't a valid UK post code - I tried checking with the P.O.)
Do NOT leave them in your computer! They try to rip you off for sure. Why should only they access your computer to pay back you? A search on these forums and you will find hundreds of examples of this type of scam.
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phone calls made to me on my landline by the microsoft support team
Hi I wonder if anyone else had this happen... made phone calls for me on my landline by the microsoft support team as he really worried about who they are?
Hi I wonder if anyone else had this happen... made phone calls for me on my landline by the microsoft support team as he really worried about who they are?
It's a scam. Never provide any access to your PC to someone who calls you with some story about virus infections (etc.) is detected on your PC. MS would never do that (plenty of examples in the MSE forum if you care to look).
More tips - social engineering is a term for the bad guys who try to convince you to do something that would allow them to infect your computer or gather confidential information (Bank online identifiers for example...)You (and everyone!) need to be careful to not be fooled (and some of these guys are VERY GOOD at deceiving people.Beware of strange emails and especially strange phone calls. Don't forget that you can not trust Caller ID on your phone... it is very easy to spoof the name of your choice on caller ID. -
Concerned to provide information in Microsoft warranty scam
Received a call from "microsoft support" about software guarantees, they took the control on my computer before I realized it was a scam, they will now be able to access my personal data? They just hung up when I asked charges ect, off computer, have program antivirus, but worried, they've won my details.
Denise
You should reinstall Vista to change all passwords, addresses email etc. Your computer is probably compromised. If you have used the computer to buy online I would change all the card PIN mumbers etc.
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We sat, 21 oct 2012 19:44:17 + 0000, dvsocialwork wrote:
I received a phone call from a man with a very thick Middle-Eastern or Indian accent by saying that my computer has been hacked and they were getting a lot of errors in my computer.
It's a scam and with various names and phone numbers, is
very frequent lately.In addition to their money get on your part to do anything of any value,
If you leave them in your computer, which knows what losses they did are
where confidential information they stole.So if you have done so, I highly recommend that you do both of the following
immediately:1 do a clean reinstall of Windows.
2. change all of your passwords, especially banks or other
financial sites.
Ken Blake, Microsoft MVPI also received such a call - Mr. thick accent Middle-Eastern or Indian, who said that his name was Ricky Sylvester and his phone number was 239-247-5552 on my phone number came up as 800-Service - 1-855-210-3300. He also wanted me to immediately go to my computer and membership to the www.showmy.pc.com. He said my computer has been infected with at least 3 different viruses and it show me what they were and could correct them. Very persistent on the phone.
D. BercherI just got a call on the same scam as the subject of a man with a strong Indian accent that says his name is Jack Desuza from Microsoft support located in Cambridge, Minnesota. 1-888-727-4205 phone number, caller ID said that his number was 941-423-6393.
During the first days of this scam, I reported the number name, address and phone number of the company in India to Microsoft. I thought MS had lawyers to go after them. Now, they hide their ownership of web site.
3 ways to deal with them:
1-tell them you're on a machine Apple
2 - Google words Hindu, saying ' you're a ' and read the list to them.
3 - waste their time. Do what you are a fool. Some excellent youtube videos show this thing request like "is this point or a period? '' "Is it dubya or W? "Why did you say dubya when you mean W?
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* Original title: MJTriState
Someone from the Tristate MJ (not sure of the name), called, saying that it represents the widows team of Microsoft Support. They had followed my computer (Windows 7) and noticed problems with it because it was very slow at startup (TRUE). He said that my computer has been hacked. He gave me my product windows (OK) key and me had discovered my event log that have trouble with my printer. Then he asked permission to take over my computer and fix the problem. At this point, I hesitated.
The question is done Microsoft outsource monitoring Windows 7 computer in trouble. It seems very likely.
Dennis
As already mentioned: it is a scam.
You can read: beware of fake Tech Support scams
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Microsoft Finance scam - refund Department Possible
I got three calls pressing me to access my computer to pay back me the money paid to a company of tech support for one year.
The appellant says that the work of the company to Microsoft, but it is not Microsoft. The appellant said that it is from the Department of Finance-refund Microsoft wants ordered me to go online to fill out a form to get a refund on my credit card. His name given, even if obviously Indian, is Alan McKenzie, a FL phone nbr. 239-400-3725 he explains that already have Microsoft and thus have free technical support and should not pay using support outside tech. I am very confused. He says Microsoft will refund my money when filling out a form online request of course my credit card information. East - another scam. Company I paid for additional technical support seems very, very ligit ad warns me such calls cold and do not entertain at all and no access to the computer. Who is the real guy?
It's a scam. Microsoft does not call you if you ask them to call you.
Don't be fooled of unsolicited calls. Don't provide personal information.
Report phone scams
Help Microsoft to stop cybercriminals in reporting of the information about your scam phone.
In the United States, use the form of complaint to FTC Assistant.
In Canada, the Canadian Centre for fight against fraud can support.
In the United Kingdom, you can report the fraud as well as the unsolicited calls.
Source + more information: http://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspx
And read: http://blogs.microsoft.com/on-the-issues/2014/12/18/microsoft-takes-action-tech-support-scammers/
and: https://blog.malwarebytes.org/tech-support-scams/
http://www.Microsoft.com/security/online-privacy/msName.aspx
See you soon,.
J
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I received a call from a tone of voice Indies declaring what he called a "windows live support" and that my computer has been hacked. "Red flashing lights here to demonstrate that your computer has been hacked." I was suspicious, but done what said the voice. I opened the event viewer that showed many caveats and warnings from computer work bad... some 15,000 of them spanning over 2 years. They wanted me to download a file, but I refused and said I want to remember them. There was a bit of drama involved in the incident. I did a search on google for "windows live support" which returned several hits as well as some phone numbers. I called an and the voice of the East Indies told me I just had been called and that he had spoken with 'Chrissy '. He also informed me that the 'service' to clean my computer will cost at least $249. I refused, hung up and did a search for "windows live support scam." The following link came ( http://darranboyd.wordpress.com/2011/05/21/windows-live-support-scam/ ) who wore a similar activity for the past two years of several regions of the world. It is very interesting reading. All this seems like a scam and I do not understand why Microsoft has apparently done nothing to that users aware of this problem and/or close this type of scam.
I received a call from a tone of voice Indies declaring what he called a "windows live support" and that my computer has been hacked. "Red flashing lights here to demonstrate that your computer has been hacked." I was suspicious, but done what said the voice. I opened the event viewer that showed many caveats and warnings from computer work bad... some 15,000 of them spanning over 2 years. They wanted me to download a file, but I refused and said I want to remember them. There was a bit of drama involved in the incident. I did a search on google for "windows live support" which returned several hits as well as some phone numbers. I called an and the voice of the East Indies told me I just had been called and that he had spoken with 'Chrissy '. He also informed me that the 'service' to clean my computer will cost at least $249. I refused, hung up and did a search for "windows live support scam." The following link came ( http://darranboyd.wordpress.com/2011/05/21/windows-live-support-scam/ ) who wore a similar activity for the past two years of several regions of the world. It is very interesting reading. All this seems like a scam and I do not understand why Microsoft has apparently done nothing to that users aware of this problem and/or close this type of scam.
Hello
Believe me, we receive dozens of these reports on a daily basis.
Go to the forum and search for following scam.
This has happened for many years. The main problem with trying to stop these scams, it's that the authors know how to stay hidden in the countries where the application of the law may be missing.
Concerning
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