Microsoft Wireless Notebook Optical Mouse 3000 does not illuminate.

Similar Questions

• Microsoft Wireless Notebook Optical Mouse 4000 does not

  I got an MS 4000 optical mouse for about a year now, and just recently it stopped working. I noticed that the red light on the bottom of the mouse was not lit, so I bought new batteries and a properly installed and still nothing. My mouse is dead or there is something else I can do to reset?

  Hello

  These should help:

  Troubleshoot a wireless mouse that does not correctly
  http://support.Microsoft.com/kb/321122

  Many of the mice have a 3-year warranty.

  Microsoft Hardware USA
  http://www.Microsoft.com/hardware/mouseandkeyboard/ProductList.aspx?type=mouse&techId=WirelessTechnology

  Microsoft support - mouse and keyboard - USA
  http://www.Microsoft.com/hardware/mouseandkeyboard/support/default.mspx

  Microsoft Hardware warranties
  http://www.Microsoft.com/hardware/warranties.mspx

  Microsoft Hardware Canada
  http://www.Microsoft.com/Canada/hardware/mouseandkeyboard/default.mspx

  Microsoft support - keyboard and mouse - Canada
  http://www.Microsoft.com/Canada/hardware/mouseandkeyboard/ProductList.aspx?type=mouse

  These mice are delivered with 90 tech support of day of the 1st incident that was about to begin when
  contact Microsoft at the number below.

  Hardware support of MS and warranty claims
  Tech Support 1-800-936-5700 for MS material or call: 1-800-Microsoft (642-7676)

  I hope this helps.
  --------------------------------------------------------------------------------------------
  Rob Brown - Microsoft MVP<- profile="" -="" windows="" experience :="" bicycle="" -="" mark="" twain="" said="" it="">

• Microsoft Mouse and keyboard Center recognizes not Microsoft Wireless Notebook Optical Mouse 3000 says no device detected

  Original title: Microsoft Mouse and keyboard Center does not recognize my Microsoft Wireless Notebook Optical Mouse 3000'

  My Microsoft Wireless Notebook Optical Mouse 3000 works fine but when I click on it in the devices section and printers on Panel, Microsoft Mouse and keyboard Center does not recognize. It displays the text "No Device detected". Here is a screenshot of what I see:

  

  Hi faignard,

  Thanks for the reply. It is regrettable that uninstall the existing mouse device manager drivers did not help to solve the problem.

  I suggest that you go to the program and features under programs installed and check if there are any associated with IntelliPoint software or any software application related to the mouse installed. In the affirmative, please go ahead and uninstall them and then try to install the driver software IntelliPoint 8.2 in compatibility mode as stated in my previous post dated 22 December 2014. See the following link on how to uninstall program:

  http://Windows.Microsoft.com/en-us/Windows-8/uninstall-change-program

  Please answer us on the State of the question to help you further.

• Microsoft wireless notebook presenter mouse 8000 does not

  Original title: driver error.

  Hi, I can't get my presenter 8000 laptop wireless Microsoft mouse to work with the windows platform 8. I installed the drivers from the CD, but when I check the status on the screen "devices and printers", it shows a State of disk error. "  Is there an updated driver for this device I can use to make it work?

  Hi Toni,

  For you help I would be grateful if you could answer the following question:

  What is the full error message showing in Device Manager?

  Follow the troubleshooting methods and check.

  Method 1: Run the hardware and devices Troubleshooter and check.

  Follow the steps to run the Troubleshooter:

  (a) press the Windows key + W on your keyboard.

  (b) type of Troubleshooting , click Troubleshooting.

  (c) click on see all.

  (d) click on hardware and troubleshooting of devices.

  (e) click on the Next button to run the troubleshooter.

  Method 2: I suggest to uninstall and reinstall the drivers from the production site;

  Check out the link to download the drivers;

  http://www.Microsoft.com/hardware/en-in/d/wireless-notebook-Presenter-Mouse-8000

  Note: Select the appropriate operating system to download the drivers.

  Check out the link;

  Troubleshooting: mouse

  http://www.Microsoft.com/hardware/en-in/help/support/troubleshooting/mouse/wireless-Bluetooth

  If you need help with Windows, please do not hesitate to post. We will be happy to help you.

• Notebook optical mouse 3000 does not totally work with Windows 7

  laptop optical mouse 3000 not totally work as it is in win 7 64 bit, but very well under win xp.

  Hi, a problem with my laptop optical mouse 3000 with windows 7 64 bit.

  the problem is that I am not able to scroll in the yahoo mail Inbox and in the Favorites of google chrome, but others such as scrolling through site Internet is fine. Makes me kind of stay away from windows 7 and stick to windows xp.
  Another thing, it was that the experience with movement/pointer speed in windows 7 64 bit was totally different. experience with the speed of movement/pointer is at the time when I uninstall the driver and use the default windows HID-compliant driver.
  all this problem never encounter in windows xp.
  I doubt it could be the driver problem.
  I tried to reinstall windows, reinstall intellipoint, reinstalling a newer version of intellipoint (7.10.344.0), but it does not help.
  What should I do now? wait for a newer driver for notebook optical Mouse-mouse 3000?
  I hope someone could fix that.
  Thank you!

  Hi chun liang,.

  Possible several steps for troubleshooting your problem, see the following article:

  http://support.Microsoft.com/kb/303091

  I hope this helps!

  Debra
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think

• My optical mouse 3000 does not work even if the red light is on in the background

  My optical mouse 3000 does not work even if the red light is on in the background

  Hi Russell,

  Thank you to contact Microsoft Community and we will be happy to help you with your concern.

  According to the description, it looks like you are facing a problem with the optical mouse 3000.

  It would be great if you could answer these questions to help you further.

  1. have you made changes on the computer before this problem?

  2. you receive an error message or error code?
  3 is confined with any specific application?

  I suggest you to see the steps in the following Microsoft article.

  
  Mouse, touchpad and keyboard under Windows problems: http://windows.microsoft.com/en-US/windows/help/mouse-touchpad-and-keyboard-problems-in-windows

  Troubleshoot the incidents of the response to the mouse or wireless keyboard: http://support.microsoft.com/kb/838398

  Troubleshoot a wireless mouse that does not correctly: http://support.microsoft.com/kb/321122

  We would be more than happy to help you if the steps above did not solve the problem.

• My Notebook Optical Mouse 3000 is not recognized.

  My mouse worked properly today, but later is no longer is recognized. I have tried all usb ports, reinstalled the software, download the new drivers from microsoft... None of the time worked. The lights are flashing, but it doesn´t work.

  Someone has an idea?

  PS: Footstool of Windows 7.

  Hello

  You did some of them however here is just in case troubleshooting tool.

  -------------

  You need get the latest mouse drivers and make them ready to re - install (perhaps several times).

  Download - SAVE - go to where you put them - when ready Right Click on - RUN as admin.

  Tips for solving problems of USB devices - and a Mr Fixit
  http://windowshelp.Microsoft.com/Windows/en-us/help/c39bd203-f729-47a4-8351-83291e13c8a81033.mspx#EGB

  Control Panel - Device Manager - click in the empty area - VIEW - show hidden devices

  Now look everywhere EXCEPT the USB controllers for your device (cannot be found) and if you
  he find the RIGHT CLICK and uninstall them all. The device is your mouse or similar.

  now go to the USB and UNINSTALL ALL controllers in the category, but the category itself.

  APPLY/OK

  RESET

  Try to install your mouse like new.

  Software MS - is of latest version 8.x, which just came out
  http://www.Microsoft.com/hardware/download/download.aspx?category=MK

  This refresh battery USB and hopefully it will allow the unit to install. (You may need a)
  powered hub)

  Here is the similar procedure in XP, Vista is the same, except that we need to clear the specific
  device if present.
  http://support.Microsoft.com/kb/310575

  This is a utility to help you, but do 1 above.

  USBDeview is a small utility that lists all USB devices currently connected to your
  computer, as well as all USB devices that you previously used. Run Options and check
  the 1st three choices to see if there are here. Try to remove all instances and restart
  then plug in the mouse.
  http://www.NirSoft.NET/utils/usb_devices_view.html

  Again try to install your mouse like new.

  ===============================

  If nothing works:

  Notebook Optical 3000 has a 3 year warranty
  http://www.Microsoft.com/hardware/mouseandkeyboard/ProductDetails.aspx?pid=064

  Warranty
  http://www.Microsoft.com/hardware/warranties.mspx

  Claims of Microsoft Hardware

  Supported MS material and warranty claims & Tech Support 1-800-936-5700 for MS
  Material. They will replace the mouse if it cannot be implemented properly if it is still
  under the guarantee. Mouse has 90 days tech support from the date of the 1st incident which should
  say that it will cost you nothing (except if you called the mouse in the past).

  I hope this helps.

  Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

• Wireless Notebook Presenter Mouse 8000 does not enter pairing mode

  I replaced the batteries in the mouse, and now I can not place the mouse in pairing mode.  When I turn the mouse on the green light is on continiously.  When I press the button of twinning on the mouse it alternates with a flash no matter how long I hold the button for red/green.

  Any ideas?

  Hello
   
   
  1. have you checked this mouse on another computer?
   
  First of all I ask you to download and install the latest version of the IntelliPoint 8.0 for Windows 7 software. Here are links to the software.
  For 32-bit operating system.
  http://download.Microsoft.com/download/1/3/B/13B6BCAA-603C-4F7C-B03E-2DC23E307D47/IPx86_1033_8.0.225.0.exe
   
  For 64-bit operating system.
  http://download.Microsoft.com/download/F/F/2/FF20250F-0C25-4139-BCAD-CFC5EABFA159/IPx64_1033_8.0.225.0.exe
   
  Here's how you can do it.
  a. remove the device from Bluetooth devices.
  b. turn on the mouse and select "Add Device".
  c. immediately after selecting "Add Device" push the Bluetooth button on the bottom of the mouse (must flash red/green on top).
  d. move the mouse as I used it (probably 10 seconds or more) until the mouse showe up as a new device in the window add the device.
  e. notification of automatic driver installation will pop up.
  f. should be able to use the mouse now.
  
  Also, see installation and configuration information in the article below.
  http://www.Microsoft.com/hardware/mouseandkeyboard/IntelliPoint/Readme/en-us/default.mspx#installation
   
  
  I hope this helps.

  Thank you, and in what concerns:
  Shekhar S - Microsoft technical support.

  Visit our Microsoft answers feedback Forum and let us know what you think.
  If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

• My Microsoft Mouse 3000 does not illuminate

  Battery changed in mouse, still no operation or ignition.  OK led (green) transmitter/receiver

  Hello

  1. don't you make changes to your computer, after which the issue started?

  I suggest that you follow the steps in this article and check if the problem persists.

  Troubleshoot the incidents of the response to the mouse or wireless keyboard

• Notebook Optical Mouse 3000

  I wish the scroll key to send a double click when you press on, as did my wired mouse. I don't see this as an option. Any help?

  Hi William,.

  I understand that you need the double-click feature using the mouse scroll wheel.

  Follow these methods and check.

  Method 1: I suggest you to do the following to enable the feature.

  a. use of the mouse you want to configure, start IntelliPoint.
  (Click Start, point to all programs, click Microsoft mouseand then click Microsoft mouse.)

  b. in the list of the button wheel , set up to use the double-click.
  Save the changes.

  Reference: http://www.microsoft.com/hardware/en-in/help/support/troubleshooting/mouse/mouse

  Method 2: If this does not help, reinstall the software from the link, you should be able to get the required functionality.

  I suggest you check out the link to uninstall the IntelliPoint software:

  Uninstall or change a program

  http://Windows.Microsoft.com/en-us/Windows7/uninstall-or-change-a-program

  To install the Intellipoint software, see the link:

  Install IntelliPoint software and the mouse

  http://support.Microsoft.com/kb/258785

  http://www.Microsoft.com/hardware/en-us/d/wireless-notebook-optical-mouse-3000

  Follow these steps and let us know if it helps.  If the problem persists, answer and we will be happy to help you.

• Use Microsoft Wireless Notebook Laser Mouse 7000. Horizontal scrolling does not work

  Original title: mouse scrolloing problem

  I just bought a Microsoft Wireless Notebook Laser Mouse 7000 and my scrolling does not work, is their a way to implement or to solve this problem?

  Hello

  1. the problem occurs on a particular application?

  I wish that you follow all the methods in this article to resolve the problem.
   
  The problems with the mouse button or scroll the parameters
  http://support.Microsoft.com/kb/303091

• MS Wireless Notebook Optical Mouse 300 - no longer works

  I have a laptop with Vista as my current program.  I have a Microsoft Notebook Optical Mouse 3000 since the first day Wirless.  The mouse was working very well!  I use computer a day and the wireless mouse no longer works.  Green light on the USB key is on, red light on the mouse is on.  I'm in the peripherals - mouse and it shows active.  I even remove the USB and it shows then it isn't here.  Here's my question - why the mouse will not talk to the USB port and works now?  I even went out and bought a different MS Mouse and it didn't work either.  All known manufacturing, programming, software between MS and Vista mouse problems?

  Perhaps Windows does not recognize the mouse as real human interface device. If you go into Device Manager, highlight unfamiliar material, choose Update driver and then manually point it on either

  C:\Windows\System32\Drivers\mouclass.sys
  C:\Windows\System32\Drivers\mouhid.sys

  ... did allow the mouse to install?

  I am in no way affiliated with Microsoft. The information provided by me are unsecured and has no right. Use the information I provide at your own risk.

• Wireless Notebook Presenter Mouse 8000 will not enter pairing mode (part 2)

  I tried the fix in this issue here:

  http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-hardware/wireless-notebook-Presenter-Mouse-8000-will-not/3a0df437-759e-436D-86FC-90bebf7069ac?tab=AllReplies&TM=1320144127818

  and it does not solve my problem - however the described issue is identical.
  My Presenter Mouse 8000 has a permanent green light on the bottom, pressing the button on the dongle (receiver) lance the pairing wizard who tells to press me the button of the mouse for 5 seconds - I followed these instructions and the unit is not pair.  I think (I remember) which she flashed red and green when it is matching, however in my case, the Green led is permanently on and not blinking.
  I changed the batteries for new ones - that has not fixed my problem
  I tried on another computer matching - this does not solve my problem
  I tried to install 3 different versions of the software (versions 8.0.25, the version on the CD that came with the mouse and the plus up to version 8.2 of the date), this does not solve my problem.
  This mouse has worked in the past-, so I do not understand why it would stop working now after a battery change?
  I'm on Windows 7 x 64 both computers, with that I tried to use the mouse.
  Are there measures other that I can take to solve this problem?
  Thanks in advance for your answer

  Hello

  Method 1:

  I suggest that you try to do a system restore and check whether the problem is resolved.

  In Windows 7 system restore

  http://Windows.Microsoft.com/en-us/Windows7/products/features/system-restore

  Method 2:

  I suggest you update Bluetooth drivers on the computer and check:

  Updated a hardware driver that is not working properly

  http://Windows.Microsoft.com/en-us/Windows7/update-a-driver-for-hardware-that-isn ' t-work correctly

  If it still does not work, then it may be due to a defective material.

• Microsoft Wireless Optical Mouse 2000 does not work.

  Original title: mouse

  I use a Microsoft 2000 wireless optical mouse on my laptop and it won't work, even if you say that my device is not working properly

  Hey nanapaw,

  Please see two items of the below knowledge base for help.

  Troubleshoot a wireless mouse that does not correctly

  http://support.Microsoft.com/kb/321122

  Troubleshoot the incidents of the response to the mouse or wireless keyboard

  http://support.Microsoft.com/kb/838398

  Kind regards

  Shinmila H - Microsoft Support

  Visit our Microsoft answers feedback Forum and let us know what you think.

• Microsoft Mobile Mouse 3000 does not

  I have a relatively new Microsoft Mobile Mouse 3000 which has just stopped working. The mouse has functioned well for three months. I just changed the battery in the mouse. I plugged the transmitter into the USB port after starting my laptop. Normally, there is a green light that turns on the top of the transmitter. Now there is no light and I get an error message on the display, indicating that the USB device is not recognized and that the unit is defective.

  Help, please.

  Hi RJ Moy.

  Thank you for using answers Forum.

  I found an article that can help you solve this problem:

  http://support.Microsoft.com/kb/315973

  Follow the troubleshooting steps if you want and let us know how it works.

  Chris
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.