Microsoft Word 2000, Excel 2000, Windows Mail applications, IE 9 frequently stop working.

Original title: Microsoft applications often stop working.

Hello

My OS is Vista professional family.   Microsoft applications are Word 2000, Excel 2000, Windows Mail, IE v.9.01.11. The Applications Windows Explorer crash frequently, with the word several times a day, if not an hour.  Generally application stops working, and options include "close the program and search the Internet for solutions.   By clicking on this option quickly translates the application startup program details are generally a message followed by message DEP BEX or an APPCrash.    I can't identify any recent addition or the deletion of all program. Following is a sample of the problem signatures posted after applications have crashed.   They were copied from a Word doc, in which they have been copied and pasted display Details appearing on screen after a crash of the application. I hope that they will result in something to someone in the community, who will explain to explain my problems and possibly to propose possible solutions.

A recent accident of Word displays the details of the following product

Signature of the problem:

Problem event name: APPCRASH

Application name: WINWORD. EXE

Application version: 12.0.6661.5000

Application timestamp: 4f7cd9da

Fault Module name: gdiplus.dll_unloaded

Fault Module Version: 0.0.0.0

Timestamp of Module error: 4f2bf90a

Exception code: c0000005

Exception offset: 739b74b2

The system version: 6.0.6002.2.2.0.768.3

Locale ID: 2057

More information about the problem:

LCID:                                    1033

Brand: Office12Crash

.skulcid: 1033

A crash of Windows Mail message BEX

Signature of the problem:

  Problem event name: BEX

Application name: WinMail.exe

Application version: 6.0.6001.18000

Application timestamp: 47918ed8

Fault Module name: gdiplus.dll_unloaded

Fault Module Version: 0.0.0.0

Timestamp of Module error: 4f2bf90a

Exception offset: 734f74b2

Exception code: c0000005

Exception data: 00000008

The system version: 6.0.6002.2.2.0.768.3

Locale ID: 2057

Additional information 1: fd00

More information 2: ea6f5fe8924aaa756324d57f87834160

Additional information 3: fd00

Additional information 4: ea6f5fe8924aaa756324d57f8783416

Another accident of Windows Mail message APPCRASH

Windows Explorer also indicated an APPCRASH

Signature of the problem:

Problem event name: APPCRASH

Application name: iexplore.exe

Application version: 9.0.8112.16455

Application timestamp: 507284ba

Fault Module name: StackHash_efe9

Fault Module Version: 6.0.6002.18541

Timestamp of Module error: 4ec3e3d5

Exception code: c0000374

Exception offset: 000b06b7

The system version: 6.0.6002.2.2.0.768.3

Locale ID: 2057

Additional information 1: efe9

More information 2: e7344786bdd2b67bba3a148841d9ab99

3 more information: 7eb2

Additional information 4: 8c1001f20b0a9ea4ef73b89ec642f751

A message from Excel to crash was also an APPCRASH one:

Signature of the problem:

Problem event name: APPCRASH

Name of the application: EXCEL. EXE

Application version: 12.0.6661.5000

Application timestamp: 4f7cda6d

Fault Module name: gdiplus.dll_unloaded

Fault Module Version: 0.0.0.0

Timestamp of Module error: 4f2bf90a

Exception code: c0000005

Exception offset: 739b74b2

The system version: 6.0.6002.2.2.0.768.3

Locale ID: 2057

More information about the problem:

LCID:                                                     1033

Brand: Office12Crash

skulcid:                                                 1033

Yell.com has ceased to function and display a signature of the AppHang problem

Description:

A problem caused this program blocking interact with Windows.

Signature of the problem:

Problem event name: AppHangB1

Application name: iexplore.exe

Application version: 9.0.8112.16450

Application timestamp: 503723f6

Hang Signature: 1SS3

Hanging Type: 131072

The system version: 6.0.6002.2.2.0.768.3

Locale ID: 2057

Signing of additional blocking 1: 0e0f29b77e2ee0db48c78120c426a95f

Signing of additional blocking 2: a50c

Signing of additional blocking 3: 0e81b6d23e21de2e5d278567f0fad5ea

Signing of additional blocking 4: 1SS3

Signing of additional blocking 5: 0e0f29b77e2ee0db48c78120c426a95f

Signing of additional blocking 6: a50c

Signing of additional blocking 7: 0e81b6d23e21de2e5d278567f0fad5ea

Thank you very much

Birkbeck

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Hi Birkeck,

I imagine the inconvenience that you are experiencing. I will certainly help the question of fixing.

To help you suggest several steps to solve the problem, I would appreciate if you could answer the following questions:

. You receive an error code or message?

Please follow the methods and mark the question below:

Method 1:

You need to perform a clean boot to prevent any third party conflicting application from interfering with your computer.

To put the computer in a clean boot state, you must follow the steps in the article mentioned below and check with the question.

How to troubleshoot a problem by performing a clean boot in Windows Vista or Windows 7:
http://support.Microsoft.com/kb/929135

Note: You must follow step 3 of the article mentioned above to recover your computer to a Normal startup after you complete all the steps.

Method 2:

I suggest you to run the patch from the link below.

Applications may crash in Windows Vista, in Windows 7, Windows Server 2008 or Windows Server 2008 R2:

http://support.Microsoft.com/kb/2541119

Method 3:

For issues with Internet Explorer, please follow the steps in the link below.

What to do if Internet Explorer stops responding:

http://Windows.Microsoft.com/en-us/Windows-Vista/what-to-do-if-Internet-Explorer-stops-responding

Tips for solving problems when Internet Explorer hangs or stops working: http://Windows.Microsoft.com/en-us/Windows-Vista/tips-for-solving-problems-with-Internet-Explorer

Note: Reset the Internet Explorer settings can reset security settings or privacy settings that you have added to the list of Trusted Sites. Reset the Internet Explorer settings can also reset parental control settings. We recommend that you note these sites before you use the reset Internet Explorer settings.

Note: The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.

Method 4:

Scan your computer by using the Microsoft Safety Scanner by clicking Download now to check if there is no virus infected:

http://www.microsoftsafetyscanner.com/

Note: The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.

I hope that the information above helps you.

Tags: Windows

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