Mid 2012 Macbook Pro with or without retinal incredibly slow

Hello, I'm typing this for my mother. It has a mid-2012 Macbook pro without the retina which is very slow. She has recently updated to 16 GB of ram, and we are all pretty sure she did her properly. He constantly beach balls and takes more than a minute to launch Safari. The fan is also strong enough now. He runs the El captain. Thank you in advance!

Here's the EtreCheck:

EtreCheck version: 3.0.3 (307)

Report generated 2016-09-18 10:33:08

Download EtreCheck from https://etrecheck.com

Time 02:44

Performance: Excellent

Click the [Support] links to help with non-Apple products.

Click [details] for more information on this line.

Problem: Computer is too slow

Description:

The computer is very slow and beach ball

Hardware Information:

MacBook Pro (13-inch, mid-2012)

[Data sheet] - [User Guide] - [warranty & Service]

MacBook Pro - model: MacBookPro9, 2

1 2.5 GHz Intel Core i5 CPU: 2 strands

16 GB expandable RAM - [Instructions]

BANK 0/DIMM0

OK 8 GB DDR3 1600 MHz

BANK 1/DIMM0

OK 8 GB DDR3 1600 MHz

Bluetooth: Good - transfer/Airdrop2 taken in charge

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 129

Video information:

Graphics Intel HD 4000

Color LCD 1280 x 800

Software:

OS X El Capitan 10.11.6 (15-1004) - since startup time: less than an hour

Disc information:

HTS545050A7E362 disk HARD APPLE disk0: (500,11 GB) (rotation)

EFI (disk0s1) < not mounted >: 210 MB

Recovery HD (disk0s3) < not mounted > [recovery]: 650 MB

Macintosh HD (disk 1) /: 498,88 (Go 400,52 free)

Encrypted AES - XTS unlocked

Storage of carrots: disk0s2 499.25 GB Online

HL-DT-ST DVD - RW GS41N)

USB information:

Apple Inc. FaceTime HD camera (built-in)

Apple Inc. Apple keyboard / Trackpad

Computer, Inc. Apple IR receiver.

Apple Inc. BRCM20702 hub.

Apple Inc. Bluetooth USB host controller.

Logitech USB receiver

Lightning information:

Apple Inc. Thunderbolt_bus.

Guardian:

Mac App Store and identified developers

Kernel extensions:

/ Applications/Parallels Access.app

[loading] com.parallels.virtualhid (1.0.3 - SDK 10.9-2016-07-19) [Support]

[loading] com.parallels.virtualsound (1.0.36 - 10.6 SDK - 2016-07-19) [Support]

/ Applications/Parallels Desktop.app

com.parallels.kext.hypervisor [no charge] (11.2.0). 32581 - SDK 10.9 - 2016-07-10) [Support]

com.parallels.kext.NetBridge [no charge] (11.2.0). 32581 - SDK 10.9 - 2016-07-10) [Support]

com.parallels.kext.usbconnect [no charge] (11.2.0). 32581 - SDK 10.9 - 2016-07-10) [Support]

com.parallels.kext.vnic [no charge] (11.2.0). 32581 - SDK 10.9 - 2016-07-10) [Support]

Launch system officers:

[cannot] com.apple.gamed.plist (2015-08-23)

[no charge] 7 tasks Apple

[loading] 154 jobs Apple

[running] Apple 76 jobs

Launch system demons:

[no charge] 44 Apple jobs

tasks of Apple 162 [loading]

Apple 85 [performance] tasks

Launch officers:

[loaded] com.adobe.AAM.Updater - 1.0.plist (2013-08-04) [Support]

com.parallels.mobile.prl_deskctl_agent.launchagent.plist [running] (2016-07-19) [Support]

[cannot] com.realvnc.vncserver.peruser.plist (2013-10-03) [Support]

[loaded] com.realvnc.vncserver.prelogin.plist (2013-10-03) [Support]

[loaded] com.teamviewer.teamviewer.plist (2015-03-02) [Support]

[loaded] com.teamviewer.teamviewer_desktop.plist (2015-03-02) [Support]

com.Trusteer.rapport.rapportd.plist [running] (2016-07-18) [Support]

Launch demons:

[loading] com.adobe.SwitchBoard.plist (2013-05-15) [Support]

[loading] com.adobe.fpsaud.plist (2016-06-13) [Support]

[loading] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

com.parallels.mobile.Dispatcher.launchdaemon.plist [running] (2016-07-19) [Support]

[loading] com.parallels.mobile.kextloader.launchdaemon.plist (2016-07-19)

[loading] com.realvnc.vncserver.plist (2013-10-03) [Support]

[loading] com.teamviewer.Helper.plist (2015-03-02) [Support]

[loaded] com.teamviewer.teamviewer_service.plist (2015-03-02) [Support]

com.Trusteer.rooks.rooksd.plist [running] (2016-07-18) [Support]

User launch officers:

[loading] com. SoftwareSecure.goloader.plist (2015-11-23) [Support]

[loading] com.adobe.AAM.Updater - 1.0.plist (2013-05-16) [Support]

[loading] com.google.keystone.agent.plist (2016-07-12) [Support]

com.parallels.mobile.startgui.launchagent.plist [running] (2016-09-18) [Support]

Items in user login:

iTunesHelper Application (/ Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

TomTomHOMERunner hidden Application (~/Library/Application Support/TomTom HOME/TomTomHOMERunner.app)

Hidden Google Chrome application (/ Applications/Google Chrome.app)

Plug-ins Internet:

SharePointBrowserPlugin: 14.0.0 (2012-12-31) [Support]

FlashPlayer - 10.6: 22.0.0.192 - SDK 10.9 (2016-06-19) [Support]

QuickTime Plugin: 7.7.3 (2016-08-03)

AdobeExManDetect: AdobeExManDetect 1.1.0.0 - SDK 10.7 (2013-08-04) [Support]

Flash Player: 22.0.0.192 - SDK 10.9 (2016-06-19) obsolete! Update

Default browser: 601 - SDK 10.11 (2016-08-03)

Safari extensions:

Open in Internet Explorer - Parallels - http://www.Parallels.com/fr/ (2014-06-07)

3rd party preference panes:

Flash Player (2016-06-13) [Support]

Trusteer Endpoint Protection (2016-08-04) [Support]

Time Machine:

Time Machine not configured!

Top of page process CPU:

6% WindowServer

5% mdworker (22)

3% kernel_task

1% fontd

0% cloudpaird

Top of page process of memory:

997 MB kernel_task

508 MB com.apple.WebKit.WebContent (2)

Mdworker (22) 393 MB

180 MB Safari

Mds_stores 147 MB

Virtual memory information:

11.00 GB of free RAM

used 5.01 GB RAM (2.48 GB being cached)

Used Swap 0 B

Diagnostic information:

September 18, 2016, 09:50:31 ~/Library/Logs/DiagnosticReports/gamed_2016-09-18-095031_[redacted].crash

/System/Library/PrivateFrameworks/GameCenterFoundation.Framework/versions/A/GAM ed

18 September 2016, 09:42:52 self-test - spent

Sep 17, 2016, 10:51:06 PM/Library/Logs/DiagnosticReports/QuickTime Player_2016-09-17-225106_ [redacted] .hang

/ Applications/QuickTime Player Player.app/Contents/MacOS/QuickTime

Sep 17, 2016, ash /Library/Logs/DiagnosticReports/softwareupdated_2016-09-17-143914_[redacted].cr 14:39:14

/ System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated

Sep 17, 2016, 09:02:02 ~/Library/Logs/DiagnosticReports/Mail_2016-09-17-090202_[redacted].crash

com Apple.Mail - /Applications/Mail.app/Contents/MacOS/Mail

Sep 17, 2016, ~/Library/Logs/DiagnosticReports/Mail_2016-09-17-090028_[redacted].crash 09:00:28

Sep 17, 2016, 08:44:32 AM/Library/Logs/DiagnosticReports/Google Chrome_2016-09-17-084432_ [redacted] .hang

/ Applications/Google Chrome Chrome.app/Contents/MacOS/Google

Sep 17, 2016, 08:41:41 AM/Library/Logs/DiagnosticReports/softwareupdate_download_service_2016-09-17-0841 41_ [redacted] .crash

/ System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_download_service

15 sep, 2016, 10:50:56 AM/Library/Logs/DiagnosticReports/softwareupdate_download_service_2016-09-15-1050 56_ [redacted] .crash

Sep 15, 2016, 10:46:46 /Library/Logs/DiagnosticReports/apsd_2016-09-15-104646_[redacted].crash

/System/Library/PrivateFrameworks/ApplePushService.framework/APSD

DeannaMarie,

Uninstall the report following the instructions of suppliers: http://www.trusteer.com/support/uninstalling-rapport-mac-os-x

Tags: Notebooks

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