Missing files after update CC

Creative cloud demanded an update yesterday. Once the complete update, my Cloud Files all a designer began a process of course. Boring, I thought, but no big deal. Turn, it was a big deal. Miss me him now all older files until July 2015.

Then I connected my online account thinking maybe it was some sort of timing issue. Shows exactly the same thing. Unable to find a single file like July 2015, I have several. The Archives section shows a handful of my missing files, but when I click on Restore, they disappear from the archives section and disappear completely.

I contact Adobe support via online chat, and that has proved so far to be a waste of time. Can not pass on the phone as all the options related to creative cloud of the results in a message saying that there is no phone support for my product.

-Update

Finally received assistance via chat. Come and discover, all my missing files were contained in a file in the section of the online archives. Here, it is not possible to display the contents of the folder, size, etc. Several folders and files are duplicated on all restore. With folders, entitled source files contain only files from 8 July 2015. Duplicated, to which is added a '1', contains only files of 7 July 2015 and more. Now, to browse, comparison and merging everything back to the way his supposed to be.

At this point, all I can say is what a waste and waste of time!

Lessons learned: Before the creative cloud update, be sure to create a backup of all your creative cloud documents!

Tags: Adobe

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