Missing in ext HDD PH3100U-1EXB Toshiba backup software

I just bought a Toshiba 1 TB ext HDD PH3100U-1EXB and have only been using it on a USB 2 connection.

I am running Windows 7 on a computer and Windows professional XP on another machine. I have copied files to and from the drive successfully, but cannot access the virtual CD drive to try installing the backup.

If I use Windows Explorer, I can not open the virtual CD drive.
How can I get the backup/restore software?

Is there a way to reset the CD player to access the software?

Thanks for any help.

I'm having a similar problem. Shortly after that I backed up the hard drive of my PC, the virtual CD cannot be opened by Windows and the virtual CD icon disappeared, although the partition still appears as another drive, but when I try to see it I get a message that Windows does not recognize, it's may be damaged.

Tags: Toshiba

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