Missing startup programs, printers uninstalled and run used print spooler

Hi guys,.

The title really says it all.   I am running XP.
I tried to use my scanner but it will not work properly.
I tried to use my printer laser hp 8000 and Canon S800 deskjet.   They are more installed and when I try to install I get an error that says that the print spooler is not running.
All programs are missing in commissioning.   If I click on programs, then I can find them.
Any ideas?   I ran, but I'm not all that good in the first place.
TIA
Greg

"Missing programs" indicate likely malware infestation.  What do you use for an antivirus application and is his current subscription?  Have you let the subscription expires?

Start with the download, install, update and run an analysis complete with each of these tools free amtimalware.  Do not run the scans at the same time.  Each is likely to take some time, so have something else to do.

MalwareBytes Anti-Malware
SUPERAntiSpyware

Now for the symptoms.

Hidden entries in the start menu > all programs

Beginning > menu all programs is a combination of two folders (directories) on your hard drive:

C:\Documents and Settings\All Users Menu
C:\Documents and Settings\\Start Menu

If the subdirectories in one or both of the above is given to the "hidden" attribute, you will not see the corresponding entry when you click Start > all programs.  To check and fix this, right-click on the Start button and select "Open" or "Open All Users" (you should do as well until you're through).  In the window of Windows Explorer that opens, click Tools > Folder Options > view.  Click on the button "Show the hidden files and folders" and uncheck "Hide protected operating system files (recommended)."  OK your way out.

Double-click the programs folder.  Any folder that is hidden will appear "disappear".  Right click on each hidden folder, and then select Properties.  At the bottom of the general tab, uncheck the 'hidden '.  Click OK.  Select "apply changes to this folder, subfolders and files. Click OK.  Do this for all the hidden folders.  When you are finished, go back to tools > Folder Options > view and the changes that you have made previously.

Repeat the above by right clicking on start and select open or open all users, no matter what you is not done everything first.

Print spooler does not and empty the folder printers and faxes

A. Clean on print jobs pending

  • Open a command prompt window (start > run > cmd > OK)
  • Type the following in the black command prompt window, and then press ENTER after each line (don't forget the quotes)

net stop spooler
del/q '% windir%\system32\spool\PRINTERS\*.* '.
net start spooler
output

B. clean the old printer drivers and install the latest drivers by using the directions in One Article.  If you have (or had) a Lexmark printer, follow the instructions on this site before installing the new drivers, as explained in its first Article: http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

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