Missing symbol of BlackBerry blackBerry Q10 Q10

Hi all. I've recently upgraded to a Q10. My carrier is EA in the United Kingdom (2G, 3G and 4G). The BlackBerry symbol continues to disappear from my Q10. When this happens BBM stops working. I called EE five times. Whenever they refresh the settings on their network. I reboot the Q10 and all is well for a few hours. BlackBerry then disapperars again and BBM symbol no longer works. EA says now there is a problem with the network BlackBerry and EA can not help. Personally I don't think anyone EE understand the problem. Does anyone have any suggestions please? Thank you very much.

Hello and welcome to the community!

With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (step 1 should translate a message from your BB... Please wait just before moving on to the next step):

1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait message "registration" happen

2) restart

  • Pre-BB10 ONLY devices. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
  • Peripheral BB10. Hold the top button until the counter reaches zero. Wait for the unit to be completely stopped (for example, nothing appears on the screen, no lights, etc.). Hold the top button until the red light. Wait through the entire boot process. IF this fails, you can try the method of battery-pull above, but it is normally NOT recommended unless nothing else works.
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

I hope that will move things again for you! If no, then climb you with your mobile service provider... they have access to a path of degenerate formally to BlackBerry if they cannot solve your problems. Consider... you pay 100% of your services, making them responsible for 100% of your official support, regardless of whether the problem is BB or EE EE.

Good luck!

Tags: BlackBerry Smartphones

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