Mobile Mouse 4000 stopped working with USB 2.0 port, works with 3.0 port.

I just bought the Mobile Mouse 4000, eventually find the necessary drivers, installed, but still does not work, after plugging in all my USB ports so I decided to plug in on my single USB 3.0 port, it works. Nowhere on the site, or on the box does say USB 3.0 required, I went through my device manager and all the usb ports work correctly, even, I went in the power options and turned off the selective USB power option so that they are all on. How to work with normal 2.0 because I would like to save the port 3.0 for my WD external hard drive.

Original title: is the Mobile Mouse 4000 only USB 3.0?

Hello

1. What is the brand and model of your computer?

2. are you able to work with other USB 2.0 devices normal port?

3. what happens when you try to plug the USB key?

4. What is the operating system installed on the computer?

I suggest you to connect the mouse to another computer and check with the question.

Method 1: Run the Fixit described in the article:

Hardware devices do not work or are not detected in Windows

http://support.Microsoft.com/mats/hardware_device_problems/en-us

Method 2:

As all devices have same also have USB device associated drivers. Appropriate sometimes drivers not detected after initial installation so reinstalling the drivers can fix the problems.

You can check after uninstalling and reinstalling USB drivers if you are able to connect. You can disconnect all USB devices and then perform the following steps:

1. click on Startand then click Control Panel.

2. click on system and Maintenance, click System, and then click Device Manager.

Note If Control Panel is in Classic view, double-click System, and then click Device Manager.

If you are prompted for an administrator password or a confirmation, type the password, or click allow.

3 in Device Manager, double-click to expand the "USB Bus controllers", right click on the controller host, click "Uninstall" and click "OK".

Check that if at all, there is an exclamation point on the pilot, it suggests problems with the installed driver.

4. Repeat step 2 to uninstall all items under 'USB Bus controllers'.

Then, restart your computer and Windows 7 will automatically reinstall all USB controllers.

If you are still having the same problem then you can check the device USB drivers updated using windows update.

Reference:

http://Windows.Microsoft.com/en-us/Windows7/update-a-driver-for-hardware-that-isn ' t-work correctly

I hope this helps.

Tags: Windows

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