Model D110a - why do solid when black pages copying or scanning. Printing from the computer works.

Printer all-in-one Photosmart D110A. Printer works OK to computer when printing black and white or in color. But when using the scan or copy feature the printer does a solid black page. This just started recently. If I try to scan a document from the computer, the analysis that results is black Uni. I guess that it is a hardware problem. If this is correct, how can I get it fixed. Who should I call at HP for parts? Can I fix it myself or the printer fatally broken and that I should buy a new printer?

Thank you for all that help you can provide.

It sounds like the scanner lamp turns off.  You can't really repair or replace just the scanner lamp.  The way to resolve this would be to replace the entire printer.  Check your warranty here.  If the warranty is still good, you can join the 1-800-474-6836 technical support in the United States and in Canada, international users click here.

Tags: HP Printers

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