Model e9300z #AZ217AV-ABA: help! All files and images are missing. Empty programs

My PC for 3 1/2 year, has been very slow for a few days. He actually hung online last night and I had to physically stop. I turned everything on time and the screen says welcome to HP as if it were a brand new computer. The homepage is not the usual.  I clicked on the Chrome and the display shows Bienvenuechez Chrome and how to put in place. Ditto for Mozilla Firefox.  Then I go to files and they are empty. Documents and photos. went. Family tree maker is there, but it also gives me the Welcome screen. I went to the original Image and it says that it has been changed in 2013 - day and the year of purchase. It seems empty. It's as if my computer has been deleted.  I backed up a month or two ago and I was actually going to save last night, but when he hung up, I turned it off. I thought that the original Image was a return to the top.  I have Norton AntiVirus.

What can I do to recover my files? Any suggestions? Can I have a virus? or what happened? Can I fix it myself? A computer store can recover files? I'm typing this on my work laptop. Because I don't know about the use of the computer.

Thank you all very much.

Lindsey

I unplugged the computer because I was worried that if the hard drive was not, that its use could write on previous data. In addition, the power in the House going on and off for a reason any. Since I'm not tech savy, I decided to hire a computer programmer rather than trying to back up my hard drive by using the adapter by myself. When the computer was reconnected overnight by the computer guy, he came as usual. All my files and pictures were back. The screen looked normal.  Yay! The computer guy said my hard drive was fine, but the computer probably had a virus 'Lotus '. I have Norton Anti virus. He ran a few malware research programs and found some viruses. It works fine now. Hope it stays like that. Thanks for the help.

Tags: HP Desktops

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