Money is debited from my account each month however creative cloud it says trial expired? I'm paying for Photoshop and Lightroom but cannot use them? Help!
Money is debited from my account each month however creative cloud it says trial expired? I'm paying for Photoshop and Lightroom but cannot use them? Help!
Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
.
If Yes
Some general information for a subscription of cloud
Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
Tags: Adobe
Similar Questions
-
I took my mac repair, they ended up replacing my computer, I got the package of cloud of Photoshop and Lightroom but logging into my account I do not see where to download it again? I still pay every month I just need the programs...
Click on the link below and download Creative Cloud Installer file and use them to install the creative Cloud Desktop application.
https://ccmdls.Adobe.com/AdobeProducts/KCCC/1/OSX10/CreativeCloudInstaller.dmg
Once you have installed Adobe Creative Cloud app, you can reinstall all applications CC:
Reference:
https://helpx.Adobe.com/creative-cloud/help/download-install-app.html
-
I just moved from windows to mac and changed my photoshop and lightroom, but now continues photoshop and lightroom stopping self on the mac, mostly photoshop and lightroom, anyone know why?
Yes, never make it. I think Mac Yosemite by default active Standby Mode.
Nancy O.
-
Hello and welcome to all the magicians using Adobe CC.
Plan complete Adobe CC is too expensive for me and I did not need all the great apps.
I only use Photoshop and Illustrator.
Is it possible to use on a PC:
(1) there are no 1 - with subscriptions to Photoshop and Lightroom (plan of photographers)
(2) account No 2 - with unique app don't plan for Illustrator
they will work at the same time (open some file in Illustrator and a few photos in Photoshop)?
I try to look for an answer to my question. I found simillar, but not the same thing.
If there is a chance, someone could help me I would be gratefull.
Best regards from the Poland.
I don't think that separate accounts can be used on the same machine, because they involve the same CC application - a single account can be signed. But there is no reason that an account cannot be used for multiple subscriptions. You should be able to acquire two subscriptions using the same account.
-
they say that I have not paid the adobe, but I paid the photoshop and lightroom
I've never used adobe
say where to call
Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
.
If Yes
Some general information for a subscription of cloud
Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
-
I created an adobe account and I am currently trying to install creative cloud in order to try the trial version of photoshop and lightroom, but I can't get insofar as the process of checking e-mail and adobe is sending the e-mail to my email from hotmail to nephews who is not associated with this account. He used my iMac in November but I only created this adobe account this week. His e-mail address is not linked to this account anyway... help. I really need to try out photoshop and lightroom and do not want to buy the monthly where the same problems occurs. Thanks in advance.
> He used my iMac in November
What you need to do is to get him to sign with the cloud on your computer, uninstall and clean all Adobe, then login with your account
Disconnect the TWO accounts... Uninstall... to run vacuuming...
-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
-using the vacuuming after uninstalling and before reinstalling is often necessary
-https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
-Restart your computer... Sign in to YOUR account... Reinstall
-
I've updated my PS and my ps disappeared and now it says trial early when I pay for the creative cloud every month. What is the problem?
Check that your current account (and only the adobe, used in the next step id is good) by logging in here and check the status of your subscription, https://www.adobe.com/account.html
then, if it's current, disconnect and then back to your client application using the adobe with the link above in cc id: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-
Photoshop and Lightroom trial even if I pay every month
I pay every month for Photoshop and Lightroom still on my dashboard that told me that my trial has expired and I need to buy to open. Who can I speak to this topic? Thank you
-
I bought the cc, the money has been debited from my account, but there is no notification to my adobe account and not to my mail, what im going to do?
Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
Don't forget to stay signed with your Adobe ID before accessing the link below
Creative cloud support (all creative cloud customer service problems)
-
Trying to cancel my subscription, but it says I have a free subscription, however, they take 29.99 my account each month.
Hello
We cannot locate any active subscription under the Adobe ID you use with the forums.
You can get it please contact our team of customer service for cancellation:-http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
For more information on cancellation: cancel your creative cloud membership
-
my photoshop and lightroom are tested in mode but I'm in charge each month... How to fix? Thank you
Hello Deborah,.
You can follow the article: Solve common Adobe Creative cloud activation of (log) and questions (disconnect) disabling or error messages that will help you get your fixed activation problems.
Let us know if it works for you or not.
Thank you
Yann Arora
-
whenever I try to download any application, creative cloud informs me that I am not paying, when I actually pay each month! helpppp
I don't see a subscription by using the e-mail address you use for this forum. Please login with the email/AdobeID you bought with and then try again.
-
I bought a new computer and want to transfer my apps from my old to my new creative cloud.
I just bought a new computer. I have creative and bought cloud InDesign, Photoshop and Illustrator and they are installed on my old computer. How do I transfer this license on my new computer so I don't have to buy them again?
Hello
You can have the creative cloud installed and signed in on two computers as long as you don't use it on one at a time. Download and install as you did on the first computer, sign in to your Adobe account on the Adobe using your Adobe ID website, download the desktop app from clouds, then download the software. Sign on a computer that should not be used: log in and log out of the desktop Adobe Creative Cloud application
You can download the installer for Creative Cloud from here:
Creative cloud help | Creative cloud desktop. -
Photoshop and lightroom said trial, but I pay every month
my photoshop and lightroom say always lawsuits, even after I paid each month what is wrong, Ive had this problem a lot
Hello
Please see the below help documents:
Applications creative Cloud back in test mode after an update until 2015 for CC
Kind regards
Sheena
-
I paid for the CC photography package ($ 9.99 / month) but when I go in my interface it does give me the option to download photoshop and lightroom. He said just buy now and trying to make me pay all over again.
Hello
Make sure that you are connected to ID Adobe Correct.
For more information, please visit:-https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html
Hope this helps!
Maybe you are looking for
-
When you browse the images on your computer in your pictures folder how do you get the icon to be the image that it is. It used to be buy it now, it just clouds shows.
-
My program does not open but appears towards the top in the ongoing process.
I am trying to open Sony Ebook Reader Library. This program worked yesterday. Today, it is not upward. I started the Task Manager and it does not appear in applications, but it shows in the process. I tried to uninstall and reinstall the program.
-
I use ColdFusion 11 and try to use the FDIST function in a worksheet to get the value of F-distribution. The error I get, is that he doesn't like the semicolon in the formula. In the exception.log file, I see this error, org.apache.poi.ss.formula.For
-
Unable to appoint BPEL call variable activity with other variables output
Hi allI tried to assign the result to an invoke activity to an output response BPEL activity variable. However I get Exception is thrown because the spec to the line is evaluated to be empty even if the output variable is clearly demonstrated in the
-
DGMGRL - ORA-01031 insufficient privileges
HelloI created the DGMGRL configuration but unable to add standby database.DGMGRL > create the DG AS PRIMARY DATABASE configuration IS "db1" CONNECT IDENTIFIER IS "db1"."Dg" configuration created with the primary database 'db1 '.I get the error while