More than 1 month and always waiting for out of stock keyboard SL410 + Win7)
Hey I'm worried that the SL410 has a manufacturing defect in the keyboard. When I hit h I hu if I typed w I get \w. This question of strike fault is not present while typing on the keyboard. I'm also waiting on a keyboard of stock since 12/04/10 more than a month. I am so disappointed by the performance of this thinkpad. Also disappointed by the s/h in the replacement keyboard. I have to call, in the request, a service representative customer to help me with my case given the length of time that I've been waiting for my replacement keyboard.
Hi Peter,.
Thank you for following it upwards.
The keyboard has finally arrived for a month and a half after the opening of the issue. When I replaced it, however, the problem persisted - which means there is a whole new motherboard. So this is a note for anyone who reads this thread with a similar problem on a SL410 - it's a motherboard problem, not a keyboard.
Who had another week to arrive and the laptop is finally usable.
Overall, it was a very disappointing experience with support from Lenovo. I don't know if it's just the SL range or a sign of things with org Lenovo support in general.
-Leo
Tags: ThinkPad Notebooks
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