MotoNav TN765t - problem with update (software and maps)

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  Hello!
   
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  Welcome to the HP support community @gouch3.

  I understand that you have a problem with the keyboard and the touchpad on your laptop from HP 15.

  Have you tried to use a keyboard external and mouse at all?

  Have you tried to go to Safe Mode to see if the problems persist in there?

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  Have you updated your drivers?

  gouch3 wrote:

  ... Is there something I can do? What is the problem caused by Windows 10 or the computer? Should I restore it to Windows 8.1? Everything worked great til last weekend, I don't know what that was.

  It could be a driver problem to be able to look at that for you, I need your model number. I wish I could give you an answer or not, but at this point without the troubleshooting results and the model number, it is difficult for me to say.

  I can say that if everything works in point 8.1 of Windows without problem, the driver TROUBLESHOOTING is a great place to start. Please try to follow these steps for the keyboard and the touchpad of troubleshooting:

  • Beginning
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  • Search results, open Device Manager.
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  • Click the arrow next to keyboards.
  • Right click on the name of the keyboard device.
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  Touchpad:

  • Type of research, "Device Manager."
  • Click on Device Manager,
  • Expand mice and other pointing devices.
  • Right click on the TouchPad,
  • Click on uninstall.
  • Restart the computer laptop twice,
  • Reinstall the TouchPad card.

  I found a document of troubleshooting for you to try also called Portable keyboard troubleshooting. Please be sure to follow the steps described in this document.

  The best document I have for TouchPad problems is the use and troubleshooting of the TouchPad and ClickPad document. 

  Here is a link to the HP Support Assistant, if you need it. Just download and run the application and it will help with the software and drivers that need to put up-to-date.

  This is a great question other clients may also be questioned. When we came to a resolution, please share what has worked for you with others by marking this post as an acceptable Solution. If you want to show appreciation for my efforts today, please take a second to click the Thumbs Up button below.

  If you need assistance, I would be more than happy to continue to help you. Please re-post with the results of the resolution of the problems. Could you please also provide your model number (How can I find my model number or product number?)

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• Satellite Pro C650D - problems with the audio and game controllers

  Hello

  I recently had problems with my microphone and speakers/headphones and game controllers.
  Sometimes the microphone stops working when on Skype, for example, but most of the time works fine, once again, when I restart the pc.

  Stakeholders sometimes still work when I connect headset.
  Some of the sounds are still coming through the speakers while some coming through the headphones.

  I have a usb game controller which also did not work everything properly.
  If I assign buttons in the program that they do not work in the game.

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  See you soon
  Laurin

  Hello

  Can you please send some details on the laptop model and the system you are using?

  With regard to the issue of sound/mic:
  > The microphone sometimes stops working when on Skype, for example, but most of the time works fine, once again, when I restart the pc.

  Are you talking about internal microphone or external? This only happens using Skype?
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  > Yet sometimes the speakers work when I connect headset.
  I recommend this thread:
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  The user has had a similar problem, but this phenomenon was linked to the Realtek HD Audio Manager settings.
  She wrote:
  + In the upper right corner, there is a small yellow folder called "Connector settings" in my version. +
  + There, finally I could re-enable the setting "enable popup dialog box, when the unit is plugged. +

  + So now when I plug an external speaker or headphones, it appears, and I select the option "helmet" (instead of "line-in"), and then the sound only through the headphones/ext.speaker.+

  Regarding the game controller:
  > I have a usb game controller which also did not work everything properly.
  > If I attribute buttons in the program, they do not work in the game.
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