MOTORCYCLE G 2nd generation cannot download pictures to PC

The images that appear in 'Gallery' in the phone my wife Moto G 2nd gen, do not appear in the XT1060 folder (it has been a player in Win 7, I remember well) when I plug the phone into my PC Win 10. None of the tech support people I consulted are able to help me on the phone.

How can I get these images out of storage hidden in the XT1064 folder?

My technical expertise is ten years old and I'm a lot older.

FIXED! I never met this feature (by changing the USB port) anywhere I watched didn't know either of the two technicians whom I lost the time about it. Thank you, thank you!

Tags: Motorola Phones

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