Mounting USB keyboard freezes internal keyboard and trackpad
Hello world
Spent an hour looking for a solution to this so I hope this isn't a problem of repetition. I am using a wired USB keyboard (DYNEX model No.: DX-WKBDSL) with my MBP end 2011, but whenever I have set and keyboard Setup Assistant appears my internal trackpad immediately stops responding and my internal keyboard sounds fair to me if I tap on a button. This keeps me from hitting continue setting. If I unplug the USB keyboard, I immediately regain control of my internal input devices. Disks hard USB and flash drives cause no problems. I need to be able to use my usb full keyboard, so I have a 10 key. Can someone help me?
I noticed the guys like the thing EtreCheck here so I just ran on my machine (obviously without my keyboard usb attached since that would freeze everything). I hope that helps!
EtreCheck version: 2.9.13 (267)
Report generated 2016-08-18 10:55:47
Download EtreCheck from https://etrecheck.com
Time 04:12
Performance: good
Click the [Support] links to help with non-Apple products.
Click [details] for more information on this line.
Problem: Another problem
MacBook Pro (13 inch, late 2011)
[Data sheet] - [User Guide] - [warranty & Service]
MacBook Pro - model: MacBookPro8, 1
1 2.8 GHz Intel Core i7 CPU: 2 strands
4 GB of RAM expandable - [Instructions]
BANK 0/DIMM0
OK 2 GB DDR3 1333 MHz
BANK 1/DIMM0
OK 2 GB DDR3 1333 MHz
Bluetooth: Old - transfer/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 588
Intel HD Graphics 3000
Color LCD 1280 x 800
OS X El Capitan 10.11.6 15G (31) - time since started: about 31 days
APPLE HDD HTS547575A9E384 Disk0: (750,16 GB) (rotation)
EFI (disk0s1) < not mounted >: 210 MB
Recovery HD (disk0s3) < not mounted > [recovery]: 650 MB
Macintosh HD (disk 1) /: 748,93 go-go (559,33 free)
Storage of carrots: disk0s2 749.30 GB Online
MATSHITADVD-R UJ - 8À8)
Computer, Inc. Apple IR receiver.
Apple Inc. FaceTime HD camera (built-in)
Apple Inc. Apple keyboard / Trackpad
Apple Inc. BRCM2070 hub.
Apple Inc. Bluetooth USB host controller.
Apple Inc. Thunderbolt_bus.
Mac App Store and identified developers
/ System/Library/Extensions
com [no charge]. ZTE.driver.ZTEUSBCDCACMData (ZTEDriver_MacV1.3.9 - 2016-07-18) [Support]
[no charge] com.devguru.driver.PTUMWDrv (1.2.64230.128 - 2016-07-18) [Support]
[no charge] com.lge.driver.LGEMobilSolutionFamily (1.5.4.0421 - 2016-07-18) [Support]
[no charge] com.novatelwireless.kext.wwan (v3.0.24 (001)-2016-07-18) [Support]
[no charge] com.pantech.driver.PTRayUSBFamily (1.1.7.0616 - 2016-07-18) [Support]
com.sierrawireless.driver.SierraDevSupport [no charge] (2.0.2.0 - 2016-07-18) [Support]
com.sierrawireless.driver.SierraFSCSupport [no charge] (2.0.2.0 - 2016-07-18) [Support]
com.sierrawireless.driver.SierraFSRSupport [no charge] (2.0.2.0 - 2016-07-18) [Support]
com.sierrawireless.driver.SierraHSRSupport [no charge] (2.0.2.0 - 2016-07-18) [Support]
com.smithmicro.driver.SMSIWirelessModem [no charge] (3.2.7 - 2016-07-18) [Support]
/System/Library/Extensions/LGEMobileSolutionFamily.kext/contents/plugins
[no charge] com.lge.driver.LGELTEBus (1.5.4.0421 - 2011-06-21) [Support]
[no charge] com.lge.driver.LGELTEMdmControl (1.5.4.0421 - 2011-06-21) [Support]
[no charge] com.lge.driver.LGELTEMdmData (1.5.4.0421 - 2011-06-21) [Support]
[no charge] com.lge.driver.LGELTENicControl (1.5.4.0421 - 2011-06-21) [Support]
[no charge] com.lge.driver.LGELTENicData (1.5.4.0421 - 2011-06-21) [Support]
/System/Library/Extensions/NovatelWirelessWWAN.kext/contents/plugins
com [no charge]. NovatelWireless.driver.NovatelWirelessUSBCDCECMControl (v3.0.24 (001)-2011-06-21) [Support]
com [no charge]. NovatelWireless.driver.NovatelWirelessUSBCDCECMData (v3.0.24 (001)-2011-06-21) [Support]
[no charge] com.novatelwireless.driver.3G (v3.0.24 (001)-2011-06-21) [Support]
[no charge] com.novatelwireless.driver.3GData (v3.0.24 (001)-2011-06-21) [Support]
[no charge] com.novatelwireless.driver.DisableAutoInstall (v3.0.24 (001)-2011-06-21) [Support]
[no charge] com.novatelwireless.driver.NWVBE (v3.0.24 (001)-2011-06-21) [Support]
/System/Library/Extensions/PTRayUSBFamily.kext/contents/plugins
[no charge] com.pantech.driver.PantechBus (1.1.7.0616 - 2011-06-21) [Support]
[no charge] com.pantech.driver.PantechCDFree (1.1.7.0616 - 2011-06-21) [Support]
[no charge] com.pantech.driver.PantechCm (1.1.7.0616 - 2011-06-21) [Support]
[no charge] com.pantech.driver.PantechMdmControl (1.1.7.0616 - 2011-06-21) [Support]
[no charge] com.pantech.driver.PantechMdmData (1.1.7.0616 - 2011-06-21) [Support]
[no charge] com.pantech.driver.PantechSer (1.1.7.0616 - 2011-06-21) [Support]
[no charge] com.pantech.driver.QmiDriver (1.1.7.0616 - 2011-06-21) [Support]
/System/Library/Extensions/PTUMWDrv.kext/contents/plugins
[no charge] com.devguru.driver.PTUMWCDFree (1.2.64230.128 - 2011-06-21) [Support]
[no charge] com.devguru.driver.PTUMWCSP (1.2.64230.128 - 2011-06-21) [Support]
[no charge] com.devguru.driver.PTUMWDIAG (1.2.64230.128 - 2011-06-21) [Support]
[no charge] com.devguru.driver.PTUMWMdmControl (1.2.64230.128 - 2011-06-21) [Support]
[no charge] com.devguru.driver.PTUMWMdmData (1.2.64230.128 - 2011-06-21) [Support]
[no charge] com.devguru.driver.PTUMWUSBMergeNub (1.2.64230.128 - 2011-06-21) [Support]
/System/Library/Extensions/SMSIWirelessModem.kext/contents/plugins
com.smithmicro.driver.SMSIWirelessCDC [no charge] (3.2.7 - 2011-06-21) [Support]
com.smithmicro.driver.SMSIWirelessSerial [no charge] (3.2.7 - 2011-06-21) [Support]
[loaded] 8 tasks Apple
[loading] 145 tasks Apple
[operation] 63 tasks Apple
[killed] 22 tasks Apple
the 22 killed process lack of RAM
com.Apple.Security.syspolicy.plist [failure]
[loaded] 48 tasks Apple
[loading] 150 tasks Apple
[operation] 80 tasks Apple
[killed] 12 tasks Apple
12 killed process lack of RAM
[no charge] com.adobe.AAM.Updater - 1.0.plist (2014-02-01) [Support]
[loading] com.google.keystone.agent.plist (2016-07-11) [Support]
[no charge] com.oracle.java.Java - Updater.plist [Support]
[operation] com.rosettastone.rosettastonedaemon.plist (2014-12-26) [Support]
[loading] org.macosforge.xquartz.startx.plist (2014-08-11) [Support]
[loading] com.adobe.SwitchBoard.plist (2012-06-10) [Support]
[failure] com.adobe.fpsaud.plist (2016-06-13) [Support]
[loading] com.google.keystone.daemon.plist (2016-07-11) [Support]
[loading] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]
[no charge] com.oracle.java.Helper - Tool.plist [Support]
[loading] org.macosforge.xquartz.privileged_startx.plist (2014-08-11) [Support]
[loading] com.adobe.AAM.Updater - 1.0.plist (2012-06-10) [Support]
[loading] com.adobe.ARM. [...]. plist (2013-11-11) [Support]
[loading] com.adobe.ARM. [...]. plist (2015-05-19) [Support]
com.apple.CSConfigDotMacCert [fail]-[...] @me.com - SharedServices.Agent.plist
[operation] com.spotify.webhelper.plist (2016-07-05) [Support]
[loading] com.vladalexa.MagicPrefs.plist (2016-07-18) [Support]
smcFanControl Application (/ Applications/smcFanControl.app)
Workflow application (/ Applications/Flux.app)
Stickies application (/ Applications/Stickies.app)
[operation] com.adobe.PDApp.AAMUpdatesNotifier.65632.B69CDC4F-01B7-4A73-8B33-DA81B56745F1
[ongoing] com.eidac.smcFanControl2.63392
[ongoing] com.etresoft.EtreCheck.108192
[ongoing] com.microsoft.Excel.55392
[ongoing] com.microsoft.Office365Service.60192
[ongoing] com.microsoft.Word.56032
[ongoing] com.Microsoft.AutoUpdate.FBA.2912
[ongoing] org.herf.Flux.88992
[loading] 435 tasks Apple
[operation] 177 tasks Apple
[killed] 39 tasks Apple
AdobeExManDetect: AdobeExManDetect 1.1.0.0 - SDK 10.7 (2014-02-01) [Support]
FlashPlayer - 10.6: 22.0.0.192 - SDK 10.9 (2016-07-06) [Support]
QuickTime Plugin: 7.7.3 (2016-07-18)
AdobePDFViewerNPAPI: 11.0.11 - SDK 10.6 (2015-05-13) [Support]
AdobePDFViewer: 11.0.11 - SDK 10.6 (2015-05-13) [Support]
Flash Player: 22.0.0.192 - SDK 10.9 (2016-07-06) obsolete! Update
Default browser: 601 - SDK 10.11 (2016-07-18)
SharePointBrowserPlugin: 14.4.5 - SDK 10.6 (2014-10-28) [Support]
Silverlight: 5.1.40728.0 - SDK 10.6 (2015-09-28) [Support]
DirectorShockwave: 12.2.0r162 - SDK 10.6 (2015-08-31) [Support]
JavaAppletPlugin: 15.0.1 - 10.7 (2016-07-20) check the version of the SDK
AdBlock - BetaFish, Inc. - https://getadblock.com (2015-11-22)
Flash Player (2016-06-13) [Support]
MagicPrefs (2012-10-17) [Support]
Time Machine not configured!
7% com.apple.WebKit.WebContent (4)
4% safari
kernel_task 2%
1% WindowServer
1% systemstatsd
Top of page process of memory: ⓘ
754 MB com.apple.WebKit.WebContent (4)
523 MB kernel_task
Safari of 303 MB
Mdworker (10) 123 MB
90 MB softwareupdated
68 MB free RAM
used 3.93 GB RAM (620 MB cache)
406 MB used Swap
Bumping this because I really need an answer.
Tags: Notebooks
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Hello CocoGriff!
Thanks for reaching out on your trackpad and keyboard works intermittently on your MacBook Pro. Looks like you've got a good start on things so far.
Reinstall OS X can be good to rule out a software problem, causing their lack of reaction. Before we get to that, you can try restarting in safe mode to see if they act even in safe mode.
Follow these steps to start in safe mode.
- Start or restart your Mac.
- As soon as you hear the startup tone, hold down the SHIFT key.
- Release the SHIFT key when you see the logo Apple appears on the screen.
Try safe mode if your Mac does not end commissioning - Apple Support
If it is the same in safe mode, then you can proceed with reinstalling Mac OS X.
How to reinstall OS X on your Mac - Apple Support
I hope all is well! See you soon!
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Keyboard and trackpad not working not
Hello world
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10/01/2016 11:09:19.000 kernel [0]: Error: AppleHSSPIController::doSPITransfer CRC of the device was not valid: calculated 0x402E, received 0x0000
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10/01/2016 11:09:19.000 kernel [0]: Error: AppleHSSPIController::doSPITransfer CRC of the device was not valid: calculated 0x0000 0x0000, received
10/01/2016 11:09:19.000 kernel [0]: Error: AppleHSSPIController::doSPITransfer NAK received unit
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With Yosemite, everything was fine.
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Using a new wireless keyboard and trackpad?
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Troubleshooting: I followed some advice for troubleshooting on the support page which lead me to uninstall the keyboard driver then restart my machine. I have all the latest drivers aswell.
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Looks like this has been caused some my driver problem with Windows 8.1 and I guess that's with HP SimplePass such that it would not recognize the keyboard and the trackpad after waking up to use it.
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Windows 7 - USB keyboard and mouse do not work once Windows starts
The following happens occasionally:
The keyboard works perfectly in the BIOS, the post OFFICE and when the Windows 7/64 Ultimate starts (I can tell the [Numlock] led shines). But when you see the Windows login screen, both, USB keyboard, USB mouse and stop working.
I can say this from the [Numlock] LEDS go off and, mouse and keyboard, does not.
There is no discernible specific deadline. Even wait minutes does not get the mouse or the keyboard back from work. In this case, the only way to get both mouse and keyboard, back from work is to reset the machine.
I noticed this strange behavior with several keyboards, mice and different motherboards. So, it doesn't seem to be a problem related to a particular device.
Independent since I also noticed the following:
- I am currently using a card mother GIGABYTE Z68XP-UD3-iSSD. If I activate XDR (caching system with the small SSD disk) then Windows 7 starts up very quickly but keyboard and mouse get disabled for about 5 seconds when the login screen appears.
. - During the installation of Windows, the keyboard rarely has not activate during the POST at all.
I noticed that several people share the same problem. Is this an inherent problem USB HID? Or is there a bug in Windows that should be fixed?
Hello
This might be a question of power, where Windows is shutting off the power to your USB ports. Try this:
Open the Device Manager
Click on the tree "Universal Serial Bus".
For each "USB root hub" do the following-
Right-click on 'USB hub root'
Select Properties
Click the power management tab
Make sure that the box "Allow the computer to turn this device to save power" is NOT checked.Try restarting now. If all goes well, that will take care of the issue.
- I am currently using a card mother GIGABYTE Z68XP-UD3-iSSD. If I activate XDR (caching system with the small SSD disk) then Windows 7 starts up very quickly but keyboard and mouse get disabled for about 5 seconds when the login screen appears.
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