Mounting USB keyboard freezes internal keyboard and trackpad

Hello world

Spent an hour looking for a solution to this so I hope this isn't a problem of repetition. I am using a wired USB keyboard (DYNEX model No.: DX-WKBDSL) with my MBP end 2011, but whenever I have set and keyboard Setup Assistant appears my internal trackpad immediately stops responding and my internal keyboard sounds fair to me if I tap on a button. This keeps me from hitting continue setting. If I unplug the USB keyboard, I immediately regain control of my internal input devices. Disks hard USB and flash drives cause no problems. I need to be able to use my usb full keyboard, so I have a 10 key. Can someone help me?

I noticed the guys like the thing EtreCheck here so I just ran on my machine (obviously without my keyboard usb attached since that would freeze everything). I hope that helps!

EtreCheck version: 2.9.13 (267)

Report generated 2016-08-18 10:55:47

Download EtreCheck from https://etrecheck.com

Time 04:12

Performance: good

Click the [Support] links to help with non-Apple products.

Click [details] for more information on this line.

Problem: Another problem

Hardware Information:

MacBook Pro (13 inch, late 2011)

[Data sheet] - [User Guide] - [warranty & Service]

MacBook Pro - model: MacBookPro8, 1

1 2.8 GHz Intel Core i7 CPU: 2 strands

4 GB of RAM expandable - [Instructions]

BANK 0/DIMM0

OK 2 GB DDR3 1333 MHz

BANK 1/DIMM0

OK 2 GB DDR3 1333 MHz

Bluetooth: Old - transfer/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 588

Video information:

Intel HD Graphics 3000

Color LCD 1280 x 800

Software:

OS X El Capitan 10.11.6 15G (31) - time since started: about 31 days

Disc information:

APPLE HDD HTS547575A9E384 Disk0: (750,16 GB) (rotation)

EFI (disk0s1) < not mounted >: 210 MB

Recovery HD (disk0s3) < not mounted > [recovery]: 650 MB

Macintosh HD (disk 1) /: 748,93 go-go (559,33 free)

Storage of carrots: disk0s2 749.30 GB Online

MATSHITADVD-R UJ - 8À8)

USB information:

Computer, Inc. Apple IR receiver.

Apple Inc. FaceTime HD camera (built-in)

Apple Inc. Apple keyboard / Trackpad

Apple Inc. BRCM2070 hub.

Apple Inc. Bluetooth USB host controller.

Lightning information:

Apple Inc. Thunderbolt_bus.

Guardian:

Mac App Store and identified developers

Kernel extensions:

/ System/Library/Extensions

com [no charge]. ZTE.driver.ZTEUSBCDCACMData (ZTEDriver_MacV1.3.9 - 2016-07-18) [Support]

[no charge] com.devguru.driver.PTUMWDrv (1.2.64230.128 - 2016-07-18) [Support]

[no charge] com.lge.driver.LGEMobilSolutionFamily (1.5.4.0421 - 2016-07-18) [Support]

[no charge] com.novatelwireless.kext.wwan (v3.0.24 (001)-2016-07-18) [Support]

[no charge] com.pantech.driver.PTRayUSBFamily (1.1.7.0616 - 2016-07-18) [Support]

com.sierrawireless.driver.SierraDevSupport [no charge] (2.0.2.0 - 2016-07-18) [Support]

com.sierrawireless.driver.SierraFSCSupport [no charge] (2.0.2.0 - 2016-07-18) [Support]

com.sierrawireless.driver.SierraFSRSupport [no charge] (2.0.2.0 - 2016-07-18) [Support]

com.sierrawireless.driver.SierraHSRSupport [no charge] (2.0.2.0 - 2016-07-18) [Support]

com.smithmicro.driver.SMSIWirelessModem [no charge] (3.2.7 - 2016-07-18) [Support]

/System/Library/Extensions/LGEMobileSolutionFamily.kext/contents/plugins

[no charge] com.lge.driver.LGELTEBus (1.5.4.0421 - 2011-06-21) [Support]

[no charge] com.lge.driver.LGELTEMdmControl (1.5.4.0421 - 2011-06-21) [Support]

[no charge] com.lge.driver.LGELTEMdmData (1.5.4.0421 - 2011-06-21) [Support]

[no charge] com.lge.driver.LGELTENicControl (1.5.4.0421 - 2011-06-21) [Support]

[no charge] com.lge.driver.LGELTENicData (1.5.4.0421 - 2011-06-21) [Support]

/System/Library/Extensions/NovatelWirelessWWAN.kext/contents/plugins

com [no charge]. NovatelWireless.driver.NovatelWirelessUSBCDCECMControl (v3.0.24 (001)-2011-06-21) [Support]

com [no charge]. NovatelWireless.driver.NovatelWirelessUSBCDCECMData (v3.0.24 (001)-2011-06-21) [Support]

[no charge] com.novatelwireless.driver.3G (v3.0.24 (001)-2011-06-21) [Support]

[no charge] com.novatelwireless.driver.3GData (v3.0.24 (001)-2011-06-21) [Support]

[no charge] com.novatelwireless.driver.DisableAutoInstall (v3.0.24 (001)-2011-06-21) [Support]

[no charge] com.novatelwireless.driver.NWVBE (v3.0.24 (001)-2011-06-21) [Support]

/System/Library/Extensions/PTRayUSBFamily.kext/contents/plugins

[no charge] com.pantech.driver.PantechBus (1.1.7.0616 - 2011-06-21) [Support]

[no charge] com.pantech.driver.PantechCDFree (1.1.7.0616 - 2011-06-21) [Support]

[no charge] com.pantech.driver.PantechCm (1.1.7.0616 - 2011-06-21) [Support]

[no charge] com.pantech.driver.PantechMdmControl (1.1.7.0616 - 2011-06-21) [Support]

[no charge] com.pantech.driver.PantechMdmData (1.1.7.0616 - 2011-06-21) [Support]

[no charge] com.pantech.driver.PantechSer (1.1.7.0616 - 2011-06-21) [Support]

[no charge] com.pantech.driver.QmiDriver (1.1.7.0616 - 2011-06-21) [Support]

/System/Library/Extensions/PTUMWDrv.kext/contents/plugins

[no charge] com.devguru.driver.PTUMWCDFree (1.2.64230.128 - 2011-06-21) [Support]

[no charge] com.devguru.driver.PTUMWCSP (1.2.64230.128 - 2011-06-21) [Support]

[no charge] com.devguru.driver.PTUMWDIAG (1.2.64230.128 - 2011-06-21) [Support]

[no charge] com.devguru.driver.PTUMWMdmControl (1.2.64230.128 - 2011-06-21) [Support]

[no charge] com.devguru.driver.PTUMWMdmData (1.2.64230.128 - 2011-06-21) [Support]

[no charge] com.devguru.driver.PTUMWUSBMergeNub (1.2.64230.128 - 2011-06-21) [Support]

/System/Library/Extensions/SMSIWirelessModem.kext/contents/plugins

com.smithmicro.driver.SMSIWirelessCDC [no charge] (3.2.7 - 2011-06-21) [Support]

com.smithmicro.driver.SMSIWirelessSerial [no charge] (3.2.7 - 2011-06-21) [Support]

Launch system officers:

[loaded] 8 tasks Apple

[loading] 145 tasks Apple

[operation] 63 tasks Apple

[killed] 22 tasks Apple

the 22 killed process lack of RAM

Launch system demons:

com.Apple.Security.syspolicy.plist [failure]

[loaded] 48 tasks Apple

[loading] 150 tasks Apple

[operation] 80 tasks Apple

[killed] 12 tasks Apple

12 killed process lack of RAM

Launch officers:

[no charge] com.adobe.AAM.Updater - 1.0.plist (2014-02-01) [Support]

[loading] com.google.keystone.agent.plist (2016-07-11) [Support]

[no charge] com.oracle.java.Java - Updater.plist [Support]

[operation] com.rosettastone.rosettastonedaemon.plist (2014-12-26) [Support]

[loading] org.macosforge.xquartz.startx.plist (2014-08-11) [Support]

Launch demons:

[loading] com.adobe.SwitchBoard.plist (2012-06-10) [Support]

[failure] com.adobe.fpsaud.plist (2016-06-13) [Support]

[loading] com.google.keystone.daemon.plist (2016-07-11) [Support]

[loading] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

[no charge] com.oracle.java.Helper - Tool.plist [Support]

[loading] org.macosforge.xquartz.privileged_startx.plist (2014-08-11) [Support]

User launch officers:

[loading] com.adobe.AAM.Updater - 1.0.plist (2012-06-10) [Support]

[loading] com.adobe.ARM. [...]. plist (2013-11-11) [Support]

[loading] com.adobe.ARM. [...]. plist (2015-05-19) [Support]

com.apple.CSConfigDotMacCert [fail]-[...] @me.com - SharedServices.Agent.plist

[operation] com.spotify.webhelper.plist (2016-07-05) [Support]

[loading] com.vladalexa.MagicPrefs.plist (2016-07-18) [Support]

Items in user login:

smcFanControl Application (/ Applications/smcFanControl.app)

Workflow application (/ Applications/Flux.app)

Stickies application (/ Applications/Stickies.app)

Other applications:

[operation] com.adobe.PDApp.AAMUpdatesNotifier.65632.B69CDC4F-01B7-4A73-8B33-DA81B56745F1

[ongoing] com.eidac.smcFanControl2.63392

[ongoing] com.etresoft.EtreCheck.108192

[ongoing] com.microsoft.Excel.55392

[ongoing] com.microsoft.Office365Service.60192

[ongoing] com.microsoft.Word.56032

[ongoing] com.Microsoft.AutoUpdate.FBA.2912

[ongoing] org.herf.Flux.88992

[loading] 435 tasks Apple

[operation] 177 tasks Apple

[killed] 39 tasks Apple

Plug-ins Internet:

AdobeExManDetect: AdobeExManDetect 1.1.0.0 - SDK 10.7 (2014-02-01) [Support]

FlashPlayer - 10.6: 22.0.0.192 - SDK 10.9 (2016-07-06) [Support]

QuickTime Plugin: 7.7.3 (2016-07-18)

AdobePDFViewerNPAPI: 11.0.11 - SDK 10.6 (2015-05-13) [Support]

AdobePDFViewer: 11.0.11 - SDK 10.6 (2015-05-13) [Support]

Flash Player: 22.0.0.192 - SDK 10.9 (2016-07-06) obsolete! Update

Default browser: 601 - SDK 10.11 (2016-07-18)

SharePointBrowserPlugin: 14.4.5 - SDK 10.6 (2014-10-28) [Support]

Silverlight: 5.1.40728.0 - SDK 10.6 (2015-09-28) [Support]

DirectorShockwave: 12.2.0r162 - SDK 10.6 (2015-08-31) [Support]

JavaAppletPlugin: 15.0.1 - 10.7 (2016-07-20) check the version of the SDK

Safari extensions:

AdBlock - BetaFish, Inc. - https://getadblock.com (2015-11-22)

3rd party preference panes:

Flash Player (2016-06-13) [Support]

MagicPrefs (2012-10-17) [Support]

Time Machine:

Time Machine not configured!

Top of page process CPU:

7% com.apple.WebKit.WebContent (4)

4% safari

kernel_task 2%

1% WindowServer

1% systemstatsd

Top of page process of memory:

754 MB com.apple.WebKit.WebContent (4)

523 MB kernel_task

Safari of 303 MB

Mdworker (10) 123 MB

90 MB softwareupdated

Virtual memory information:

68 MB free RAM

used 3.93 GB RAM (620 MB cache)

406 MB used Swap

Bumping this because I really need an answer.

Tags: Notebooks

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    Thank you.

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    I have upgraded to Windows 10 that looks like a solved the problem.

  • Windows 7 - USB keyboard and mouse do not work once Windows starts

    The following happens occasionally:

    The keyboard works perfectly in the BIOS, the post OFFICE and when the Windows 7/64 Ultimate starts (I can tell the [Numlock] led shines). But when you see the Windows login screen, both, USB keyboard, USB mouse and stop working.

    I can say this from the [Numlock] LEDS go off and, mouse and keyboard, does not.

    There is no discernible specific deadline. Even wait minutes does not get the mouse or the keyboard back from work. In this case, the only way to get both mouse and keyboard, back from work is to reset the machine.

    I noticed this strange behavior with several keyboards, mice and different motherboards. So, it doesn't seem to be a problem related to a particular device.

    Independent since I also noticed the following:

    • I am currently using a card mother GIGABYTE Z68XP-UD3-iSSD. If I activate XDR (caching system with the small SSD disk) then Windows 7 starts up very quickly but keyboard and mouse get disabled for about 5 seconds when the login screen appears.
      .
    • During the installation of Windows, the keyboard rarely has not activate during the POST at all.

    I noticed that several people share the same problem. Is this an inherent problem USB HID? Or is there a bug in Windows that should be fixed?

    Hello

    This might be a question of power, where Windows is shutting off the power to your USB ports. Try this:

    Open the Device Manager
    Click on the tree "Universal Serial Bus".
    For each "USB root hub" do the following-
    Right-click on 'USB hub root'
    Select Properties
    Click the power management tab
    Make sure that the box "Allow the computer to turn this device to save power" is NOT checked.

    Try restarting now. If all goes well, that will take care of the issue.

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